The Ultimate Step by Step Guide to Cancelling a Credit Builder Subscription or Membership (borrowell.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 10, 2025
Credit Builder at Borrowell.com is a program that helps you build your credit score by making biweekly payments starting at $5. When you sign up, Borrowell sets up a trade line that reports your payments to Equifax Canada, which can boost your credit history and score. It's not a traditional loan where you get cash upfront; instead, you pay for access to cashback rewards and credit education while building credit. You get billed biweekly, and you can cancel anytime without any penalty or cancellation fee.
The cancellation process requires the customer to contact Borrowell directly to request cancellation, which is straightforward but not fully automated. There is no cancellation fee or penalty, and users can cancel anytime during their contract term, indicating the process is relatively easy with minimal steps involved.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Credit Builder subscription.
How to Cancel Credit Builder: Step by Step
If you purchased through Credit Builder directly:
Log In: Access your Borrowell account.
Contact Support: Send a cancellation request via your account message system or email their support.
Follow Instructions: Wait for confirmation or further instructions from Borrowell support regarding the cancellation process.
If you purchased through the App Store:
Open Settings: Go to your device's Settings.
Select Your Name: Tap on your name at the top.
Navigate to Subscriptions: Tap on "Subscriptions" to view your active subscriptions.
Select Borrowell: Find and select your Borrowell subscription.
Cancel Subscription: Tap "Cancel Subscription" and confirm your choice.
If you purchased through Google Play:
Open Google Play Store: Launch the Play Store app.
Access Menu: Tap the menu icon and select "Subscriptions."
Locate Borrowell: Find your Borrowell subscription.
Cancel Subscription: Tap on "Cancel Subscription" and confirm the cancellation.
How to Contact Credit Builder
If you need assistance, here's how you can get in touch with Credit Builder's support team.
Tips and Tricks for Getting a Credit Builder Refund
Call customer service directly using the number provided (e.g., 844-244-6363) for Credit Builder and insist on cancellation.
Be persistent and patient; users have reported needing multiple calls or follow-ups to successfully cancel.
Request confirmation of cancellation in writing via email or chat to have proof.
Avoid interrupting automatic payments manually as they are often linked to secured deposit accounts and tampering may complicate cancellation.
Use language that clearly states your intent to cancel immediately and stop all future charges without ambiguity.
Escalate by asking to speak with a supervisor if frontline representatives are unhelpful.
Send a formal cancellation request via certified mail or email outlining your cancellation request and keeping a record of it.
Check billing cycles and time your cancellation request ahead of the next billing date to avoid an additional charge.
Monitor your bank statements and be prepared to dispute charges if cancellations are ignored or delayed.
Why Do People Request Refunds from Credit Builder
Inability to cancel subscription and lack of assistance before payment dates.
Poor or nonexistent customer service and no response to cancellation requests.
No improvement or worsening of credit scores after using Credit Builder.
Irregular or inaccurate credit bureau reporting by Borrowell.
Difficulty logging into accounts.
High charges and payments associated with the loan.
Misleading or deceptive advertising claims about the service.
Claims of fraudulent and dishonest practices by the company.
Ignored cancellation requests and continuing charges despite attempts to cancel.
Requests for full refunds due to dissatisfaction with the service.
Credit Builder Refund Script
Script
Copy
Dear Credit Builder, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Credit Builder Refund Policy
Credit Builder by Borrowell allows you to cancel anytime during your contract term by contacting Borrowell with your cancellation request. There are no cancellation fees or financial penalties for canceling, and upon cancellation, you will lose access to the program and any rewards earned up to that date.
The Easiest Way to Get a Credit Builder Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Credit Builder—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Credit Builder by Borrowell allows you to cancel your subscription anytime during your contract term by contacting them directly to request cancellation. There are no known contracts, early-cancellation fees, or lock-ins to worry about. However, be aware that if you cancel, you will lose access to the program immediately and any rewards earned up to that point will be handled according to their terms. Essentially, you can cancel without penalty but must initiate the cancellation process with Borrowell support.
Inability to cancel subscription and lack of assistance before payment dates.
Poor or nonexistent customer service and no response to cancellation requests.
No improvement or worsening of credit scores after using Credit Builder.
Irregular or inaccurate credit bureau reporting by Borrowell.
Difficulty logging into accounts.
High charges and payments associated with the loan.
Misleading or deceptive advertising claims about the service.
Claims of fraudulent and dishonest practices by the company.
Ignored cancellation requests and continuing charges despite attempts to cancel.
Requests for full refunds due to dissatisfaction with the service.
Full name as registered with Borrowell
Date of birth for identity verification
Address associated with your Borrowell account
Email address linked to your Borrowell account
Request to cancel Credit Builder (explicitly state this in your message)
Reason for cancellation (optional but may be requested by support)
Before cancelling your Credit Builder subscription with Borrowell, note that you can cancel anytime during your contract term by contacting the company to assist with the cancellation process. Once cancelled, you will lose access to the Credit Builder program and its benefits, including the credit-building journey designed to improve your credit score. After cancellation, it typically takes about 5 business days for your saved funds (equity) to be deposited back into your bank account, with an additional wait time of up to 6 business days for your most recent payment to be processed. Additionally, since the program is meant for a 36-month credit-building term, early cancellation might mean missing out on potentially qualifying for lower interest rates and other partner product recommendations based on your improved credit score.
Credit Builder by Borrowell allows you to cancel anytime during your contract term by contacting Borrowell with your cancellation request. There are no cancellation fees or financial penalties for canceling, and upon cancellation, you will lose access to the program and any rewards earned up to that date.
To cancel your Credit Builder subscription on Borrowell, you need to contact their support team with your request, as there is no direct self-service cancellation option mentioned. It is not explicitly stated that you need your password for cancellation, but since cancellation requires contacting them, it's safest to have access to your account. If you need to reset your password, you can do so at this link: https://borrowell.com/reset-password. Reaching out via their contact email info@borrowell.com or customer service phone number +1 416-800-0950 may also help if you encounter issues.
We've actually written a step by step guide on how to get a refund from Credit Builder. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Credit Builder subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Credit Builder account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Credit Builder online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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