Credit Builder at Borrowell.com is a program that helps you build your credit score by making biweekly payments starting at $5. When you sign up, Borrowell sets up a trade line that reports your payments to Equifax Canada, which can boost your credit history and score. It's not a traditional loan where you get cash upfront; instead, you pay for access to cashback rewards and credit education while building credit. You get billed biweekly, and you can cancel anytime without any penalty or cancellation fee.
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The cancellation process requires the customer to contact Borrowell directly to request cancellation, which is straightforward but not fully automated. There is no cancellation fee or penalty, and users can cancel anytime during their contract term, indicating the process is relatively easy with minimal steps involved.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Credit Builder subscription.
How to Cancel Credit Builder: Step by Step
If you purchased through Credit Builder directly:
- Log In: Access your Borrowell account.
- Contact Support: Send a cancellation request via your account message system or email their support.
- Follow Instructions: Wait for confirmation or further instructions from Borrowell support regarding the cancellation process.
If you purchased through the App Store:
- Open Settings: Go to your device's Settings.
- Select Your Name: Tap on your name at the top.
- Navigate to Subscriptions: Tap on "Subscriptions" to view your active subscriptions.
- Select Borrowell: Find and select your Borrowell subscription.
- Cancel Subscription: Tap "Cancel Subscription" and confirm your choice.
If you purchased through Google Play:
- Open Google Play Store: Launch the Play Store app.
- Access Menu: Tap the menu icon and select "Subscriptions."
- Locate Borrowell: Find your Borrowell subscription.
- Cancel Subscription: Tap on "Cancel Subscription" and confirm the cancellation.
If you need assistance, here's how you can get in touch with Credit Builder's support team.
Tips and Tricks for Getting a Credit Builder Refund
- Call customer service directly using the number provided (e.g., 844-244-6363) for Credit Builder and insist on cancellation.
- Be persistent and patient; users have reported needing multiple calls or follow-ups to successfully cancel.
- Request confirmation of cancellation in writing via email or chat to have proof.
- Avoid interrupting automatic payments manually as they are often linked to secured deposit accounts and tampering may complicate cancellation.
- Use language that clearly states your intent to cancel immediately and stop all future charges without ambiguity.
- Escalate by asking to speak with a supervisor if frontline representatives are unhelpful.
- Send a formal cancellation request via certified mail or email outlining your cancellation request and keeping a record of it.
- Check billing cycles and time your cancellation request ahead of the next billing date to avoid an additional charge.
- Monitor your bank statements and be prepared to dispute charges if cancellations are ignored or delayed.
Why Do People Request Refunds from Credit Builder
- Inability to cancel subscription and lack of assistance before payment dates.
- Poor or nonexistent customer service and no response to cancellation requests.
- No improvement or worsening of credit scores after using Credit Builder.
- Irregular or inaccurate credit bureau reporting by Borrowell.
- Difficulty logging into accounts.
- High charges and payments associated with the loan.
- Misleading or deceptive advertising claims about the service.
- Claims of fraudulent and dishonest practices by the company.
- Ignored cancellation requests and continuing charges despite attempts to cancel.
- Requests for full refunds due to dissatisfaction with the service.
Credit Builder Refund Script
Script
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Dear Credit Builder, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Credit Builder Refund Policy
Credit Builder by Borrowell allows you to cancel anytime during your contract term by contacting Borrowell with your cancellation request. There are no cancellation fees or financial penalties for canceling, and upon cancellation, you will lose access to the program and any rewards earned up to that date.
The Easiest Way to Get a Credit Builder Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Credit Builder—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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