Credit Genie offers a quick cash advance service called Cash Boost™, where you can get up to $150 in minutes with no interest, no credit checks, and no late fees. They also provide tools to help manage your money, including tracking spending and managing subscriptions by alerting you to recurring charges and helping cancel unwanted ones. To use the service, you link your bank account, and there is a biweekly $4.99 fee to keep the bank connection active, which explains why you might see a recurring billing from them. You can stop this fee anytime by disconnecting your bank account in the app.
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Cancelling the subscription requires either submitting a help request through support or disconnecting the bank account via the mobile app profile screen, but only if there is no outstanding Cash Boost. The process requires an advance notice of at least 3 business days before the debit date to avoid charges, and cancellations during an outstanding Cash Boost need additional support requests, making it moderately difficult but not overly complex.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Credit genie cash advance subscription.
How to Cancel Credit genie cash advance: Step by Step
If you purchased through Credit Genie website:
- Log in to your Credit Genie account on their website.
- Navigate to the Account Settings section.
- Click on Manage Subscriptions.
- Select the subscription you wish to cancel.
- Click on Cancel Subscription and follow the prompts to confirm your cancellation.
- Check your email for a cancellation confirmation message.
If you purchased through the Credit Genie app:
- Open the Credit Genie app on your device.
- Go to the Settings tab.
- Find the option for Manage Subscriptions.
- Select the subscription you want to cancel.
- Tap on Cancel Subscription and confirm your choice.
- Look for a confirmation notice in your app or email.
If you purchased through Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap on your name at the top, then select Subscriptions.
- Find and select your Credit Genie subscription.
- Tap Cancel Subscription.
- Confirm the cancellation.
- You will receive a confirmation email regarding the cancellation.
If you purchased through Google Play Store:
- Open the Google Play Store app.
- Tap the menu icon in the top left corner and select Subscriptions.
- Find your Credit Genie subscription and select it.
- Tap Cancel Subscription.
- Follow the steps to confirm your cancellation.
- You should receive a cancellation confirmation email.
If you need assistance, here's how you can get in touch with Credit genie cash advance's support team.
Phone
The phone is not available.
Site
The site is not available.
Tips and Tricks for Getting a Credit genie cash advance Refund
- Send a formal email to revoke ACH authorization and request account closure; some users report successful cancellations this way.
- Disconnect the bank account linked through Plaid or similar services to prevent further withdrawals.
- Be persistent with contacting support as many report difficulty reaching a live person; use available in-app help requests if possible.
- Use clear and firm language in cancellation emails, explicitly stating you are revoking your authorization for recurring payments.
- Escalate by disputing unauthorized charges with your bank if the company continues to withdraw money after cancellation attempts.
- Timing matters: attempt cancellation right before the next scheduled payment to avoid new charges.
- Keep copies of all communications for potential disputes or chargebacks.
- Check forums for up-to-date contact emails or subtle changes in support info as official channels may be unreliable.
Why Do People Request Refunds from Credit genie cash advance
- App issues: Preventing subscription or unsubscribing from the service.
- Ineligibility: Customers agreed to subscriptions but found out they weren't eligible for cash advances.
- Poor customer service: Difficult to reach, no phone support, slow email responses.
- Expensive fees: High APRs ranging from 130% to 4,687%.
- Low cash advance limit: Maximum advance amount of only $100.
- Geographic restrictions: Not available in certain states like Connecticut, Hawaii, Maryland, Nevada.
- Bank account restrictions: Cannot use joint bank accounts, must use a solo bank account.
- Glitchy app: Poorly designed app that sometimes prevents unsubscribing and causes other issues.
- Subscription fee requirement: Must pay a fee just to determine eligibility; some pay fees without qualifying for advances.
- Hidden fees and lack of transparency: Faster transfer fees and other costs not clearly disclosed.
Credit genie cash advance Refund Script
Script
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Dear Credit genie cash advance, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Credit genie cash advance Refund Policy
Credit Genie charges a biweekly recurring Bank Connection Fee of $4.99, which customers can stop by cancelling their bank connection through the Mobile App under the 'Profile' screen by selecting 'Disconnect bank account.' Cancellation is only possible if there is no outstanding Cash Boost; if there is, users must repay it or submit a request to support.creditgenie.com to cancel. Simply deleting the app does not stop the fees, and refunds for the Bank Connection Fee, Tips, or Express Delivery Fees are not provided. Cancellation requests should be made at least three business days before scheduled debits, and processing can take up to 24 hours.
The Easiest Way to Get a Credit genie cash advance Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Credit genie cash advance—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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