The Ultimate Step by Step Guide to Cancelling a Creditheroscore Subscription or Membership (creditheroscore.com)
By
Bella K.
|
Published
July 17, 2025
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Updated
July 10, 2025
Creditheroscore offers credit monitoring and identity theft protection services. They provide access to your credit reports and scores from all three major credit bureaus along with credit alerts and tools to help analyze and simulate your credit health. You can try the service with a 7-day trial for $1.00, after which it automatically renews to a monthly fee of $27.99 unless you cancel. So if you see charges from them, it’s likely the monthly membership fee for ongoing credit monitoring and protection.
The cancellation process involves a straightforward set of online steps easily accessible in the user's account settings. While it requires logging in and navigating through the account options, the process is simple and self-service without needing to contact support, making it relatively easy but not instant.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Creditheroscore subscription.
How to Cancel Creditheroscore: Step by Step
If you purchased through Credit Hero Score:
Log in to your Credit Hero Score account.
Hover over your avatar and click on "My Account."
Scroll down to the Billing history section.
Click on "Cancel Membership."
Follow the prompts as needed.
How to Contact Creditheroscore
If you need assistance, here's how you can get in touch with Creditheroscore's support team.
Tips and Tricks for Getting a Creditheroscore Refund
Call the cancellation phone number early and often: Users report calling (888) 316-7758 persistently to get through to a live agent due to difficulty with automated systems.
Cancel during the 7-day trial period: Cancelling within 7 days is crucial to avoid being charged for the monthly subscription.
Use firm, clear language: State unequivocally that you want to cancel the subscription immediately and do not want any charges.
Request confirmation emails or screenshots: Ask the agent for proof of cancellation to verify it went through and keep the records.
Check your online account after cancellation: Log back into your account to ensure your status reflects cancellation or downgraded membership.
Escalate if needed: If initial cancellation attempts fail or charges continue, ask to speak to a supervisor or dispute the charge with your bank.
Time your cancellation call during business hours: Calling during regular business hours can increase the chances of reaching a live representative.
Why Do People Request Refunds from Creditheroscore
Lack of service delivery: Customers reported no real service for several months after payment.
Failures to issue promised refunds: Refunds promised but never received, leading to cancellations.
Unauthorized charges: Attempts to charge customers after cancellation, described as fraudulent transactions.
Poor customer service: Rude, unprofessional staff and poor communication, including being ignored when trying to resolve issues.
Pressure tactics: Customers felt pressured to make payments even without service updates.
Suspicious payment requests: Requests to use alternative payment methods like Cash App raised concerns.
Threatening behavior: Customers reported being threatened or verbally abused by staff.
Mishandling of credit matters: Descriptions of chaotic or untrustworthy handling of credit repair.
Creditheroscore Refund Script
Script
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Dear Creditheroscore, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Creditheroscore Refund Policy
Creditheroscore's membership subscription can be canceled at any time by logging into your account, navigating to 'My Account,' and selecting 'Cancel Membership' under the billing history section. Monthly subscriptions will continue until terminated, and cancellation takes effect for the subsequent payment term, meaning you must cancel before the next payment period to avoid charges. Canceling will result in losing access to supporter-only content and benefits for the remainder of the current payment term.
The Easiest Way to Get a Creditheroscore Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Creditheroscore—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
You can cancel your Credit Hero Score subscription at any time through your account with a simple 1-click cancellation process or by calling their support number. There are no early-cancellation fees or contracts locking you in, but if you do not cancel within the 7-day $1 trial period, you will be automatically billed $27.99 per month. The key pain point is that you must remember to cancel within the 7-day trial to avoid being charged the monthly fee, as billing automatically continues until cancellation.
Lack of service delivery: Customers reported no real service for several months after payment.
Failures to issue promised refunds: Refunds promised but never received, leading to cancellations.
Unauthorized charges: Attempts to charge customers after cancellation, described as fraudulent transactions.
Poor customer service: Rude, unprofessional staff and poor communication, including being ignored when trying to resolve issues.
Pressure tactics: Customers felt pressured to make payments even without service updates.
Suspicious payment requests: Requests to use alternative payment methods like Cash App raised concerns.
Threatening behavior: Customers reported being threatened or verbally abused by staff.
Mishandling of credit matters: Descriptions of chaotic or untrustworthy handling of credit repair.
Account login credentials (username and password) to access your online dashboard
Access to your email address associated with your Creditheroscore account
Your full name as registered on the account
Phone number associated with your account (may be required during phone cancellation)
Billing information (such as last four digits of your credit or debit card), especially if calling for cancellation
Membership number or account ID if available
Reason for cancellation (may be requested during the cancellation process)
Access to support channels (phone: (888) 316-7758, email, or live chat)
Completion of on-screen prompts when cancelling through your online account portal
Before canceling your Creditheroscore subscription, be aware that you will lose access to your Credit Hero Score account features, including detailed credit score monitoring and any premium tools or reports provided through the membership. Cancellation requires logging into your account, navigating to the billing section, and following prompts to cancel membership. Keep in mind that canceling may affect ongoing credit monitoring services and support access. If you need assistance, support is available via phone or email to help with cancellation or reactivating your account later.
Creditheroscore's membership subscription can be canceled at any time by logging into your account, navigating to 'My Account,' and selecting 'Cancel Membership' under the billing history section. Monthly subscriptions will continue until terminated, and cancellation takes effect for the subsequent payment term, meaning you must cancel before the next payment period to avoid charges. Canceling will result in losing access to supporter-only content and benefits for the remainder of the current payment term.
To cancel your subscription with Credit Hero Score, you do need to log in to your account, which implies you need your password to access it. The cancellation process involves going to your account's billing history and clicking 'Cancel Membership.' If you don't remember your password, you will need to reset it by logging into your account and navigating to the password update section. Unfortunately, there is no direct password reset URL provided, so you will need to go through the login and 'My Account' sections to update your password.
We've actually written a step by step guide on how to get a refund from Creditheroscore. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Creditheroscore subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Creditheroscore account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Creditheroscore online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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