The Criterion Channel is a streaming service that offers a huge collection of classic and contemporary films, along with exclusive original programming. They offer a subscription model with two options: $10.99 per month or $99.99 per year, both coming with a free 7-day trial period. After the trial, your credit card will be billed monthly or annually based on your subscription choice. You can cancel or pause the subscription anytime, and being billed by them means you're paying for access to thousands of films and extras like interviews, commentaries, and documentaries.
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The cancellation process for Criterion Channel is straightforward and clearly outlined: users navigate to the settings, manage their subscription, and select cancellation with confirmation steps. The process is simple but requires careful navigation and awareness that cancellation must be done on the website itself, not through external apps, which might add slight complexity for some users.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Criterion Channel subscription.
How to Cancel Criterion Channel: Step by Step
If you purchased through criterionchannel.com:
- Log in to your Criterion Channel account.
- Go to the settings menu in the top right-hand corner of the screen.
- Click on Manage Subscription.
- Click on Cancel Subscription.
- When prompted with the option to Pause subscription, select No thanks, I want to cancel.
- Choose to fill out an optional survey or click Cancel subscription to finalize.
- A confirmation popup will appear, and you'll receive an email confirmation.
- If you do not receive an email confirmation, check that your status in settings is labeled as Canceled.
If you purchased through the iOS app:
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Tap Subscriptions.
- Find and select the Criterion Channel subscription.
- Tap Cancel Subscription.
- If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap the profile icon in the top right corner.
- Select Payments & subscriptions.
- Choose Subscriptions.
- Find and select the Criterion Channel subscription.
- Tap Cancel Subscription and follow the prompts to finalize.
If you purchased through Amazon:
- Go to Amazon.com and log in to your account.
- Navigate to Your Account.
- Click on Your Subscribe & Save Items.
- Find the Criterion Channel subscription.
- Click on Manage subscription, then Cancel Subscription.
If you purchased through Roku:
- Press the Home button on your Roku remote.
- Scroll down and select Streaming Channels.
- Select Manage Subscriptions.
- Find the Criterion Channel.
- Choose Cancel Subscription and confirm.
If you need assistance, here's how you can get in touch with Criterion Channel's support team.
Tips and Tricks for Getting a Criterion Channel Refund
- Cancel before renewal date to avoid auto-charges; set a reminder ahead of time.
- Use clear, direct language such as "I want to cancel my subscription immediately" when contacting support.
- Request confirmation email after cancellation to ensure it was processed.
- If cancellation isn’t recognized, escalate by submitting multiple support tickets repeatedly daily until you get a response.
- Check if subscription was made through a third party (Apple, Google, Roku, Amazon) and cancel through that platform.
- Use the pause subscription feature as a temporary alternative to cancellation if unsure, which halts billing for up to three months.
- Timing your cancellation after a free trial or right before a renewal can prevent unexpected charges.
- Check the account status on the website or app post-cancellation to confirm it shows as "Canceled."
- Use a VPN if located outside supported regions to manage or cancel subscriptions.
- Prepare to follow up persistently given occasional slow or unresponsive customer support.
- Some users found phone contact (+1 607-775-2752) helped, though no official support confirmation exists.
Why Do People Request Refunds from Criterion Channel
- Censorship controversies such as removing or altering racist or period-accurate dialogue in films, leading to dissatisfaction with content integrity.
- App/interface issues: Users find the Criterion Channel app cluttered, difficult to navigate, and not user-friendly.
- Compatibility problems with older devices, such as Fire TV and some desktop setups, causing streaming difficulties.
- High subscription cost with some users feeling the value does not justify the price.
- Missing expected films in the catalog, leading to disappointment when favorite or anticipated titles are unavailable.
- Streaming quality inconsistencies that affect viewing experience.
- Lack of subtitle options for foreign and English films.
- Issues with app features such as broken "Continue Watching" lists and security features causing problems on older devices.
- Learning curve and content overwhelm due to the large volume of films, making it hard for some users to decide what to watch.
- Content focus on film as fine art and older films, which may not appeal to viewers looking for mainstream or recent blockbuster titles.
- Perceived lack of diversity with an overrepresentation of films directed by white men, which some users note as a negative aspect.
Criterion Channel Refund Script
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Dear Criterion Channel, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Criterion Channel Refund Policy
Criterion Channel allows members to cancel or pause their subscription at any time. If you subscribed on their website, cancellations must be made through the website, while subscriptions made through iOS or Roku apps must be cancelled manually through those respective platforms. There is no mention of cancellation fees or advance notice requirements in their publicly available information.
The Easiest Way to Get a Criterion Channel Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Criterion Channel—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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