Crosschq is a company that helps businesses with hiring by managing the reference checks and organizing candidate information. They offer a subscription service starting at $399 per month, which businesses use to streamline screening, hiring, and onboarding processes. If you see a bill from them, it's likely because the business you applied to is using their tool to collect feedback and manage candidate references. They also offer a free trial and provide support via email, chat, and phone.
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Based on user reviews, it is very difficult for consumers to cancel subscriptions with Crosschq as reported repeated attempts via email and calls were required, and billing continued after stated cancellation. Additional complications include multiple subscriptions with different emails and poor customer support responsiveness, leading to high difficulty in cancellation.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a crosschq subscription.
How to Cancel crosschq: Step by Step
If you purchased through Crosschq directly:
- Log in to your Crosschq account.
- Navigate to **'Billing'** or **'Subscription'** section in your account dashboard.
- Identify the active subscription or membership that you want to cancel.
- Click on the **'Cancel'** button next to the subscription.
- Follow the prompts to confirm your cancellation.
If you purchased through a third-party service:
- Identify the third-party service you used for the purchase (e.g., Apple, Google Play).
- Visit the respective service's subscription management page.
- Find Crosschq in the list of active subscriptions.
- Follow the cancellation process outlined by that service.
If you need assistance, here's how you can get in touch with crosschq's support team.
Tips and Tricks for Getting a crosschq Refund
- Contact customer service directly using multiple channels such as email, phone, and chat to increase chances of response.
- Keep detailed records of all communications including dates, times, and names of representatives spoken to.
- Use clear and firm language stating you want to cancel and do not want to be charged further.
- Escalate the issue if initial cancellation attempts fail by requesting to speak to supervisors or managers.
- Request written confirmation of your cancellation to avoid future billing disputes.
- Try cancelling right before the billing cycle renews to minimize unwanted charges.
- Check if you subscribed through a third party (like Apple or Google Play) and cancel through that service instead.
- Dispute charges with your bank or credit card company if the company continues to bill after confirmed cancellation.
- Use online forums or Reddit to find specific contact info or escalation paths that have worked for others.
- Be patient but persistent, as some users report requiring several attempts and follow-ups to successfully cancel.
Why Do People Request Refunds from crosschq
- Product not meeting expectations: Users may cancel if the service does not deliver the promised value or fails to meet their job requirements.
- Cost concerns: High or unexpected subscription fees can lead users to cancel, especially if they perceive the cost as too high relative to their benefit.
- Lack of usage or engagement: Customers who do not find themselves using the service frequently are more likely to cancel.
- Poor user experience: Difficulties with the interface, complicated workflows, or bugs can discourage continued use.
- Insufficient customer support: Lack of timely or helpful customer service can frustrate users, prompting cancellations.
- Better alternatives: Availability of competitive products with more features, better pricing, or superior service can cause users to switch.
- Implementation or onboarding challenges: If integrating the tool into existing workflows is difficult, users may abandon the subscription.
- Limited customization or flexibility: Inability to tailor the service to specific needs can be a deterrent.
crosschq Refund Script
Script
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Dear crosschq, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
crosschq Refund Policy
Crosschq's cancellation policy allows users to cancel their subscription at any time, but the subscription remains active until the end of the current billing cycle. There are no refunds for monthly or annual subscriptions after purchase, and upgrading from a free trial to a paid subscription is final and non-refundable. Cancellation can be done via the account management page or by contacting support.
The Easiest Way to Get a crosschq Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from crosschq—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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