Cryptohopper is a service that helps people trade cryptocurrencies automatically using trading bots. They offer subscription plans, starting from a free Pioneer plan with basic features, to paid plans like Explorer ($24.16/month), Adventurer ($57.5/month), and Hero ($107.5/month), which provide more bots, faster trading checks, and advanced features. You get billed for whichever plan you choose, and they accept many payment methods like credit cards and PayPal. The service also includes a free 3-day trial for the Explorer plan and allows subscription cancellation anytime.
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The cancellation process requires the user to manage recurring payments through their payment provider (PayPal, credit card, Apple, etc.) rather than directly through Cryptohopper, which can be slightly inconvenient but is clearly explained. Assistance is available from Cryptohopper support if needed, making the process moderately easy but not immediate or entirely within the platform.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a cryptohopper subscription.
How to Cancel cryptohopper: Step by Step
If you purchased through PayPal:
- Log in to your PayPal account.
- Click on Activity.
- Search for a payment to Cryptohopper.
- Click on the payment details.
- Select Cancel to stop future payments.
If you purchased through a Credit Card:
- Log in to your credit card account.
- Locate the section for recurring payments.
- Find the entry for Cryptohopper.
- Click on Cancel to stop future charges.
If you purchased through a Crypto Payment:
- No action is required to cancel, as you will not be charged again automatically.
If you purchased through Ideal or other Bank Accounts:
- Log in to your bank account.
- Check for recurring payments linked to Cryptohopper.
- Select the payment entry and click on Cancel.
If you need assistance, here's how you can get in touch with cryptohopper's support team.
Phone
The phone is not available.
Tips and Tricks for Getting a cryptohopper Refund
- Cancel through the payment platform: If you subscribed via PayPal or credit card, cancel the recurring payment directly in that payment account to stop charges immediately.
- Contact support via website chat widget: Use the live chat on Cryptohopper's website to request cancellation, emphasizing you want an immediate stop to future billing.
- Escalate persistence: If initial cancellation requests are ignored or delayed, keep following up frequently to push for a resolution.
- Timing matters: Attempt cancellations well before the next billing cycle starts to avoid being charged again.
- Use clear, firm language: State clearly that you want to cancel and stop all future payments, and that you expect confirmation.
- Document communications: Save chat transcripts, emails, and screenshots as proof of your cancellation attempts in case of disputes.
- Check for active marketplace subscriptions: Sometimes marketplace templates trigger separate charges; review and cancel these if applicable.
- Disable autorenewal and review subscriptions regularly: Users report autorenewal sometimes remains on despite appearing off; double-check and monitor your accounts.
- When all else fails, dispute charges through your bank or PayPal: Users have resorted to chargebacks when Cryptohopper continued charging after cancellation requests.
Why Do People Request Refunds from cryptohopper
- Non-working or malfunctioning bots that fail to start or execute trades correctly.
- Unclear or complicated instructions on setting up trading bots or copybots, leading to user confusion and inability to use purchased features.
- High perceived fees and losses on investments, often blamed on the platform despite fees being from exchanges.
- Poor customer support including slow responses, unhelpful replies, and difficulty in getting assistance or refunds.
- Unsatisfactory or non-profitable strategies and templates purchased from the marketplace that do not deliver expected results or cause losses.
- Subscription services or templates becoming inactive or not functioning after purchase.
- Complex or buggy app interface causing frustration and inability to use features effectively.
- Dissatisfaction with refund policy limitations, especially regarding marketplace items and package deals that are non-refundable.
cryptohopper Refund Script
Script
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Dear cryptohopper, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
cryptohopper Refund Policy
Cryptohopper's subscription cancellation policy requires users to cancel recurring payments directly through their payment provider (PayPal, credit card, BitPay, Apple, Google, Paddle, etc.), not on the Cryptohopper website. Users can optionally contact Cryptohopper support for assistance with cancellation. Refunds are available within a 14-day period for unjustified charges, and free trials do not require cancellation unless payment details were entered.
The Easiest Way to Get a cryptohopper Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from cryptohopper—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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