CubeSmart is a company that mainly offers self-storage services, including various types like climate-controlled units, vehicle and boat storage, and storage lockers ranging in size. They provide flexible month-to-month leases, so you only pay for the time you need. Payment and billing are handled through online accounts, making it easy to manage your storage rental. There doesn't appear to be any direct connection or subscription service related to DirecTV through CubeSmart.
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CubeSmart cancellation requires calling customer service and speaking to a representative, which is straightforward but involves waiting on phone and potential hold times. DirecTV cancellation can be done by phone or online for internet-based subscriptions, with simple steps but potential contractual fees and equipment return requirements that add some complexity.
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minutes to cancel a Cubesmart and DirecTV subscription.
How to Cancel Cubesmart and DirecTV: Step by Step
If you purchased through CubeSmart directly:
- Call customer service at 844-630-2981.
- Ask to speak with a representative.
- Provide them with your customer details.
- Request cancellation of your storage subscription & monthly payments.
- You will receive a confirmation email.
Tips & Tricks for Canceling Cubesmart and DirecTV
- Cubesmart Cancellation Tips:
- Ensure your storage unit is completely empty—no dumping allowed.
- Remove your lock to allow staff to inspect the unit.
- You do not need the original account holder present to close the account.
- If you lose your key, request a lock cut form to be signed via Docusign by the original holder or authorized user.
- The facility will verify identity with a driver’s license or state ID before cutting the lock.
- Account ownership transfers must be done carefully; improper paperwork can invalidate the transfer and may require original holder’s in-person signature.
- DirecTV Cancellation Tips:
- You cannot cancel DirecTV online; calling customer service is required.
- Expect long hold times and possible difficulties with representatives not providing straightforward cancellations or hanging up.
- Be firm and honest if you are not interested in retention offers; clearly state you want to cancel.
- Prepare for the call to take about 10 minutes and be ready for retention deals or offers to keep you.
- Some users suggest disputing charges via credit card companies if cancellation is not properly processed.
- You may not have to return outdated equipment; consider recycling or disposal if allowed.
- Using techniques like pretending to be a new customer can sometimes expedite response or retention discussions.
Cubesmart and DirecTV Customer Service Info
If you need assistance, here's how you can get in touch with Cubesmart and DirecTV's support team.
Cancel Cubesmart and DirecTV Script
Script
Copy
Dear Customer Service,
I would like to request the cancellation of my Cubesmart subscription due to personal circumstances that require me to downsize my storage needs. Please confirm the cancellation of my account and any future billing. Thank you for your assistance.
Best regards,
[Your Name]
Frequently Asked Questions
CubeSmart's cancellation policy requires customers to call customer service at 844-630-2981 to request cancellation of their storage subscription and monthly payments, after which a confirmation email is sent. They do not provide refunds for cancellations; customers are responsible for prorated rent for the month used and any outstanding costs, with the possibility of receiving their security deposit back if the unit is left in good condition.
DirecTV allows cancellation within 14 days of purchase for a full refund; after this period, no refunds or credits are given for partial months, and devices must be returned within 14 days or incur a $120 non-return fee. Early termination fees apply for contract customers who cancel before the end of their commitment period.
For CubeSmart, you do not need your password to cancel your subscription. You can simply call their customer service at 1-844-630-2981, provide them with your customer details, and request cancellation. For DirecTV, if you have a satellite or internet service, you need to call their customer support at (800) 531-5000 to cancel, and there is no explicit requirement for a password during the call. However, if you have DirecTV STREAM, you will need to log in with your username and password to cancel online, which can be done at https://www.directv.com.
Summary: CubeSmart cancellation requires no password; just call customer service. DirecTV satellite/internet service cancellation is done via phone, likely no password needed. DirecTV STREAM requires a password for online cancellation at https://www.directv.com.
- CubeSmart reasons for cancellation:
- Legal jargon in rental agreements causing confusion about refund eligibility.
- No proration of storage fees; full monthly payment due even if unit closed early.
- Frequent and significant price/rate increases, sometimes 20%-50%, often with little or no notice.
- Frustration with customer service, including difficulty reaching support, rude management, and lack of assistance.
- Issues with facility maintenance and security such as broken doors, filthy restrooms, and theft incidents.
- Strict cancellation policies requiring tenants to vacate before rent due dates to avoid extra charges.
- Lack of flexibility on refunds, billing disputes, and move-out dates.
- Customer feelings of distrust and that CubeSmart prioritizes fees and retaining belongings over customer satisfaction.
- DirecTV reasons for cancellation:
- High prices, including initial promotional rates rising significantly after two years.
- Loss of important channels such as Disney and ESPN, driving viewers to alternatives.
- Better pricing and offerings from streaming service competitors like Hulu and SlingTV.
- Cancellation difficulties including long hold times, runarounds, and cancellation fees ($20 per remaining month plus a $15 fee).
- Ongoing additional fees for receivers, HD access, and DVR services.
- Perception of DirecTV as outdated compared to modern streaming services with popular original content.
CubeSmart does not allow immediate cancellation without conditions; you typically need to provide notice as per your rental agreement to avoid additional fees and are responsible for the prorated rent of the month used along with any outstanding costs, with no refunds given upon cancellation. DirecTV often locks customers into 24-month contracts with a hefty early termination fee of $20 per remaining month, and you must return equipment to avoid extra charges. Cancelling DirecTV during a free trial or after the contract ends avoids fees, but cancelling early can be very costly, while CubeSmart requires a call and confirmation email for cancellation and may withhold your security deposit if the storage unit is not left in good condition.
Before cancelling a CubeSmart storage rental, know that you need to call customer service to initiate cancellation and you will receive a confirmation email. You are unlikely to receive a refund for the current month, but you may get your security deposit back if the unit is in good shape when you move out. Check your rental agreement for the required notice period to avoid extra fees. For DirecTV, cancelling will end your TV package, add-ons, and streaming services, and your recordings will be erased. You might have to return leased equipment to avoid non-return fees, and you can access billing info for up to a year after cancellation. If you cancel during a free trial, the cancellation is immediate with no charges, but contracts might include early cancellation fees.
- CubeSmart:
- Customer account details (such as email address and username)
- Cubesmart account number (if available)
- Full name of the account holder
- Phone number or address linked to the account (may be requested for identity verification)
- Details of the subscription or unit to be canceled (such as storage unit location or number)
- Proof of identity or recent payment (may be required in some cases)
- Contact customer service (usually by phone: 844-630-2981)
- Access to account login (if managing cancellation online)
- DirecTV:
- Account login credentials (username and password) for online cancellations
- DirecTV account number or registered email address
- Full name of the account holder
- Billing information (such as last four digits of payment card) for verification
- Phone number or address on file (for additional identity confirmation)
- Details of the plan or service to be canceled
- Reason for cancellation (optional, but often requested by customer service)
- Customer service phone number: 1-800-531-5000
- Access to account settings (for online or app store cancellations)
- Confirmation of equipment return process (if applicable)
We've actually written a step by step guide on how to get a refund from Cubesmart and DirecTV. Check it out!
The Easiest Way to Cancel Cubesmart and DirecTV
If you’re frustrated trying to cancel your subscription, membership, or bill from Cubesmart and DirecTV—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Cubesmart and DirecTV?
CubeSmart charges could show up as: CubeSmart Payment, CubeSmart Storage Rent, CubeSmart Monthly Fee, CubeSmart Access Fee, CubeSmart Late Fee, CubeSmart Storage Unit Rental. DirecTV charges could show up as: DIRECTV Service, DIRECTV Programming Fee, DIRECTV Equipment Rental, DIRECTV Regional Sports Fee, DIRECTV State Cost Recovery Fee, DIRECTV Taxes, DIRECTV Late Payment Fee.
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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