Custody X Change is a software service designed to help parents manage custody schedules and related information easily. They offer three subscription plans: Bronze ($6/month billed yearly), Gold ($12/month billed yearly), and Family ($24/month billed yearly), each with increasing features like expense tracking, parenting plans, and accounts for co-parents and legal professionals. Users can try the software for free before subscribing, and subscriptions can be canceled anytime with access continuing until the license expires. The service helps parents stay organized and communicate better about custody arrangements, which is why someone might be getting billed by them.
Difficulty
12345678910
Easy Medium Very Hard
The process to cancel is straightforward: log in to the account, go to account settings, and click the cancel subscription button. This clear and simple method makes it very easy for consumers to cancel their subscription.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Custody X Change subscription.
How to Cancel Custody X Change: Step by Step
If you purchased through Custody X Change:
- Log in to your Custody X Change account.
- Navigate to your Account Settings.
- Click on the "Cancel Subscription" button.
- Confirm the cancellation if prompted.
- Continue to access your paid features until your billing cycle ends.
If you need assistance, here's how you can get in touch with Custody X Change's support team.
Phone
The phone is not available.
Email
The email is not available.
Tips and Tricks for Getting a Custody X Change Refund
- Contact support via multiple channels: Use email, phone calls, and the app's support chat to ensure your cancellation request is received.
- Request confirmation in writing: Ask for an email or written confirmation of your cancellation to avoid future billing disputes.
- Cancel just before the billing cycle ends: Timing your cancellation close to the renewal date helps prevent an extra month's charge.
- Use clear and firm language: State explicitly that you want to cancel the subscription and stop all future payments.
- Document all communications: Keep screenshots, emails, and call logs as proof in case you need to escalate the issue.
- If initial requests fail, escalate politely: Ask to speak with a supervisor or higher-level customer service representative.
- Consider disputing charges with your bank: If the company continues billing after cancellation, a bank dispute may be necessary.
- Check for any auto-renewal settlement or hidden steps: Some users found that cancellation required disabling auto-renewal explicitly in the account settings.
- Use community forums for additional help: Many users share updated tricks on Reddit and other parenting forums if the official support is unresponsive.
Why Do People Request Refunds from Custody X Change
- Cost concerns: Perceived as expensive by some users, leading them to cancel.
- Complexity or overkill: Some find the service too detailed or complicated compared to their local court requirements.
- Lack of specific features: Desire for additional features such as support for recorded video calls.
- Difficulty in managing expenses: Issues with reconciling or assigning payments to specific expenses.
- No longer needed: Subscription canceled after legal proceedings or parenting plans are finalized.
- Preference for simpler alternatives: Some users may prefer simpler tools or rely on attorneys instead.
- Price increase risk: Concern about price increases after subscription lapses.
- Account or data deletion concerns: Some users may want to delete their data upon cancellation.
- Technical limitations: Some features are only available if both parents subscribe.
Custody X Change Refund Script
Script
Copy
Dear Custody X Change, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Custody X Change Refund Policy
Custody X Change allows you to cancel your subscription by logging in and clicking the 'cancel subscription' button in your account settings. After canceling, you retain access to paid features until your license expires; you can request a full refund within 30 days of purchase, which also deletes your account and all data. If your subscription lapses without cancellation, your data is retained for future resubscription, but canceling or requesting a refund deletes it permanently.
The Easiest Way to Get a Custody X Change Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Custody X Change—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
custodyxchange.com Custody X Change CUSTODYXCHANGE CustodyXChange
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
