Custom Esignature offers a monthly subscription service that hosts your email signature on their custom servers, which allows your signature to include animations and interactive features that work smoothly. They provide a 7-day free trial with a full refund option if you’re not happy. There is also a one-time payment option, which is 1.5 times the annual subscription cost, covering ongoing updates and support. If you cancel, your animated signature will stop working, so people might see billing from them because you subscribed to keep your email signature looking dynamic and professionally animated.
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The cancellation process requires emailing support with account details, which is straightforward but involves waiting for a reply. The website states cancellation is possible anytime via account settings, but the actual instructions direct users to email support, which might delay immediate cancellation.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a customesignature subscription.
How to Cancel customesignature: Step by Step
If you purchased through Customesignature directly:
- Send an email to support@customesignature.com.
- Include the email address associated with your account.
- Request cancellation of your subscription.
- Wait for the confirmation email from their support team.
If you purchased through another billing source:
- Navigate to the billing source you used (e.g., PayPal, the App Store, etc.).
- Log into your account related to that service.
- Find your transactions or subscriptions section.
- Locate the Custom Esignature subscription.
- Follow the prompts to cancel the subscription.
If you need assistance, here's how you can get in touch with customesignature's support team.
Phone
The phone is not available.
Tips and Tricks for Getting a customesignature Refund
- Contact support via email but insist on cancellation immediately to avoid further billing.
- Use clear and firm language: "I wish to cancel my subscription effective immediately. Please confirm the cancellation and stop all charges."
- Cancel early in the billing cycle to minimize payment liabilities.
- Document your cancellation request via screenshots or email threads as proof.
- If online cancellation fails, escalate by requesting to speak with a supervisor or manager.
- Be persistent and follow up regularly until you receive confirmation.
- Avoid vague reasons; state clearly you no longer want the service.
- Leverage timing: Some users found success canceling right after renewal before any additional charges post-cycle.
- Watch out for automatic renewals and set calendar reminders to cancel before renewal date.
- Be polite but firm—professional tone sometimes helps escalate requests faster.
Why Do People Request Refunds from customesignature
- Dissatisfaction with the service, including the animated email signature not meeting expectations.
- Need for logo revisions beyond the one free revision, as additional changes incur extra fees.
- Subscription cost concerns, especially related to quarterly or yearly payments and the requirement to pay the remainder of the subscription amount upon cancellation.
- Loss of functionality upon cancellation, as the animated email signature stops working once the account is deactivated.
- Desire to avoid ongoing charges by canceling within the trial or billing cycle periods.
- Access to updates and new features is lost after cancellation, which might discourage continued subscription.
- Account inactivity for 12 months or more can lead to automatic deactivation or deletion by Custom Esignature.
- Refund requests limited to within 14 days of purchase, which might influence desire to cancel if outside this window no refund is available.
customesignature Refund Script
Script
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Dear customesignature, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
customesignature Refund Policy
Custom Esignature offers a 14-day refund policy, allowing you to request a refund within 14 days of purchase. You can cancel your subscription at any time, but if you paid quarterly or yearly, you must pay the remainder of the subscription amount before cancellation is finalized. After cancellation, your account will be removed, and you will retain service access until the end of the current billing cycle.
The Easiest Way to Get a customesignature Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from customesignature—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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