Discount Contacts offers a subscription service for contact lenses where you can set up regular shipments on a schedule that works for you, like every 3, 6, or 12 months. When you subscribe, you get free shipping and the convenience of not running out of lenses since new ones arrive right when you need them. You can easily manage or cancel your subscription anytime by logging into your account. Customers are billed only when each order ships, so if you see a charge from them, it's likely for a subscription shipment you signed up for.
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The subscription can be canceled easily by logging into the user's account and managing the subscription under 'My Account > Subscriptions'. If the order is already placed or if changes are needed, customer service must be contacted via phone or email, which adds minimal complexity and time to the cancellation process.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Discount Contacts subscription.
How to Cancel Discount Contacts: Step by Step
If you purchased through Discount Contacts:
- Create or login to your account at discountcontacts.com.
- Navigate to the My Account section.
- Click on Subscriptions.
- Select the subscription you want to cancel.
- Follow the prompts to cancel the subscription.
- If you face any difficulties, contact Customer Service for assistance.
If you need assistance, here's how you can get in touch with Discount Contacts's support team.
Email
The email is not available.
Tips and Tricks for Getting a Discount Contacts Refund
- Keep records of every interaction including emails, texts, and calls to prove your cancellation attempts.
- Use all communication channels—try calling, emailing, texting, and social media DMs to reach customer service.
- Be persistent: Expect delays and no response; multiple follow-ups may be required over weeks.
- Dispute charges with your bank if the company does not process the cancellation or continues charging you.
- Use firm but polite language clearly stating that you want to cancel and expect confirmation of cancellation and any refunds.
- Escalate by requesting to speak to higher management or founders if customer service is unresponsive.
- Time your cancellation attempts strategically—avoid times where the company claims to be "closed for team meetings" or holidays.
- Look for any hidden automated pauses or holds in your subscription settings online and undo those first.
- Confirm cancellation by written reply to avoid ongoing charges.
- Prepare to take screenshots of your subscription status and cancellation requests as evidence.
Why Do People Request Refunds from Discount Contacts
- Difficulties canceling orders online, cancellations not processing properly.
- Inability to reach customer service by phone or email for cancellations or support.
- Still being charged or receiving shipments despite confirmed cancellations.
- Long waits and unreturned calls/messages from customer service representatives.
- Order delays or non-receipt with no proper refund provided.
- Poor communication leading to perceptions of scams or fraudulent behavior.
- Unsuccessful attempts to cancel quickly with no follow-up.
- Abandoned calls, no callbacks, and unhelpful support frustrating customers.
Discount Contacts Refund Script
Script
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Dear Discount Contacts, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Discount Contacts Refund Policy
Discount Contacts requires you to create or log in to your account to cancel your subscription. Orders are automatically placed unless you contact Customer Service to deactivate the subscription. Note that changes to the subscription only affect future orders and do not apply to orders already created; for changes to those, you must contact Customer Service directly.
The Easiest Way to Get a Discount Contacts Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Discount Contacts—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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