DJcity is a music subscription service for DJs that offers three plans: a 1-month plan for $30, a 6-month plan for $150, and a 12-month plan for $260. These plans are billed automatically and renew until you cancel. If you cancel, you can still use the service until the current billing period ends. So, if you see a charge from them, it's likely for one of these subscription plans to keep getting fresh DJ-friendly music.
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The process to cancel a subscription at DJcity is straightforward and well-explained on their support page. It involves logging in, navigating to billing, clicking cancel, completing a short survey, and confirming cancellation, which is simple and quick for most users.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Djcity subscription.
How to Cancel Djcity: Step by Step
If you purchased through DJcity.com:
- Log in to your DJcity account.
- Click your name in the top-right corner of the page to navigate to your account settings.
- Click on the "Subscriptions" link.
- In the middle of the page, click the "BILLING" link.
- Click the "CANCEL SUBSCRIPTION" button.
- Complete the short survey that follows.
- Click the "SUBMIT" button to finalize the survey.
- Confirm your cancellation by clicking the "YES, CANCEL SUBSCRIPTION" button.
- You will see a confirmation message and the date your access ends in the middle of the page.
- If you wish to undo the cancellation, click the "REACTIVATE SUBSCRIPTION" button.
If you need assistance, here's how you can get in touch with Djcity's support team.
Phone
The phone is not available.
Tips and Tricks for Getting a Djcity Refund
- Start the cancellation process early to avoid unexpected charges since some users report delays in processing.
- Use clear and firm language like "Please cancel my subscription immediately and confirm cancellation" to avoid ambiguity.
- Document all interactions with customer service including dates, times, and names when possible to ensure you have proof.
- Contact customer service multiple times if necessary, escalating from email to phone calls or live chat.
- Check your bank statements after cancellation to catch any unauthorized recharges quickly.
- Consider disputing charges through your bank or credit card company if the company continues to take money after cancellation.
- Timing refunds or cancellations around billing cycles may help avoid extra charges—cancel just before the next billing date.
- Be persistent with escalation—some users have found success by asking to speak with a supervisor or higher management if regular support is unhelpful.
Why Do People Request Refunds from Djcity
- Limited music selection compared to other services
- High subscription cost relative to perceived value
- Difficult cancellation process leading to unintended continued billing
- Lack of new or diverse content which does not meet user expectations
- Issues with customer service in handling subscription or refund requests
- Preference for competitors offering better or more varied music libraries
- Technical issues such as website or app functionality problems
Djcity Refund Script
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Dear Djcity, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Djcity Refund Policy
Djcity allows you to cancel your subscription at any time through your account settings. After cancellation, you retain full access to the record pool until the end of your current billing cycle. It is recommended to cancel at least 48 hours before the next billing date to avoid any issues due to time zone differences or account processing.
The Easiest Way to Get a Djcity Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Djcity—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
DJcity charges can show up on your statement as: DJCITY DJcity.com DJCITY.COM DJ City DJ City Music DJCity Purchase DJcity Payment
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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