The Ultimate Step by Step Guide to Cancelling an ecomwebsites Subscription or Membership (ecomwebsites.com)
By
Bella K.
|
Published
July 17, 2025
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Updated
July 1, 2025
Ecomwebsites helps people build online stores with a one-time payment, so they don't charge any ongoing subscription or recurring fees for their services. Once your store is ready, you fully own it and there are no extra charges from them. However, if you add apps or upgrades from other providers, those might have their own charges or subscriptions that are separate from ecomwebsites. So, if you see any bills from ecomwebsites, it's usually not for ongoing fees but maybe for one-time services or external apps you chose to use.
Canceling the subscription involves simply canceling the Shopify hosting subscription which is straightforward with no contracts or hidden fees, indicating an easy process. However, the website does not provide explicit step-by-step cancellation instructions, which might cause minor confusion or delay for some users.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a ecomwebsites subscription.
How to Cancel ecomwebsites: Step by Step
If you purchased through credit or debit card:
Email support@ecom-websites.com with the subject "Refund Request".
In the email, explicitly state that you are requesting a refund for your membership subscription due to dissatisfaction or non-use within the 90-day money-back guarantee period.
Mention that you attempted to reach out previously if applicable.
If you want, note that the subscription renewed without notice or that the account was unused to strengthen your case.
Wait for a confirmation email acknowledging the refund request.
Once confirmed, the support team will promptly process your refund without additional cancellation steps required.
If you purchased through PayPal:
Log in to your PayPal account on paypal.com.
Go to "Activity" and locate the payment made to ecom-websites.com.
Click on the transaction and select "Report a problem."
Choose the option related to "Item not received" or "Unauthorized transaction" to initiate a refund dispute.
In your dispute explanation, mention that the subscription renewed without your consent or notice, or the service was unused.
Submit the dispute and monitor your PayPal email for updates from the seller or PayPal resolution center.
How to Contact ecomwebsites
If you need assistance, here's how you can get in touch with ecomwebsites's support team.
Don't give a reason when cancelling; just say you want to cancel. Avoid explaining yourself to prevent salespeople from using objection tactics to retain you.
Firm and direct language: Use phrases like "no, I want to cancel, it’s none of your business why" or "no thanks, cancel the account" to end the conversation quickly.
Be persistent: Some users report having to send multiple emails or make repeated calls to secure cancellation.
Call at inconvenient times: Cancelling often requires contacting call centers during limited hours; prepare to call when lines open.
Use excuses to bypass scripts: Claiming you are moving to a service area they don’t cover can skip retention attempts.
Escalate your tone if needed: While polite persistence works, some find that a firmer, even angry email or statement can finalize cancellations faster.
Refuse to engage in retention discussions: Politely but firmly decline offers or questions about why you are cancelling.
Consider bank dispute as a last resort: If all else fails and you get continued charges, disputing charges with your bank can stop payments.
Cancel early where possible: For subscriptions that allow it, cancel right after signing up to avoid forgetting and to prevent unwanted renewals.
Watch out for short cancellation windows: Some companies have very limited times post-free trial for cancellation, so act quickly.
Why Do People Request Refunds from ecomwebsites
Unexpected charges or billing errors.
Financial difficulties leading to budget cuts.
Found better alternatives with more features or lower cost.
Poor customer service experiences.
Product or service quality did not meet expectations.
Subscription not needed or used less than anticipated.
Technical issues with accessing or using the service.
Complicated cancellation process leading to frustration.
Lack of clear communication about subscription terms.
Privacy or data security concerns.
Trial period ended and decided not to continue.
Misleading advertising or unclear product descriptions.
Change in personal circumstances such as relocation or lifestyle changes.
Billing frequency not matching user preference.
Accidental sign-ups or mistaken purchases.
ecomwebsites Refund Script
Script
Copy
Dear ecomwebsites, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
ecomwebsites Refund Policy
Ecomwebsites.com offers a 90-day money-back guarantee on their services. If unsatisfied within this period, clients can request a full refund by contacting customer support via email or through their website. The refund is processed promptly after initial assistance is provided. This policy ensures a risk-free evaluation and client satisfaction.
The Easiest Way to Get a ecomwebsites Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from ecomwebsites—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Ecomwebsites does not have contracts, lock-ins, or early-cancellation fees, and you can cancel your Shopify hosting subscription at any time without hidden fees. However, be aware that you are purchasing prebuilt store designs rather than a fully operational business, so what you're getting is essentially a store template. They offer a 365-day money-back guarantee if you use the store and don't make your money back within that period.
Unexpected charges or billing errors.
Financial difficulties leading to budget cuts.
Found better alternatives with more features or lower cost.
Poor customer service experiences.
Product or service quality did not meet expectations.
Subscription not needed or used less than anticipated.
Technical issues with accessing or using the service.
Complicated cancellation process leading to frustration.
Lack of clear communication about subscription terms.
Privacy or data security concerns.
Trial period ended and decided not to continue.
Misleading advertising or unclear product descriptions.
Change in personal circumstances such as relocation or lifestyle changes.
Billing frequency not matching user preference.
Accidental sign-ups or mistaken purchases.
Email address used for the subscription or purchase
Order number or subscription ID
Full name as it appears on the account
A clear statement requesting cancellation or refund
Reason for cancellation or refund request (e.g., dissatisfaction, non-use, accidental renewal)
Date of original purchase or renewal
Supporting evidence if applicable (e.g., screenshots, prior communication)
Contact information for follow-up
Payment method (credit card, PayPal, etc., if required for verification or dispute)
Documented communication history (if any)
Before cancelling a subscription, membership, or bill with Ecomwebsites, be aware that cancelling means you will lose access to your prebuilt online store and any associated services immediately or after your current billing period. There is a 90-day money-back guarantee if you are not satisfied, allowing you to request a refund within this period. Important considerations include contacting customer support directly to initiate cancellation or refunds. Also, once cancelled, you may lose website hosting or any ongoing support features linked to your membership.
Ecomwebsites.com offers a 90-day money-back guarantee on their services. If unsatisfied within this period, clients can request a full refund by contacting customer support via email or through their website. The refund is processed promptly after initial assistance is provided. This policy ensures a risk-free evaluation and client satisfaction.
To cancel your subscription on ecomwebsites.com, you do not necessarily need your password because you can contact their support team via online chat as a guest without signing in. This means you can cancel without authentication through their chat support. However, if you want to manage your account directly or reset your password, you can use their password reset link here: https://www.ecom-ex.com/login/ by clicking the "Forgot your password?" option.
We've actually written a step by step guide on how to get a refund from ecomwebsites. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your ecomwebsites subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your ecomwebsites account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel ecomwebsites online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Ecom Websites LLC EcomWebsites.com Purchase EcomWebsites Store Design EcomWebsites Services EcomWebsites LLC Payment EcomWebsites Store Fee
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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