The Ultimate Step by Step Guide to Cancelling an Elder Scrolls Online Subscription or Membership (elderscrollsonline.com)
By
Bella K.
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Published
July 17, 2025
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Updated
July 10, 2025
Elder Scrolls Online offers a subscription service called ESO Plus, which gives players VIP perks like full access to most DLC game packs, monthly in-game currency (crowns), extra bank and crafting space, bonus gold and XP, and more. You can choose from different payment plans like monthly, 3-month, 6-month, or yearly subscriptions, and most plans auto-renew unless you cancel. The subscription can be managed or canceled anytime through your account or the store where you bought it. If you're seeing a charge from them, it's likely for this ESO Plus membership.
The cancellation process for Elder Scrolls Online subscription is straightforward and clearly outlined on their official support page. Users can cancel through their account dashboard or relevant platform (Steam, PC/Mac), with clear instructions and confirmation messages, making it relatively easy.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Elder Scrolls Online subscription.
Tips and Tricks for Getting a Elder Scrolls Online Refund
Cancel before next billing cycle: Users stress cancelling at least 24 hours before renewal to avoid being charged again.
Keep cancellations polite but firm: Use clear language like "Please cancel my subscription immediately" to avoid ambiguity.
Use the "Manage Membership" page: Most users find cancellation options under account settings but mention it’s sometimes hidden or vague.
If no cancel button, escalate by submitting a support ticket: Many report opening a ticket with Online Support when website options aren’t clear.
On Steam, remove payment method to stop auto-renew: A practical workaround mentioned by users to force subscription stop.
Keep evidence of cancellation attempts: Screenshots and confirmation emails help if you need to argue later.
Timing can be tricky with glitches: Some report the cancel button disappears occasionally, so check often and act quickly.
Subscription remains active until period ends: Cancelling stops renewal but access continues till paid term expires, so plan accordingly.
Referral to customer support generally escalates successfully: When website tries to obscure cancellation, direct support contact is a reliable path.
Adjusting subscription on platform-specific stores (Steam, PS5) is different: Users recommend checking platform account settings for cancellation as well.
Why Do People Request Refunds from Elder Scrolls Online
Lack of communication from the game developers Zenimax about issues and plans.
Poor patch implementation causing bugs and technical issues that worsen the game experience.
Class balance problems making gameplay less enjoyable or fair.
Misleading marketing and excessive focus on certain content like Craglorn.
Unresolved exploits and botting issues damaging the game economy.
Poor Guild Store functionality and the absence of an Auction House system.
Perception of prioritizing quick money grabs over game quality and longevity.
Tedious and unfun gameplay especially for leveling alternate characters.
Bugs and lack of fixing old content, causing frustration with game stability and enjoyment.
No cancellation survey to collect player feedback upon ending subscriptions.
Frustration with endgame content availability and design.
Elder Scrolls Online Refund Script
Script
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Dear Elder Scrolls Online, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Elder Scrolls Online Refund Policy
Elder Scrolls Online's ESO Plus membership cancellation policy allows users to cancel anytime through their platform: PC/Mac/Epic users manage it at the ESO account site, Steam users cancel via Steam account settings, and Xbox/PlayStation users must cancel through their console services. Membership benefits remain active until the end of the current paid period, and a confirmation email or message is provided upon successful cancellation. For console users, customer support may assist with cancellations.
The Easiest Way to Get a Elder Scrolls Online Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Elder Scrolls Online—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Elder Scrolls Online allows you to cancel your subscription at any time through your ESO account or the platform where you purchased it, such as Steam, Xbox, or PlayStation. Once canceled, your ESO Plus benefits remain active until the end of the current paid membership period, but the subscription will not renew after that. There are no contracts, early-cancellation fees, or gimmicks that lock you in or prevent you from canceling immediately—you just won’t receive a refund for the remaining period.
Lack of communication from the game developers Zenimax about issues and plans.
Poor patch implementation causing bugs and technical issues that worsen the game experience.
Class balance problems making gameplay less enjoyable or fair.
Misleading marketing and excessive focus on certain content like Craglorn.
Unresolved exploits and botting issues damaging the game economy.
Poor Guild Store functionality and the absence of an Auction House system.
Perception of prioritizing quick money grabs over game quality and longevity.
Tedious and unfun gameplay especially for leveling alternate characters.
Bugs and lack of fixing old content, causing frustration with game stability and enjoyment.
No cancellation survey to collect player feedback upon ending subscriptions.
Frustration with endgame content availability and design.
ESO account login credentials (email and password) to access the account portal
Access to the platform where the subscription was purchased (ESO website, Steam, PlayStation, or Xbox)
Ability to navigate to "Manage Membership" on your ESO account or the equivalent section in Steam, PlayStation, or Xbox
Knowledge of the specific subscription or membership you wish to cancel (e.g., ESO Plus)
Email address for receiving cancellation confirmation
If needed, access to customer support for PlayStation, Xbox, or if you cannot log into your ESO account
Before cancelling your Elder Scrolls Online (ESO) subscription (ESO Plus), it's important to know that your account and characters remain intact and accessible without the subscription. However, you will lose access to ESO Plus benefits once your current subscription period expires, including access to all DLC game content, the ability to use the crafting bag, and monthly Crown stipends (in-game currency). Any progress, purchases, or Crowns are not refundable or transferable after cancellation. Lastly, cancelling only stops future renewals; you can still enjoy your subscription benefits until the paid period ends.
Elder Scrolls Online's ESO Plus membership cancellation policy allows users to cancel anytime through their platform: PC/Mac/Epic users manage it at the ESO account site, Steam users cancel via Steam account settings, and Xbox/PlayStation users must cancel through their console services. Membership benefits remain active until the end of the current paid period, and a confirmation email or message is provided upon successful cancellation. For console users, customer support may assist with cancellations.
To cancel your Elder Scrolls Online subscription, you need to log into your ESO account and manage your membership under the "Account Summary" section. This means you will need access to your account, which requires your password. If you've forgotten your password, you can reset it by going to the Elder Scrolls Online account page and clicking on the "Forgot Password?" link here: https://account.elderscrollsonline.com. After resetting your password, you can log in and cancel your subscription directly from your account settings. This process ensures security for your subscription management.
We've actually written a step by step guide on how to get a refund from Elder Scrolls Online. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Elder Scrolls Online subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Elder Scrolls Online account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Elder Scrolls Online online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Elder Scrolls Online May Show Up On Your Statement As:
Eldrscrols
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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