Elder Scrolls Online offers a subscription service called ESO Plus, which gives players VIP perks like full access to most DLC game packs, monthly in-game currency (crowns), extra bank and crafting space, bonus gold and XP, and more. You can choose from different payment plans like monthly, 3-month, 6-month, or yearly subscriptions, and most plans auto-renew unless you cancel. The subscription can be managed or canceled anytime through your account or the store where you bought it. If you're seeing a charge from them, it's likely for this ESO Plus membership.
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The cancellation process for Elder Scrolls Online subscription is straightforward and clearly outlined on their official support page. Users can cancel through their account dashboard or relevant platform (Steam, PC/Mac), with clear instructions and confirmation messages, making it relatively easy.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Elder Scrolls Online subscription.
How to Cancel Elder Scrolls Online: Step by Step
If you purchased through PC/Mac/Epic:
- Log into the ESO account here: account.elderscrollsonline.com.
- If unable to log in, use a cancellation form.
- Select Manage Membership under Account.
- Select Cancel Membership and confirm by clicking Please cancel my membership.
- If this option is not visible, your membership may be managed through Steam or another platform.
- A banner will confirm that the recurring membership is no longer active, and your ESO Plus status will change to Cancelled.
- An email from The Elder Scrolls Online will confirm the cancellation.
If you purchased through Steam:
- Open Steam and log into the account with the membership.
- For Desktop Version: Select your Username in the top right corner and choose Account Details.
- For Big Picture mode: Click on the Gear Icon, select Account, then View Account Details.
- Under Store & Purchase History, click Manage Subscriptions.
- Click the Edit link next to The Elder Scrolls Online: Plus Membership.
- Select Cancel my subscription and click Apply.
- A message will confirm it has been cancelled, showing Cancelled under the Next Billing Date column.
If you purchased through PlayStation:
- From a browser: Go to the PlayStation website and sign into your PlayStation account.
- Click your avatar, then Subscriptions Management.
- From PlayStation 4:
- Log in to the account that purchased the membership.
- Navigate to Settings > Account Management > Account Information > PlayStation™Network Services.
- Select the membership to cancel and select Turn Off Auto-Renewal.
- From PlayStation 5:
- Log in to the account that purchased the membership.
- Navigate to Settings > Users and Accounts > Account > Payment and Subscriptions > Game and App Services.
- Locate ESO on the list, select the membership to cancel, and select Turn Off Auto-Renewal.
If you purchased through Xbox:
- Go to Services & subscriptions.
- Sign in if prompted.
- Find the subscription and select Payment & Billing > Cancel.
- Ensure you're signed in to the correct Microsoft account if the subscription is not visible.
- Select Confirm cancellation.
- Check your inbox for a confirmation email.
If you need assistance, here's how you can get in touch with Elder Scrolls Online's support team.
Email
The email is not available.
Tips and Tricks for Getting a Elder Scrolls Online Refund
- Cancel before next billing cycle: Users stress cancelling at least 24 hours before renewal to avoid being charged again.
- Keep cancellations polite but firm: Use clear language like "Please cancel my subscription immediately" to avoid ambiguity.
- Use the "Manage Membership" page: Most users find cancellation options under account settings but mention it’s sometimes hidden or vague.
- If no cancel button, escalate by submitting a support ticket: Many report opening a ticket with Online Support when website options aren’t clear.
- On Steam, remove payment method to stop auto-renew: A practical workaround mentioned by users to force subscription stop.
- Keep evidence of cancellation attempts: Screenshots and confirmation emails help if you need to argue later.
- Timing can be tricky with glitches: Some report the cancel button disappears occasionally, so check often and act quickly.
- Subscription remains active until period ends: Cancelling stops renewal but access continues till paid term expires, so plan accordingly.
- Referral to customer support generally escalates successfully: When website tries to obscure cancellation, direct support contact is a reliable path.
- Adjusting subscription on platform-specific stores (Steam, PS5) is different: Users recommend checking platform account settings for cancellation as well.
Why Do People Request Refunds from Elder Scrolls Online
- Lack of communication from the game developers Zenimax about issues and plans.
- Poor patch implementation causing bugs and technical issues that worsen the game experience.
- Class balance problems making gameplay less enjoyable or fair.
- Misleading marketing and excessive focus on certain content like Craglorn.
- Unresolved exploits and botting issues damaging the game economy.
- Poor Guild Store functionality and the absence of an Auction House system.
- Perception of prioritizing quick money grabs over game quality and longevity.
- Tedious and unfun gameplay especially for leveling alternate characters.
- Bugs and lack of fixing old content, causing frustration with game stability and enjoyment.
- No cancellation survey to collect player feedback upon ending subscriptions.
- Frustration with endgame content availability and design.
Elder Scrolls Online Refund Script
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Dear Elder Scrolls Online, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Elder Scrolls Online Refund Policy
Elder Scrolls Online's ESO Plus membership cancellation policy allows users to cancel anytime through their platform: PC/Mac/Epic users manage it at the ESO account site, Steam users cancel via Steam account settings, and Xbox/PlayStation users must cancel through their console services. Membership benefits remain active until the end of the current paid period, and a confirmation email or message is provided upon successful cancellation. For console users, customer support may assist with cancellations.
The Easiest Way to Get a Elder Scrolls Online Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Elder Scrolls Online—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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