The Ultimate Step by Step Guide to Cancelling an Elevate Labs Subscription or Membership (elevateapp.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
Elevate Labs offers a brain training app where you can play games designed to boost your focus, processing speed, and more. Some of the games are locked but you can unlock them by purchasing a subscription, which often starts with a free trial and then automatically renews. Subscriptions are billed through the payment method linked to your Apple, Google Play, or Stripe account, depending on how you signed up. Prices vary by location and local taxes, and you'll likely see charges from Elevate Labs if you have an active subscription with them.
Cancellation can be done through the app's settings in a straightforward sequence of steps with clear confirmatory clicks; no complicated or hidden procedures are needed, making it relatively easy for users to complete cancellation.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Elevate Labs subscription.
How to Cancel Elevate Labs: Step by Step
If you purchased through Stripe:
Open the Elevate app.
Tap on Profile.
Tap Settings (gear icon in the top corner).
Tap Account Status.
Tap 'Cancel Service'.
Select a reason for canceling and tap 'Continue'.
Tap 'Cancel Service' again to confirm.
If you purchased through Apple:
Tap on the Settings app on your device.
Tap on your Apple ID (your profile photo at the top of the Settings screen).
Tap on Subscriptions.
Tap on Elevate.
Tap "Cancel Subscription" in red.
If you purchased through Google:
Open the Google Play app on your device.
Tap the profile icon at the top right of the screen.
Tap Payments & Subscriptions > Subscriptions.
Select Elevate.
Tap Cancel subscription.
How to Contact Elevate Labs
If you need assistance, here's how you can get in touch with Elevate Labs's support team.
Cancel at least 24 hours before the trial or subscription renewal to prevent auto-renewal charges.
Use the platform’s subscription management (Google Play Store or Apple Store) rather than the app itself to cancel subscriptions.
Keep screenshots and confirmation emails of cancellation requests for evidence in disputes.
If charged after cancellation, immediately request a refund via the purchase platform’s refund system (Google Play or Apple iTunes support).
Be persistent and clear in communication with support, emphasizing you canceled before renewal.
If refunds are denied, consider chargebacks through your payment provider as a last resort.
Check your account purchases on the desktop version of Google Play or Apple subscriptions page to monitor and manage active subscriptions.
Timing is crucial: missing the cancellation window even by a day typically means you owe for the next billing cycle.
Escalate by contacting the app developers directly via email or support channels if initial cancellation attempts fail.
Watch out for confusing app interfaces that may trick users into re-subscribing when trying to cancel; use official subscription management tools instead.
Why Do People Request Refunds from Elevate Labs
Unexpected charges after cancellation - Users report being charged despite cancelling their free trial or subscription.
Difficulty cancelling subscriptions - Lack of clear or easy cancellation options, sometimes requiring app download just to cancel.
The subscription cost is too high - Some users find the price not justified by the app's value.
Poor user experience - Complaints about small font sizes, low contrast, and confusing instructions, particularly for older users.
Perceived lack of usefulness - Some users feel the app does not provide the promised benefits or is a waste of time.
Unclear or misleading billing practices - Users are surprised by automatic annual charges after free trials or notification emails about charges they didn’t expect.
Refund difficulties - Refunds depend on purchase platform policies and require specific steps making it tedious for users.
Frustration with marketing tactics - Some consider the subscription process and cancellation hurdles as slimy or deceptive marketing methods.
Elevate Labs Refund Script
Script
Copy
Dear Elevate Labs, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Elevate Labs Refund Policy
Elevate Labs subscription cancellations depend on the platform used for purchase. For Stripe purchases, users can cancel through the Elevate app's account settings and subscription management. For iOS and Android subscriptions, cancellations must be done via the Apple Store or Google Play Store respectively by accessing subscription settings on the device. Refunds are generally not available but may be granted at Elevate's discretion if requested within 30 days of purchase, subject to the policies of the payment platform used.
The Easiest Way to Get a Elevate Labs Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Elevate Labs—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Elevate Labs does not impose contracts, lock-ins, or early-cancellation fees, but there are important points to be aware of: you can cancel your subscription at any time via the platform where you purchased it (Apple, Google, or Stripe web), but cancellation only takes effect at the end of the current billing cycle, meaning you keep access until then. Additionally, all purchases are final and non-refundable except at Elevate Labs' sole discretion, so you should be cautious before subscribing. Uninstalling the app does not cancel the subscription, and you must actively cancel to stop future billing.
Unexpected charges after cancellation - Users report being charged despite cancelling their free trial or subscription.
Difficulty cancelling subscriptions - Lack of clear or easy cancellation options, sometimes requiring app download just to cancel.
The subscription cost is too high - Some users find the price not justified by the app's value.
Poor user experience - Complaints about small font sizes, low contrast, and confusing instructions, particularly for older users.
Perceived lack of usefulness - Some users feel the app does not provide the promised benefits or is a waste of time.
Unclear or misleading billing practices - Users are surprised by automatic annual charges after free trials or notification emails about charges they didn’t expect.
Refund difficulties - Refunds depend on purchase platform policies and require specific steps making it tedious for users.
Frustration with marketing tactics - Some consider the subscription process and cancellation hurdles as slimy or deceptive marketing methods.
The platform used to subscribe (Apple App Store, Google Play Store, or Elevate’s website)
Your login credentials (Apple ID, Google account, or Elevate website login)
Access to subscription/account settings on the platform where the subscription was created
Knowledge of your billing cycle or renewal date
The specific account that was used to create the subscription
Access to the device where the app/account is installed (phone, tablet, or computer)
Confirmation email or screen as proof of cancellation
Ability to select and confirm the cancellation option (may require choosing a cancellation reason)
Contact support if unable to locate or cancel the subscription
Before cancelling your Elevate Labs subscription, know that you will retain access to all premium features until the end of the current billing cycle. Cancelling prevents future charges but does not refund any remaining time left on your subscription. Simply deleting the app will not cancel your subscription; you must follow the official cancellation procedure. Remember to cancel at least 24 hours before your renewal date to avoid being charged for another period, and after the billing cycle ends, you will lose access to all premium content and features.
Elevate Labs subscription cancellations depend on the platform used for purchase. For Stripe purchases, users can cancel through the Elevate app's account settings and subscription management. For iOS and Android subscriptions, cancellations must be done via the Apple Store or Google Play Store respectively by accessing subscription settings on the device. Refunds are generally not available but may be granted at Elevate's discretion if requested within 30 days of purchase, subject to the policies of the payment platform used.
To cancel your Elevate Labs subscription, you typically need to log in to your account within the app, which means you will need your password. Once logged in, you can navigate to Profile > Settings > Account Status to cancel your subscription. If you do not remember your password, you can reset it within the app by following these steps: tap Log in, then Forgot your password?, enter your email, and tap Reset Password. Check your email for the reset link to set a new password. Here is the password reset information page for Elevate Labs: https://support.elevateapp.com/hc/en-us/articles/4402979944475-How-do-I-reset-my-password. If you have trouble canceling, customer support can assist you.
We've actually written a step by step guide on how to get a refund from Elevate Labs. Check it out!
The cancellation process typically takes about 3 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Elevate Labs subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Elevate Labs account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Elevate Labs online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
Chargeback can help you cancel subscriptions and get refunds
Find unwanted sneak subscriptions
We'll cancel them for you and even try to get you a refund
Chargeback and the Chargeback trademarks used herein are trademarks or registered
trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is
for identification and reference purposes only and does not imply any association with the copyright or
trademark holder of their product or brand. Other product and company names mentioned herein are the
property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.svg)
.svg)
.svg)
.png)
