EliteSingles is a dating site that helps people find serious relationships, especially those who are educated and over 30. They offer two types of memberships: Basic, which lets you try out limited features like taking a personality test and browsing matches, and Premium, which gives full access including unlimited messages and seeing all photos. You typically pay for Premium with one upfront payment, though monthly billing might be available soon. If you see charges from them, it’s probably because you subscribed to one of these plans to use their full services.
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The cancellation process is straightforward, involving just a few steps via the online cancellation form in the user account menu. However, the need to enter a password, select a cancellation reason, and potential follow-up with Customer Care if the cancellation is not completed adds minor complexity.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a EliteSingles subscription.
How to Cancel EliteSingles: Step by Step
If you purchased through EliteSingles directly:
- Log into your EliteSingles account.
- Navigate to **My Account** via the menu.
- Go to **Membership**.
- Select the cancellation link **"Cancel"**.
- Select your cancellation reason and click/tap **Continue**.
- Enter your password and click/tap **Confirm**.
- You will receive a confirmation email once the cancellation is successful. You will still have access to all Premium features until the subscription period ends.
- If you see **"Your cancellation is not yet completed"**, contact Customer Care for assistance.
If you purchased through the Apple App Store:
- Open the **Settings** app on your iOS device.
- Tap on your name at the top of the screen.
- Select **Subscriptions**.
- Find and select your **EliteSingles subscription**.
- Tap **Cancel Subscription** and confirm your cancellation.
- For more details, visit the [Apple Support page](https://support.apple.com/en-us/HT202039).
If you purchased through Google Play:
- Open the **Google Play Store** app on your Android device.
- Tap the **Menu** icon (three horizontal lines).
- Select **Subscriptions**.
- Find and select your **EliteSingles subscription**.
- Tap **Cancel Subscription** and confirm your cancellation.
- For additional help, refer to the [Google Play help page](https://support.google.com/googleplay/answer/7018481).
If you need assistance, here's how you can get in touch with EliteSingles's support team.
Email
The email is not available.
Tips and Tricks for Getting a EliteSingles Refund
- Start the cancellation process well in advance—ideally at least 7 days before the subscription renewal to avoid being charged again.
- Use the EliteSingles website cancellation page located in Account Settings under "Membership" and follow the exact steps for cancellation, including providing a reason and confirming with your password.
- If subscribed via a third party (Apple App Store, Google Play, etc.), cancel directly through that platform since EliteSingles itself can't cancel those.
- Keep email or screenshot evidence of your cancellation confirmation to contest any wrongful charges later.
- If the online cancellation doesn’t work, escalate by contacting customer support through their help request form—submit your cancellation with your payment details and timeline.
- Be persistent and patient: users report customer support can be slow or unresponsive; keep following up politely but firmly.
- Consider contacting your bank to block Continuous Payment Authority (CPA) to stop future charges if EliteSingles charge you after cancellation.
- Do not rely on replacing or canceling your credit card alone as some payments may still go through.
- Using firm, clear language referencing unauthorized charges and your consumer rights can help escalate the matter if disputing payments.
- Note that refunds are rarely automatic and usually require you to prove timely cancellation and persistently request one.
- Beware of auto-renewal traps and no advance notification from EliteSingles, so always set calendar reminders to cancel ahead of time.
Why Do People Request Refunds from EliteSingles
- Difficulties in canceling subscriptions or stopping autorenewal due to complex navigation and poor customer service responsiveness.
- Unexpected recurring charges caused by lack of reminders before autorenewal of membership fees.
- High subscription cost leading users to not want to pay beyond a certain period.
- Negative user experience or dissatisfaction with the service provided by EliteSingles.
- Non-refundable in-app subscriptions combined with automatic renewal policies.
- Concerns about potential debt collection or impacts on credit rating from disputes related to cancellations.
- Lack of easy access to customer support and unresponsive contact forms discouraging continuation.
- Users forgetting to cancel before the automatic renewal leading to unwanted charges.
- Stress and frustration from cancellation disputes and denial of refund requests.
EliteSingles Refund Script
Script
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Dear EliteSingles, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
EliteSingles Refund Policy
EliteSingles allows users to cancel their Premium membership subscription by navigating to 'My Account' and 'Membership' sections, selecting 'Cancel', and confirming the cancellation with a password. After cancellation, users retain access to Premium features until the subscription period ends. Refunds can be requested by contacting their Customer Care team via the contact form on their Help pages, with specific refund terms detailed in their Terms and Conditions.
The Easiest Way to Get a EliteSingles Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from EliteSingles—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Spark Networks Elite Singles EliteSingles LLC ELITESINGLES.COM
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