The Ultimate Step by Step Guide to Cancelling an Epic Live Subscription or Membership (epiclive.ca)
By
Bella K.
|
Published
August 20, 2025
|
Updated
August 21, 2025
Epic Live is a subscription service that offers a variety of online fitness classes and wellness programs tailored to fit your lifestyle. You can join live classes or access a library of recorded sessions, making it easy to stay active from home. If you signed up, your monthly billing covers unlimited access to these resources, helping you reach your health goals in a fun way!
Cancelling a subscription with Epic Live is relatively straightforward through their online portal. However, there may be some minor obstacles such as navigating the website or locating the correct cancellation section.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Epic Live subscription.
How to Cancel Epic Live: Step by Step
If you purchased through Epic Live directly:
Visit the Epic Live website at epiclive.ca.
Log in to your account using your credentials.
Navigate to the Account Settings section.
Select Subscriptions from the menu.
Locate the subscription you wish to cancel.
Click on Cancel Subscription.
Follow the prompts to confirm the cancellation.
You will receive a confirmation email regarding your cancellation.
If you purchased through Apple:
Open the Settings app on your Apple device.
Tap on your name at the top of the screen.
Select Subscriptions.
Find the Epic Live subscription.
Tap on it, then select Cancel Subscription.
Confirm the cancellation when prompted.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the Menu icon (three horizontal lines) in the top-left corner.
Select Subscriptions.
Find the Epic Live subscription.
Tap on it, then select Cancel Subscription.
Follow the prompts to confirm the cancellation.
If you purchased through Paypal:
Log in to your Paypal account.
Click on the Settings icon (gear icon).
Select Payments from the menu.
Click on Manage pre-approved payments.
Find and select Epic Live from the list.
Click on Cancel to stop future payments.
Confirm the cancellation when prompted.
If you purchased through another method:
Check your billing statement for any contact information related to your subscription.
Email or call Epic Live customer support using the contact information provided on their website.
Request cancellation of your subscription, providing necessary account details.
Wait for confirmation of your cancellation via email.
How to Contact Epic Live
If you need assistance, here's how you can get in touch with Epic Live's support team.
Document Everything: Keep records of all communications, including dates and what was said.
Be Direct: Start with a clear request to cancel your subscription.
Use Polite Language: Kindness can go a long way; don’t escalate unless necessary.
Try Early Morning Calls: Contact customer service early in the day when they may be less busy.
Ask for a Supervisor: If you’re not getting anywhere, politely request to speak with a supervisor.
State a Reason: Provide a simple reason for canceling; users report mentioning financial constraints or lack of use can be effective.
Request Confirmation: Always ask for an email confirmation of your cancellation.
Check for Hidden Fees: Users have reported success at getting fees waived by mentioning previous loyalty.
Use Social Media: If you're not getting results, contact them via social media platforms with your issue.
Timing Matters: Cancelling near the end of a billing cycle may help avoid charges.
Explore Free Trials: Mentioning you've enjoyed a free trial can sometimes foster goodwill.
Mention Competing Offers: Users have leveraged better deals from competitors to negotiate cancellation terms.
Follow-Up: If no confirmation is received, follow up to ensure your cancellation is processed.
Community Support: Engage with forums for shared experiences and tips.
Persistence Pays Off: Don’t be afraid to contact them multiple times if necessary.
Why Do People Request Refunds from Epic Live
High Monthly Cost: The subscription fee is perceived as too expensive.
Lack of Content: Users feel there isn’t enough new or engaging content.
Technical Issues: Frequent glitches or poor streaming quality lead to frustration.
Unmet Expectations: The service did not deliver the anticipated value or features.
Competing Services: Users find better alternatives or more appealing value elsewhere.
Change in Financial Situation: Users are unable to afford the subscription due to financial constraints.
Not Utilizing the Service: Members realize they do not use the service enough to justify the cost.
Content Not Relevant: Offerings are not aligned with users' interests or preferences.
Customer Service Issues: Problems with support or resolution of issues lead to dissatisfaction.
Limited User Experience: The platform lacks features or enhancements that improve the user experience.
Epic Live Refund Script
Script
Copy
Dear Epic Live, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Epic Live Refund Policy
Epic Live allows members to cancel their subscription at any time through their account settings or by contacting customer support. Cancellations take effect at the end of the current billing cycle, and no refunds are provided for any remaining days of the subscription.
The Easiest Way to Get a Epic Live Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Epic Live—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious of any cancellation policies that may require advance notice or have specific time frames that could lock you into your subscription longer than expected. Additionally, watch for any hidden fees associated with early cancellation or unclear terms that might complicate the process. Always read the fine print carefully to avoid potential pitfalls.
High Monthly Cost: The subscription fee is perceived as too expensive.
Lack of Content: Users feel there isn’t enough new or engaging content.
Technical Issues: Frequent glitches or poor streaming quality lead to frustration.
Unmet Expectations: The service did not deliver the anticipated value or features.
Competing Services: Users find better alternatives or more appealing value elsewhere.
Change in Financial Situation: Users are unable to afford the subscription due to financial constraints.
Not Utilizing the Service: Members realize they do not use the service enough to justify the cost.
Content Not Relevant: Offerings are not aligned with users' interests or preferences.
Customer Service Issues: Problems with support or resolution of issues lead to dissatisfaction.
Limited User Experience: The platform lacks features or enhancements that improve the user experience.
Account Number
Email Address associated with the account
Subscription Type (e.g., monthly, yearly)
Payment Method used for the subscription
Last Payment Date
Reason for Cancellation
Customer Support Contact Information
Confirmation of Cancellation Policy
Identification Information for verification
Before cancelling your Epic Live subscription, be aware that you'll lose access to exclusive content, including the latest events and performances that aren't available elsewhere. Additionally, any ongoing promotions or discounts may no longer apply once you cancel. Remember to check if there are any cancellation fees or notice periods required to avoid unexpected charges. Lastly, consider whether the benefits you're receiving align with your usage, as rejoining in the future might come with different terms.
Epic Live allows members to cancel their subscription at any time through their account settings or by contacting customer support. Cancellations take effect at the end of the current billing cycle, and no refunds are provided for any remaining days of the subscription.
Yes, you will need your password to cancel your Epic Live subscription. If you’ve forgotten your password, you can reset it by visiting [this link](https://epiclive.ca/reset-password). Once you have access, you can easily manage your subscription settings.
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Epic Live subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Epic Live account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Epic Live online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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