The Ultimate Step by Step Guide to Cancelling an eSignLive by VASCO Subscription or Membership (esignlive.com)
By
Bella K.
|
Published
August 11, 2025
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Updated
August 12, 2025
eSignLive by VASCO offers easy-to-use electronic signature solutions that help you sign documents online securely. If you’re using their service, you might see a billing for your subscription, which gives you access to features like tracking signatures and storing documents safely. It's perfect for anyone who wants to speed up signing contracts or agreements without the hassle of printing and scanning. Overall, they make handling important paperwork a lot simpler!
Cancelling a subscription to eSignLive involves navigating through their website and may require reaching customer support if you encounter issues. This can lead to a somewhat frustrating experience due to varying levels of user-friendliness in their cancellation process.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a eSignLive by VASCO subscription.
How to Cancel eSignLive by VASCO: Step by Step
If you purchased through esignlive.com:
Log in to your esignlive.com account.
Navigate to the Account Settings section.
Select Subscriptions from the menu options.
Find the subscription you wish to cancel.
Click on the Cancel Subscription button next to the active subscription.
Follow the on-screen prompts to confirm the cancellation.
If you purchased through Apple:
Open the App Store on your device.
Tap on your profile icon at the top right corner.
Select Subscriptions.
Locate the subscription for eSignLive.
Tap Cancel Subscription.
Confirm the cancellation when prompted.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the profile icon at the top right corner.
Select Payments & subscriptions.
Tap on Subscriptions.
Find your eSignLive subscription.
Tap Cancel Subscription.
Follow the instructions to complete the cancellation.
If you purchased through a direct bank method:
Log in to your eSignLive account.
Go to the Billing section.
Click on Manage Payment Methods.
Select the billing method you want to cancel.
Click on Cancel Subscription.
Confirm the cancellation as prompted.
How to Contact eSignLive by VASCO
If you need assistance, here's how you can get in touch with eSignLive by VASCO's support team.
Tips and Tricks for Getting a eSignLive by VASCO Refund
Document Everything: Keep a record of all communications, including dates and times.
Use Clear Language: When stating your request, be direct and use phrases like "I want to cancel my subscription" to avoid ambiguity.
Contact Customer Support: Reach out via chat or phone instead of email, as live conversations can expedite the process.
Timing is Key: Try to initiate cancellations early in the week, as response times can be quicker.
Escalate if Necessary: If your request is ignored, ask to speak to a supervisor to ensure your cancellation is processed.
Be Persistent: Follow up if you don’t receive immediate confirmation—sometimes, multiple attempts are needed.
Leverage Social Media: If you’re facing difficulties, a polite tweet or post on platforms like Twitter can prompt a quicker response.
Know Your Rights: Familiarize yourself with consumer protection laws that may apply, which can empower you during the process.
Request Written Confirmation: Always ask for a confirmation email once your cancellation is processed to avoid future billing.
Use a Cancellation Template: Many users find success by using a standard template that clearly states their intent and request a confirmation reply.
Why Do People Request Refunds from eSignLive by VASCO
High Costs: Members feel the subscription fees are too expensive for the value received.
Underutilization: Users find they are not using the service enough to justify the cost.
Better Alternatives: Customers discover other e-signature solutions that offer better features or pricing.
Complexity: The platform may be viewed as too complicated or difficult to navigate.
Lack of Support: Users experience inadequate customer support or assistance when needed.
Changing Needs: Business requirements evolve, making the service less relevant to their operations.
Features Not Used: Members find that they are paying for features they do not use.
Contractual Obligations: Some users may wish to cancel due to expiring contracts or obligations.
Integration Issues: Difficulties integrating with existing systems can lead to frustration and cancelation.
Security Concerns: Dissatisfaction with security measures or data handling policies.
Billing Problems: Issues with billing or unexpected charges can prompt cancellations.
Technical Issues: Frequent problems or bugs in the software can drive users away.
No Longer Needed: The service is no longer necessary due to business decisions or changes.
eSignLive by VASCO Refund Script
Script
Copy
Dear eSignLive by VASCO, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
eSignLive by VASCO Refund Policy
eSignLive by VASCO allows customers to cancel their membership or subscription at any time. To avoid being billed for the next billing cycle, cancellations must be made before the renewal date. Users can manage their subscription settings directly through their account portal.
The Easiest Way to Get a eSignLive by VASCO Refund
If you're frustrated trying to cancel your subscription, membership, or bill from eSignLive by VASCO—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious, as eSignLive may have terms that require you to commit for a specified period, which can lock you into a subscription for months without the option to cancel early without incurring fees. Additionally, you could encounter mandatory notice periods before cancellation that may leave you still billed even if you intend to stop using the service immediately. Always read the fine print to avoid any surprises!
High Costs: Members feel the subscription fees are too expensive for the value received.
Underutilization: Users find they are not using the service enough to justify the cost.
Better Alternatives: Customers discover other e-signature solutions that offer better features or pricing.
Complexity: The platform may be viewed as too complicated or difficult to navigate.
Lack of Support: Users experience inadequate customer support or assistance when needed.
Changing Needs: Business requirements evolve, making the service less relevant to their operations.
Features Not Used: Members find that they are paying for features they do not use.
Contractual Obligations: Some users may wish to cancel due to expiring contracts or obligations.
Integration Issues: Difficulties integrating with existing systems can lead to frustration and cancelation.
Security Concerns: Dissatisfaction with security measures or data handling policies.
Billing Problems: Issues with billing or unexpected charges can prompt cancellations.
Technical Issues: Frequent problems or bugs in the software can drive users away.
No Longer Needed: The service is no longer necessary due to business decisions or changes.
Account Holder Name
Email Address associated with the account
Subscription Type or Membership Plan
Subscription ID or Account Number
Billing Information, such as payment method
Reason for Cancellation
Contact Information for follow-up
Date of Cancellation Request
Any Previous Cancellation Confirmation received
Before cancelling your eSignLive subscription, be aware that you will lose access to essential features such as electronic signatures, document storage, and pre-built templates that streamline your workflow. Additionally, any documents in progress may not be retrievable once your account is closed. It’s also important to check if you are subject to any cancellation fees, and consider backing up any important data or documents before proceeding with the cancellation.
eSignLive by VASCO allows customers to cancel their membership or subscription at any time. To avoid being billed for the next billing cycle, cancellations must be made before the renewal date. Users can manage their subscription settings directly through their account portal.
To cancel your subscription on eSignLive by VASCO, you will need your password to access your account settings. If you’ve forgotten your password, you can reset it by visiting the following URL: [Reset Password](https://www.esignlive.com/forgot-password). For any assistance, you can also reach out to their support team directly.
The cancellation process typically takes about 30 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your eSignLive by VASCO subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your eSignLive by VASCO account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel eSignLive by VASCO online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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