The Ultimate Step by Step Guide to Cancelling an eTenantCare Subscription or Membership (etenantcare.net)
By
Bella K.
|
Published
August 20, 2025
|
Updated
August 21, 2025
eTenantCare is a service that helps landlords and tenants manage their rental payments and communications easily online. They offer subscription plans for things like online rent payments, maintenance requests, and tenant screening, making it simple for everyone involved. If you see a bill from them, it’s likely for the services making your renting experience smoother and stress-free.
Canceling a subscription to eTenantCare can be quite complicated due to potential hidden steps and a lack of straightforward guidance. This can lead to frustration for consumers trying to navigate the process successfully.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a eTenantCare subscription.
How to Cancel eTenantCare: Step by Step
If you purchased through etenantcare.net directly:
Visit the etenantcare.net website.
Log in to your account using your email and password.
Navigate to the Account Settings section.
Select the Subscriptions tab.
Find the active subscription you wish to cancel.
Click on Cancel Subscription.
Follow the prompts to confirm the cancellation.
If you purchased through Apple (App Store):
Open the Settings app on your iPhone or iPad.
Tap your name at the top to access your Apple ID.
Select Subscriptions.
Locate the etenantcare subscription.
Tap on the subscription, then select Cancel Subscription.
Confirm the cancellation.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the menu icon in the upper-left corner.
Select Subscriptions.
Find the etenantcare subscription.
Tap on the subscription and select Cancel Subscription.
Follow the prompts to confirm cancellation.
If you purchased through PayPal:
Log in to your PayPal account.
Go to the Settings icon (gear icon).
Select Payments and then Manage automatic payments.
Find etenantcare from the list of merchants.
Select the etenantcare subscription and click on Cancel.
Follow the prompts to confirm the cancellation.
How to Contact eTenantCare
If you need assistance, here's how you can get in touch with eTenantCare's support team.
Document Everything: Keep records of all communications and confirmations regarding your subscription.
Use Direct Language: Clearly state your intention to cancel without jargon—"I want to cancel my subscription immediately."
Contact During Off-Peak Hours: Try to reach customer service early in the morning or late in the evening for shorter wait times.
Look for Cancellation Options: Check their website for a dedicated cancellation form or process that might be quicker.
Escalate the Request: If the first representative is unhelpful, ask to speak to a supervisor directly.
Leverage Social Media: Post on their official social media channels explaining your situation; companies often respond faster to public complaints.
Be Polite but Firm: A cordial tone can go a long way in customer service interactions.
Timing Matters: Call just before billing cycles—companies may be more willing to assist to avoid a charge.
Convey Urgency: Express that you need to cancel due to personal or financial reasons to create a sense of urgency.
Ask for Confirmation: Request a confirmation email or letter once the cancellation is processed to avoid future billing.
Engage in Chat Support: If available, use chat support for a written record of your cancellation request.
Be Prepared for Retention Offers: Expect attempts to retain you; be firm in your decision if you genuinely wish to cancel.
Utilize Third-Party Services: Consider using third-party services that specialize in canceling subscriptions if available.
Why Do People Request Refunds from eTenantCare
Financial constraints leading to budget cuts.
Lack of usage resulting in perceived waste of money.
Unsatisfactory customer service experiences.
Prefer alternative services that better suit their needs.
Changes in property management decisions.
Increased fees without added value.
Technical issues with the platform.
Limited features compared to competitors.
Relocation to a different area.
Difficulty in cancellation process creating frustration.
eTenantCare Refund Script
Script
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Dear eTenantCare, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
eTenantCare Refund Policy
eTenantCare offers a flexible cancellation policy, allowing members to terminate their subscription at any time. To cancel, users must follow the designated process outlined on the website, ensuring that all billing is discontinued and no further charges are incurred.
The Easiest Way to Get a eTenantCare Refund
If you're frustrated trying to cancel your subscription, membership, or bill from eTenantCare—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Watch out for potential hurdles when trying to cancel your eTenantCare subscription, as they might employ tactics like requiring you to call customer service or navigate through complicated online forms. Be aware of any terms that may include early-cancellation fees or specific notice periods that could prevent you from immediate cancellation. Always check the fine print before signing up to ensure you're not locked into a lengthy commitment.
Financial constraints leading to budget cuts.
Lack of usage resulting in perceived waste of money.
Unsatisfactory customer service experiences.
Prefer alternative services that better suit their needs.
Changes in property management decisions.
Increased fees without added value.
Technical issues with the platform.
Limited features compared to competitors.
Relocation to a different area.
Difficulty in cancellation process creating frustration.
Account email address
Account password
Subscription type
Billing cycle information
Account number
Reason for cancellation
Contact information
Date of last payment
Billing address
Any promotional codes used
Readiness to respond to verification questions
Before cancelling your eTenantCare subscription, be aware that you will lose access to essential features like tenant screening reports, maintenance request management, and online rent collection tools, which could impact your property management efficiency. Additionally, consider any billing cycles or contract obligations, as cancelling early may result in fees or unused services. Remember to download any important documents or reports before the cancellation takes effect, as you will no longer have access to your account once it’s deactivated.
eTenantCare offers a flexible cancellation policy, allowing members to terminate their subscription at any time. To cancel, users must follow the designated process outlined on the website, ensuring that all billing is discontinued and no further charges are incurred.
To cancel your subscription with eTenantCare, you'll need to log in, which requires your password. If you can't remember your password, you can reset it using this link: [Reset Password](https://www.etenantcare.net/reset-password). Once you've access to your account, you'll be able to proceed with the cancellation process.
The cancellation process typically takes about 30 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your eTenantCare subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your eTenantCare account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel eTenantCare online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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