European Wax Center mainly offers waxing services like Brazilian waxing, brow waxing, body waxing, facial waxing, and more, plus eyebrow tinting and laser hair removal. They have Wax Pass subscription packages that let you pre-pay for multiple waxes and save up to 25% compared to paying each time. You can choose from options that allow waxing at one or any location, or even unlimited waxing for certain areas with a yearly pass. Payment plans are available if you buy in person, letting you pay in four monthly installments, which is why you might see billing from them.
Difficulty
12345
678910
Easy
Medium
Very Hard
The cancellation process requires calling customer service or canceling online via a specific URL, which is straightforward but involves a phone call or navigating to a cancellation page. The presence of a $25 cancellation fee and the necessity of account verification add some complexity but overall it is not very difficult or time-consuming.
Estimated Time
On average, it takes
5 minutes
00
00
minutes to cancel a European Wax Center subscription.
How to Cancel European Wax Center: Step by Step
If you purchased through Wax Pass:
- Log in to your European Wax Center account on waxcenter.com.
- Navigate to the "Membership" or "Wax Pass" section of your account.
- Select the option to cancel your Wax Pass.
- If canceling within 30 days, you will only be charged for the visits you have already used.
- If canceling after 30 days, be aware that a $25 cancellation fee will apply, and you will be charged for the full price of the visits you have already used.
- Upon cancellation, you will receive store credit for any remaining balance.
- Confirm the cancellation through the email confirmation sent to you.
If you purchased through another billing method:
- Contact your local European Wax Center location directly.
- Ask to speak with the manager or customer service representative regarding your subscription cancellation.
- Provide the necessary information related to your account and subscription.
- Inquire about the specific policies regarding cancellations related to your payment method used.
- Confirm cancellation and any potential fees associated.
- Request written confirmation of the cancellation via email.
Tips & Tricks for Canceling European Wax Center
- Cancel within 30 days to avoid non-refundable fees and get a refund minus used visits.
- Call customer service directly and ask to speak to a supervisor or manager to escalate your cancellation request.
- Use firm, clear language such as "I want to cancel my subscription immediately" and avoid vague terms to prevent misunderstandings.
- Document all communications including dates, times, names of representatives, and what was said to have proof if you need to escalate further.
- Be persistent and consistent in following up if the initial cancellation is denied or delayed.
- Timing appointments or cancellations around business hours and avoiding weekends may help in getting a quicker resolution.
- If denied refund, ask for store credit though this may not be useful, it is a commonly offered alternative after 30 days.
- Avoid signing up again or making new purchases if you are trying to exit the membership.
- If corporate and franchisee refuse refund, consider escalating publicly such as posting reviews or complaints on forums or social media to prompt resolution.
- Use exact membership info and clarify no unpaid installments remain to avoid ongoing charges.
European Wax Center Customer Service Info
If you need assistance, here's how you can get in touch with European Wax Center's support team.
Cancel European Wax Center Script
Script
Copy
Dear European Wax Center Team,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription effective immediately. Unfortunately, due to personal reasons, I am unable to continue with my membership at this time.
I appreciate the services I’ve received and thank you for your assistance in processing my request. Please confirm my cancellation at your earliest convenience.
Thank you.
Frequently Asked Questions
European Wax Center has a 30-day cancellation policy for their Wax Pass membership. If you cancel within 30 days, you are charged the full price for visits already used and refunded for the remaining balance. Canceling after 30 days incurs a $25 cancellation fee, and you receive store credit for unused visits; if on an installment plan, unpaid installments are not credited and a $25 fee applies.
To cancel your subscription at European Wax Center, you do need to log in to your account, which requires your password. This is because subscription management is done through your online account on their website. If you don't remember your password, you can reset it by using this link: https://waxcenter.com/account/login and clicking "Receive a secure login link via email." There does not appear to be an option for phone or unauthenticated chat cancellation without log-in credentials.
- Lack of availability of specific waxing services paid for, especially when a preferred waxer leaves and no replacement is hired for a long period.
- Refusal to honor refund policies after the initial 30-day cancellation window, with many customers denied refunds for unused sessions.
- Charges for unused sessions at full retail price despite prepaid packages and non-use due to time constraints or service unavailability.
- Poor customer service in addressing cancellation and refund requests, leading to frustration and unresolved issues.
- Inconvenience of traveling to distant locations when the local center does not offer the required service.
- Allergic reactions or medical issues leading to requests for refunds, often denied or only offered store credit.
- Unclear or poorly communicated cancellation and refund policies, leading to misunderstandings around fees and eligibility for refunds.
- Unexpected cancellation fees when customers try to cancel memberships after the initial period.
- Billing problems, including double charges or failed refunds despite company promises.
European Wax Center uses a 30-day cancellation policy for their Wax Pass subscriptions. If you cancel within 30 days, you'll be charged for all visits used, but any remaining balance is refundable. However, if you cancel after 30 days, there is a mandatory $25 cancellation fee and no cash refunds are given, only store credit. This policy can feel restrictive and may be a pain point if you want to cancel quickly or expect a full refund.
Before cancelling your European Wax Center Wax Pass®, note that there is a 30-day cancellation policy. If you cancel within 30 days, you will be charged full price for visits already used and refunded for any remaining balance. Cancelling after 30 days incurs a $25 cancellation fee, with credited store credit issued for the unused balance. If you have an installment plan, unpaid installments are not credited, and a cancellation fee applies. Additionally, you lose access to any remaining visits on your Wax Pass®, and transfers are restricted to yourself only—they cannot be transferred to another guest.
- Full name (first and last)
- Membership or pass number (if applicable)
- Email address associated with the account
- Phone number on file
- Location of your center (city and state)
- Reason for cancellation (optional, but may be requested)
- Type of request (select "Wax Pass Cancellation/Transfer" if online form)
- Cancellation request message (for online submission, a typed request)
- Payment for cancellation fee (if canceling after 30 days: $25 fee)
We've actually written a step by step guide on how to get a refund from European Wax Center. Check it out!
The Easiest Way to Cancel European Wax Center
If you’re frustrated trying to cancel your subscription, membership, or bill from European Wax Center—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to European Wax Center?
EUROPEAN WAX CENTER, EUROPEANWAXCNTR, EWAXCENTER, EWAXCNTR, EUROPEAN WAX CNTR, EWC CHARGE, EWC PAYMENT
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
