The Ultimate Step by Step Guide to Cancelling an European Wax Center Subscription or Membership (waxcenter.com)
By
Bella K.
|
Published
July 17, 2025
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Updated
July 1, 2025
European Wax Center mainly offers waxing services like Brazilian waxing, brow waxing, body waxing, facial waxing, and more, plus eyebrow tinting and laser hair removal. They have Wax Pass subscription packages that let you pre-pay for multiple waxes and save up to 25% compared to paying each time. You can choose from options that allow waxing at one or any location, or even unlimited waxing for certain areas with a yearly pass. Payment plans are available if you buy in person, letting you pay in four monthly installments, which is why you might see billing from them.
The cancellation process requires calling customer service or canceling online via a specific URL, which is straightforward but involves a phone call or navigating to a cancellation page. The presence of a $25 cancellation fee and the necessity of account verification add some complexity but overall it is not very difficult or time-consuming.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a European Wax Center subscription.
How to Cancel European Wax Center: Step by Step
If you purchased through Wax Pass:
Log in to your European Wax Center account on waxcenter.com.
Navigate to the "Membership" or "Wax Pass" section of your account.
Select the option to cancel your Wax Pass.
If canceling within 30 days, you will only be charged for the visits you have already used.
If canceling after 30 days, be aware that a $25 cancellation fee will apply, and you will be charged for the full price of the visits you have already used.
Upon cancellation, you will receive store credit for any remaining balance.
Confirm the cancellation through the email confirmation sent to you.
If you purchased through another billing method:
Contact your local European Wax Center location directly.
Ask to speak with the manager or customer service representative regarding your subscription cancellation.
Provide the necessary information related to your account and subscription.
Inquire about the specific policies regarding cancellations related to your payment method used.
Confirm cancellation and any potential fees associated.
Request written confirmation of the cancellation via email.
How to Contact European Wax Center
If you need assistance, here's how you can get in touch with European Wax Center's support team.
Tips and Tricks for Getting a European Wax Center Refund
Cancel within 30 days to avoid non-refundable fees and get a refund minus used visits.
Call customer service directly and ask to speak to a supervisor or manager to escalate your cancellation request.
Use firm, clear language such as "I want to cancel my subscription immediately" and avoid vague terms to prevent misunderstandings.
Document all communications including dates, times, names of representatives, and what was said to have proof if you need to escalate further.
Be persistent and consistent in following up if the initial cancellation is denied or delayed.
Timing appointments or cancellations around business hours and avoiding weekends may help in getting a quicker resolution.
If denied refund, ask for store credit though this may not be useful, it is a commonly offered alternative after 30 days.
Avoid signing up again or making new purchases if you are trying to exit the membership.
If corporate and franchisee refuse refund, consider escalating publicly such as posting reviews or complaints on forums or social media to prompt resolution.
Use exact membership info and clarify no unpaid installments remain to avoid ongoing charges.
Why Do People Request Refunds from European Wax Center
Lack of availability of specific waxing services paid for, especially when a preferred waxer leaves and no replacement is hired for a long period.
Refusal to honor refund policies after the initial 30-day cancellation window, with many customers denied refunds for unused sessions.
Charges for unused sessions at full retail price despite prepaid packages and non-use due to time constraints or service unavailability.
Poor customer service in addressing cancellation and refund requests, leading to frustration and unresolved issues.
Inconvenience of traveling to distant locations when the local center does not offer the required service.
Allergic reactions or medical issues leading to requests for refunds, often denied or only offered store credit.
Unclear or poorly communicated cancellation and refund policies, leading to misunderstandings around fees and eligibility for refunds.
Unexpected cancellation fees when customers try to cancel memberships after the initial period.
Billing problems, including double charges or failed refunds despite company promises.
European Wax Center Refund Script
Script
Copy
Dear European Wax Center, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
European Wax Center Refund Policy
European Wax Center has a 30-day cancellation policy for their Wax Pass membership. If you cancel within 30 days, you are charged the full price for visits already used and refunded for the remaining balance. Canceling after 30 days incurs a $25 cancellation fee, and you receive store credit for unused visits; if on an installment plan, unpaid installments are not credited and a $25 fee applies.
The Easiest Way to Get a European Wax Center Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from European Wax Center—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
European Wax Center uses a 30-day cancellation policy for their Wax Pass subscriptions. If you cancel within 30 days, you'll be charged for all visits used, but any remaining balance is refundable. However, if you cancel after 30 days, there is a mandatory $25 cancellation fee and no cash refunds are given, only store credit. This policy can feel restrictive and may be a pain point if you want to cancel quickly or expect a full refund.
Lack of availability of specific waxing services paid for, especially when a preferred waxer leaves and no replacement is hired for a long period.
Refusal to honor refund policies after the initial 30-day cancellation window, with many customers denied refunds for unused sessions.
Charges for unused sessions at full retail price despite prepaid packages and non-use due to time constraints or service unavailability.
Poor customer service in addressing cancellation and refund requests, leading to frustration and unresolved issues.
Inconvenience of traveling to distant locations when the local center does not offer the required service.
Allergic reactions or medical issues leading to requests for refunds, often denied or only offered store credit.
Unclear or poorly communicated cancellation and refund policies, leading to misunderstandings around fees and eligibility for refunds.
Unexpected cancellation fees when customers try to cancel memberships after the initial period.
Billing problems, including double charges or failed refunds despite company promises.
Full name (first and last)
Membership or pass number (if applicable)
Email address associated with the account
Phone number on file
Location of your center (city and state)
Reason for cancellation (optional, but may be requested)
Type of request (select "Wax Pass Cancellation/Transfer" if online form)
Cancellation request message (for online submission, a typed request)
Payment for cancellation fee (if canceling after 30 days: $25 fee)
Before cancelling your European Wax Center Wax Pass®, note that there is a 30-day cancellation policy. If you cancel within 30 days, you will be charged full price for visits already used and refunded for any remaining balance. Cancelling after 30 days incurs a $25 cancellation fee, with credited store credit issued for the unused balance. If you have an installment plan, unpaid installments are not credited, and a cancellation fee applies. Additionally, you lose access to any remaining visits on your Wax Pass®, and transfers are restricted to yourself only—they cannot be transferred to another guest.
European Wax Center has a 30-day cancellation policy for their Wax Pass membership. If you cancel within 30 days, you are charged the full price for visits already used and refunded for the remaining balance. Canceling after 30 days incurs a $25 cancellation fee, and you receive store credit for unused visits; if on an installment plan, unpaid installments are not credited and a $25 fee applies.
To cancel your subscription at European Wax Center, you do need to log in to your account, which requires your password. This is because subscription management is done through your online account on their website. If you don't remember your password, you can reset it by using this link: https://waxcenter.com/account/login and clicking "Receive a secure login link via email." There does not appear to be an option for phone or unauthenticated chat cancellation without log-in credentials.
We've actually written a step by step guide on how to get a refund from European Wax Center. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your European Wax Center subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your European Wax Center account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel European Wax Center online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
European Wax Center May Show Up On Your Statement As:
EUROPEAN WAX CENTER EUROPEANWAXCNTR EWAXCENTER EWAXCNTR EUROPEAN WAX CNTR EWC CHARGE EWC PAYMENT
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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