Everlywell offers at-home lab tests and health services that you can order directly from their website to check your health from home. They have a subscription program called Everlywell+ where you pay a monthly or annual fee to get credits that can be used for tests and other products. Aside from that, they also offer product subscriptions for vitamins, supplements, and more, which are billed automatically until you cancel. So, if you see a charge from Everlywell, it’s likely for your test orders or one of their subscription services.
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The cancellation requires emailing customer service, which is less convenient than an automated web cancellation. Additionally, the 12-month plan requires continuing payments until the term ends, making it more restrictive. Processing times depend on business hours and may take up to 2 days or more for acknowledgment and processing.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Everlywell subscription.
How to Cancel Everlywell: Step by Step
If you purchased through Everlywell.com:
- Email the Customer Care Team at contact@everlywell.com to request cancellation.
- Include the following information in your email:
- Your email address used for the subscription.
- Your order number (e.g., R123456789).
- Kit ID(s) that you have received.
- For Monthly Plans: Ensure you request cancellation at least 2 business days before your next billing date.
- For Yearly Plans: You must continue paying until the end of the term but can cancel via email after the term ends.
- After cancellation, note that any unused credits will become unavailable after your next payment date for monthly subscriptions or after 30 days for yearly subscriptions.
- Make sure you have received the minimum number of kits required by your plan before cancellation:
- Monthly: 3 kits
- Quarterly: 2 kits
- Bi-Annual: 2 kits
If you need assistance, here's how you can get in touch with Everlywell's support team.
Tips and Tricks for Getting a Everlywell Refund
- Firmly and repeatedly state: "I want to cancel my subscription" at every opportunity during calls.
- Do not engage with sales pitches: Respond with "I’m not interested in any offers, just cancel the subscription."
- Be persistent with communication: Multiple calls or emails might be necessary; set aside time to deal with holds and delays.
- If calling, prepare for resistance: They may try to keep you subscribed. Stay firm and do not waver.
- Use unmarked or urgent mail: Some users reported this tactic helped escalate their cancellation request.
- Legal leverage: Use a VPN to simulate a California IP address and invoke California law requiring an easy cancellation method if applicable.
- Escalate your tone if needed: Start politely but don’t hesitate to be more direct or assertive if delays continue.
- Cancel immediately after subscribing: This can prevent future billing if you change your mind early.
- Check if cancellation must be done via desktop site: Some users found they could only cancel subscriptions on a desktop web browser, not mobile.
- Request confirmation of cancellation: Always ask for a confirmation email or number to avoid surprise charges.
- Try to get a refund if charged after cancellation attempt: Explain you tried to cancel but were unable to initially.
- Avoid polite small talk with customer reps: Being direct and repetitive is more effective.
- Avoid delays by giving 48 hours’ notice before next billing cycle: Using the known policy window for notification.
Why Do People Request Refunds from Everlywell
- Unauthorized charges or subscriptions never ordered.
- Unclear subscription policies and billing procedures causing unexpected charges.
- Regulatory changes leading to medication unavailability and program cancellations without refunds.
- Poor customer service, including difficulty in canceling subscriptions and obtaining refunds.
- Inaccurate or unreliable test results leading to dissatisfaction.
- Delays in receiving test results or resending test kits causing frustration.
- Deceptive billing practices with charges continuing after cancellation.
- Failure to process refunds despite cancellations or service non-delivery.
- Issues with overseas customer care impacting appointments and medication supply.
- Problems accessing order history, results, or tracking shipments.
Everlywell Refund Script
Script
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Dear Everlywell, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Everlywell Refund Policy
Everlywell's subscription cancellation policy allows you to cancel your subscription at any time with 48 hours notice, provided you have received the minimum number of test kits required by your subscription plan (3 for monthly, 2 for quarterly or bi-annual). Test kits ordered through subscriptions are non-refundable and non-returnable, as the policy is intended to encourage long-term use and prevent misuse of discount pricing.
The Easiest Way to Get a Everlywell Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Everlywell—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
OPENLOOPBYEVERLY EVERLYWELL.COM EVERLYWELL
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