The Ultimate Step by Step Guide to Cancelling an Excess Telecom Subscription or Membership (excesstelecom.com)
By
Bella K.
|
Published
August 11, 2025
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Updated
August 12, 2025
Excess Telecom is a phone service provider that helps people stay connected with affordable plans for talk, text, and data. They offer subscription services that keep you on a monthly plan, so you don’t have to worry about running out of service. If you see a bill from them, it’s likely for your phone plan or other related services. They aim to make communication simple and budget-friendly for everyone.
Cancelling a subscription with Excess Telecom can involve navigating through customer service processes that may include hold times and additional verification. This complexity can make the cancellation feel more challenging for consumers.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Excess Telecom subscription.
How to Cancel Excess Telecom: Step by Step
If you purchased through ExcessTelecom.com:
Visit the Excess Telecom website at excesstelecom.com.
Log in to your account using your email and password.
Navigate to the Account Settings or My Account section.
Select Billing or Subscriptions.
Find the subscription you wish to cancel and click on Manage Subscription.
Select Cancel Subscription.
Follow the prompts to confirm your cancellation.
You will receive a confirmation email regarding your cancellation.
If you purchased through PayPal:
Log in to your PayPal account.
Click on Settings (gear icon).
Select Payments from the menu.
Click on Manage Automatic Payments.
Locate the Excess Telecom payment and select it.
Click Cancel to stop future payments.
Check for a confirmation message and email for verification.
If you purchased through Apple App Store:
Open the Settings app on your iPhone or iPad.
Tap on your name at the top of the screen.
Select Subscriptions.
Find the Excess Telecom subscription in the list.
Tap on it and select Cancel Subscription.
Confirm your cancellation.
You will receive an email confirming the cancellation.
If you purchased through Google Play:
Open the Google Play Store app on your Android device.
Tap on the menu icon (three horizontal lines) in the top left corner.
Select Subscriptions.
Find your Excess Telecom subscription.
Tap Cancel Subscription.
Follow the prompts to confirm your cancellation.
You will receive an email confirming the cancellation.
How to Contact Excess Telecom
If you need assistance, here's how you can get in touch with Excess Telecom's support team.
Tips and Tricks for Getting a Excess Telecom Refund
Call during off-peak hours such as early mornings or late evenings to avoid long wait times.
Be prepared with documentation like account numbers, previous communication, and any promotional offers.
Remain calm and polite throughout the call, even if the representative is unhelpful.
Ask for a supervisor if the initial representative cannot assist; often, they have more authority to cancel.
Use specific language like "I want to cancel my subscription today" rather than vague terms.
Request confirmation via email or text of your cancellation to protect yourself from future charges.
Check for hidden fees that might apply if you cancel before a certain time period.
Utilize social media to contact customer service; sometimes, public inquiries get faster responses.
Look for cancellation offers that might be available if you threaten to leave.
Time your cancellation right before the next billing cycle to avoid additional fees.
Document everything during the process, including names, dates, and times of calls.
Use the phrase "I was told by a friend/online” to leverage social proof about how to cancel easily.
Why Do People Request Refunds from Excess Telecom
High monthly costs that exceed budget constraints.
Poor customer service experiences that lead to frustration.
Lack of coverage in their area, resulting in dropped calls.
Unclear billing practices that cause confusion.
Better deals offered by competitors.
Frequent service interruptions that disrupt daily use.
Technological issues with devices or services.
Change in personal circumstances, such as moving or financial changes.
Desired features not available in current plan.
Cancellation of bundled services that are no longer needed.
Excess Telecom Refund Script
Script
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Dear Excess Telecom, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Excess Telecom Refund Policy
Excess Telecom allows members to cancel their subscription at any time without incurring cancellation fees. However, any outstanding balance needs to be settled before the cancellation is processed, and members are encouraged to review their account for specific terms related to their plan.
The Easiest Way to Get a Excess Telecom Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Excess Telecom—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious, as Excess Telecom may employ tactics like requiring a notice period or imposing early termination fees, which can make cancellation more difficult and costly than expected. Always check the fine print in terms of service for any lock-in contracts or fees that could trap you if you decide to cancel your subscription.
High monthly costs that exceed budget constraints.
Poor customer service experiences that lead to frustration.
Lack of coverage in their area, resulting in dropped calls.
Unclear billing practices that cause confusion.
Better deals offered by competitors.
Frequent service interruptions that disrupt daily use.
Technological issues with devices or services.
Change in personal circumstances, such as moving or financial changes.
Desired features not available in current plan.
Cancellation of bundled services that are no longer needed.
Account Number
Name on the Account
Email Address
Phone Number
Billing Address
Subscription Type
Last Payment Date
Payment Method
Reason for Cancellation
Confirmation of Cancellation Request
Before cancelling your Excess Telecom subscription, be aware that you will lose access to all premium features and exclusive content, including advanced calling options and unlimited data plans. Additionally, check if there are any cancellation fees or required notice periods to avoid unexpected charges. It’s also wise to back up any important contacts or settings tied to your account, as these may be lost upon cancellation. Lastly, consider if there's a possibility of downgrading your plan instead of cancelling, which might retain some benefits without the full cost.
Excess Telecom allows members to cancel their subscription at any time without incurring cancellation fees. However, any outstanding balance needs to be settled before the cancellation is processed, and members are encouraged to review their account for specific terms related to their plan.
To cancel your subscription with Excess Telecom, you will need your account password. If you’ve forgotten your password, you can easily reset it by visiting [this link](https://excesstelecom.com/resetpassword). If you prefer, you can also reach out to their customer support for assistance.
The cancellation process typically takes about 30 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Excess Telecom subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Excess Telecom account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Excess Telecom online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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