The Ultimate Step by Step Guide to Cancelling an Extend Pets Subscription or Membership (extendpets.com)
By
Bella K.
|
Published
August 11, 2025
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Updated
August 12, 2025
Extend Pets offers an easy way for pet owners to get the supplies and services their furry friends need, with a focus on subscription services. They help you save time and money by delivering pet food, toys, and other essentials right to your door on a regular basis. If you're seeing a bill from them, itās likely for one of their convenient subscriptions that ensures your pet never runs low on their favorite things!
The cancellation process requires navigating through their website and may involve multiple steps, which could confuse some users. However, clear instructions are generally provided, making it manageable for most.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Extend Pets subscription.
How to Cancel Extend Pets: Step by Step
If you purchased through Credit Card:
Log in to your account on extendpets.com.
Navigate to the Account Settings section.
Click on Manage Subscriptions.
Locate the subscription you wish to cancel.
Click on Cancel Subscription.
Follow any on-screen prompts to confirm the cancellation.
You will receive a confirmation email regarding your subscription cancellation.
If you purchased through PayPal:
Log in to your PayPal account.
Click on Settings (gear icon) at the top right corner.
Select Payments from the menu.
Click on Manage automatic payments.
Find and select Extend Pets from the list.
Click on Cancel to terminate the subscription.
Confirm the cancellation when prompted.
If you purchased through Apple (App Store):
Open the Settings app on your iPhone or iPad.
Tap on your name at the top.
Select Subscriptions.
Find Extend Pets in your active subscriptions.
Tap on it and select Cancel Subscription.
Confirm your cancellation when prompted.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu (three lines) on the top left.
Select Subscriptions.
Find Extend Pets in your subscriptions list.
Tap on it and then select Cancel Subscription.
Confirm your cancellation when prompted.
If you purchased through Amazon:
Log in to your Amazon account.
Go to Accounts & Lists and select Your Account.
Click on Memberships & Subscriptions.
Find Extend Pets in your subscriptions.
Click on Cancel Subscription.
Confirm your cancellation when prompted.
How to Contact Extend Pets
If you need assistance, here's how you can get in touch with Extend Pets's support team.
Document Everything: Keep records of all communications, including dates and names of representatives.
Use Specific Language: Clearly state you want to cancel and use phrases like āI no longer wish to be billed.ā
Contact During Off-Peak Hours: Try calling or chatting early in the morning or late at night when representatives might be less busy.
Start with Live Chat: If available, use the live chat feature for quicker responses.
Be Polite but Firm: Maintaining a calm and respectful tone can often lead to better outcomes.
Ask for a Supervisor: If the first representative canāt help, politely ask to speak to a manager.
Use a Delay Tactic: If you encounter resistance, say you will escalate or file a complaint unless they help you cancel promptly.
Call Back if Needed: If you don't succeed on the first call, try again later; different representatives may have different levels of authority.
Request Confirmation: After cancellation, ask for a confirmation email or message to ensure there are no future charges.
Monitor Your Bank Statement: Keep an eye on your account for any unexpected charges after cancellation.
Why Do People Request Refunds from Extend Pets
Financial constraints and budget cuts.
Declining interest in pet-related services.
Poor customer service experiences.
Increased costs of memberships.
Relocation to an area not serviced.
Changes in pet ownership, such as rehoming or loss of a pet.
Lack of usage or benefit from the service.
Competing services offering better value.
Difficulty in cancelling due to complicated processes.
Changes in personal circumstances affecting pet care.
Extend Pets Refund Script
Script
Copy
Dear Extend Pets, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Extend Pets Refund Policy
Extend Pets allows members to cancel their subscription at any time through their online account. Cancellations will take effect at the end of the current billing cycle, ensuring that members can continue to access their benefits until that period concludes.
The Easiest Way to Get a Extend Pets Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Extend Petsāor if you didn't even realize you were being chargedāChargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
When considering cancellation with Extend Pets, be wary of potential hurdles such as unclear cancellation processes or hidden terms in the fine print that require advance notice. Look out for auto-renewals that lock you in for an extended period, and check if there are any early-cancellation fees that might impact your decision. Always read the cancellation policy thoroughly to avoid unexpected charges.
Financial constraints and budget cuts.
Declining interest in pet-related services.
Poor customer service experiences.
Increased costs of memberships.
Relocation to an area not serviced.
Changes in pet ownership, such as rehoming or loss of a pet.
Lack of usage or benefit from the service.
Competing services offering better value.
Difficulty in cancelling due to complicated processes.
Changes in personal circumstances affecting pet care.
Account Email Address
Subscription ID or Membership Number
Full Name
Billing Address
Last Payment Date
Reason for Cancellation
Payment Method Details (e.g., credit card type and last four digits)
Customer Support Contact Information (phone number or chat)
Terms of Service or Cancellation Policy Reference
Before cancelling your Extend Pets subscription, keep in mind that you will lose access to valuable features such as personalized pet insurance plans, 24/7 vet consultations, and exclusive discounts on pet products. Additionally, any unused benefits or claims related to your current plan may be forfeited. Review your billing cycle and cancellation policy, as some memberships may have non-refundable fees or require advance notice to avoid being charged for the next cycle.
Extend Pets allows members to cancel their subscription at any time through their online account. Cancellations will take effect at the end of the current billing cycle, ensuring that members can continue to access their benefits until that period concludes.
To cancel your subscription with Extend Pets, you will need to log into your account, which requires your password. If you've forgotten your password, you can easily reset it by following this link: [Reset Password](https://extendpets.com/reset). If you have any questions or need further assistance, don't hesitate to reach out to their support team!
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Extend Pets subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Extend Pets account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Extend Pets online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargebackās team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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Ā¹ Total savings is calculated based on internal annualized estimates of
savings for customers. Ā² Average requests times may vary depending on volume of requests
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