FIIT offers two main subscription plans to access their workout classes and training programs: an UNLIMITED plan and an ESSENTIAL plan. The UNLIMITED subscription costs around £19.99 per month or £119.99 per year, and includes unlimited access to over 2000 classes, group workouts, and perks like health magazine subscriptions and nutrition app access. The ESSENTIAL plan is a bit cheaper at £7.99 monthly or £79.99 annually. Both plans start with a free trial and will automatically renew unless you cancel, so if you see a charge from FIIT, it’s likely a subscription fee for one of these plans.
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Cancellation can be done easily via the Fiit mobile app or the respective platform's subscription management (Apple, Google, Amazon). The process is straightforward but requires users to cancel ahead of the renewal time (24 to 72 hours) and might be slightly more complex if subscriptions are linked to third-party memberships like The Gym Group.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a FIIT membership subscription.
How to Cancel FIIT membership: Step by Step
If you purchased through the Fiit website:
- Login to the Fiit app on your mobile device.
- Go to the Profile tab and tap the settings cog in the top right corner.
- Select 'Membership' and click 'Manage/Manage Membership'.
- You can now cancel or amend your subscription.
- It's recommended to cancel at least 72 hours before your renewal date to avoid unwanted payments.
If you purchased through the App Store:
- Open the Settings app on your device.
- Tap iTunes and App Store.
- Tap on your Apple ID and then View Apple ID.
- Enter your Apple ID password or use fingerprint ID.
- Tap 'Subscriptions', then tap Fiit to cancel.
If you purchased through Google Play:
- Open the Google Play Store app.
- Click on your Profile.
- Select 'Payments and Subscriptions'.
- Select 'Subscriptions' and tap 'Cancel'.
If you purchased through Amazon Billing:
- Check your payment via Amazon Billing for cancellation details.
If you purchased through The Gym Group:
- If you received a free Fiit subscription through LiveIT TGG membership, link accounts as needed.
- Cancel existing subscription payments using the steps provided above.
- To cancel your LiveIT TGG membership, use their member area.
If you need assistance, here's how you can get in touch with FIIT membership's support team.
Tips and Tricks for Getting a FIIT membership Refund
- Claim confusion or misunderstanding about the cancellation process to buy time or get waived from signing strict paperwork.
- Use the excuse that you have moved to a remote or small town and can’t attend in person if required to visit physically to cancel.
- Insist on written cancellation requests rather than verbal to force the company to acknowledge cancellations formally.
- Call at least 72 hours before renewal date to avoid unwelcome automatic charges; be on time with your cancellation attempts.
- Document all communications and keep copies of emails or written notices sent; this helps if escalation to bank or disputes is needed.
- If charges continue after cancellation, escalate by contacting your bank about fraudulent charges or setting stop payments on your card.
- Be persistent with follow-ups via multiple channels: phone, email, and helpdesk forms.
- Avoid emotional or confrontational language; stay firm, polite, and use clear language such as “I am formally requesting cancellation of my membership effective immediately.”
- Look out for and use any specific cancellation clauses in your contract such as notice periods or fees and use them to your advantage.
- Freeze the membership temporarily if cancelling outright is complicated or disallowed—then try cancelling once frozen.
Why Do People Request Refunds from FIIT membership
- Too Expensive (Financial Reasons)
- Location (Not convenient or relocating)
- Difficulty (The workouts were too difficult)
- Injury (I am injured)
- Lack of Attendance
- Maternity (I am having a baby)
FIIT membership Refund Script
Script
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Dear FIIT membership, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
FIIT membership Refund Policy
FIIT membership subscriptions can be canceled via the Fiit app on iOS or Android by navigating to Profile > Settings > Membership > Manage Membership. It is recommended to cancel at least 72 hours before the renewal date to avoid unwanted charges, as no refunds are issued after payment. After cancellation, access continues until the end of the current subscription period. Alternative cancellation methods apply if subscribed via the App Store, Google Play, Amazon Billing, or The Gym Group. Contact support at support@fiit.tv for assistance.
The Easiest Way to Get a FIIT membership Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from FIIT membership—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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