Fingerprint.com offers a service that helps identify web and mobile devices by analyzing signals from those devices to detect things like fraud or suspicious activity. They have a subscription model where you get a certain number of API calls per month, and if you go over, you pay a small fee for extra calls. They provide a free plan with limited usage, a Pro Plus plan starting at $99/month, and custom Enterprise plans. So, if you're seeing a charge from them, it's likely because of the subscription you chose or extra device identification requests your app or service made.
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The cancellation process is straightforward, requiring only a few clicks via the user's Dashboard on the Overview page to cancel the subscription, making it an easy process for most users.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Fingerprint subscription.
How to Cancel Fingerprint: Step by Step
If you purchased through Fingerprint:
- Log in to your Fingerprint account on the website.
- Navigate to your Dashboard.
- On the Overview page, locate the section titled Application.
- Click the gear icon next to the Application section.
- Select Cancel from the options provided.
- Your subscription will be canceled at the start of your next billing cycle.
If you need assistance, here's how you can get in touch with Fingerprint's support team.
Email
The email is not available.
Tips and Tricks for Getting a Fingerprint Refund
- Contact customer support multiple times with different representatives if necessary to escalate the cancellation request.
- Use clear, firm language such as "Please cancel my subscription immediately" and "Confirm cancellation in writing" to avoid misunderstandings.
- Document every interaction by saving emails, chat transcripts, and noting call times and agent names.
- Attempt cancellation close to billing cycle end to avoid being charged for the next cycle.
- Try cancelling through multiple channels like app dashboard, website, phone, and email if one does not work.
- Request confirmation emails as proof of cancellation for dispute purposes if the subscription is still charged.
- Leverage social media mentions or publicly post about your issue to get faster response and resolution.
- Use simple biometric or account security resets if applicable, as some users mention disabling biometrics to prevent automatic renewals or access.
- Read and quote any ambiguous policy statements to push for cancellation especially if terms are unclear or unfair.
- Be persistent and patient as some forum users report cancellations taking several attempts or days to finalize.
Why Do People Request Refunds from Fingerprint
- Not using the service enough or at all
- Subscription cost too expensive
- Unaware that they were signing up for a subscription
- Paying for something no longer needed or wanted
- Change of interests
- Redundancy with other services
- Frustration with subscription management or cancellation process
Fingerprint Refund Script
Script
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Dear Fingerprint, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Fingerprint Refund Policy
Fingerprint's subscription cancellation policy allows users to cancel their subscription via the Dashboard by selecting 'Cancel' under the Application section. The cancellation will take effect at the start of the next billing cycle, so users will retain access until the current period ends.
The Easiest Way to Get a Fingerprint Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Fingerprint—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Fingerprint.com charge statement descriptors data is not publicly available or clearly listed online and repeated searches on relevant and official sources did not provide specific descriptor examples. Typical merchant descriptors for Fingerprint.com charges could vary often including the business name or an abbreviation. For exact and varied descriptors contacting Fingerprint.com support directly may be necessary.
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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