FirstSolution (First Call Computer Solutions) offers managed IT services that include help desk support, system administration, security monitoring, project services, and more. They provide a range of protective tools like antivirus, firewall, backup, and phishing protection as part of their service. Billing for their managed IT services usually ranges from $20 to $150 per user per month depending on the services and tools included. Customers might see charges for fixed monthly fees for help desk support or specialized services depending on the chosen plan.
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The cancellation process requires multiple steps including logging in, navigating to the subscription management, canceling each product individually, and confirming the cancellation with feedback. Users also must finalize cancellation 24 hours before the next order to avoid being charged, which adds complexity but is clear and supported by customer service.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a firstsolution subscription.
How to Cancel firstsolution: Step by Step
If you purchased through Credit Card:
- Log in to your FirstSolution account on their website.
- Navigate to the Account Settings section.
- Select Subscriptions from the menu.
- Find the subscription you wish to cancel.
- Click on the Cancel Subscription button.
- Follow the prompts to confirm the cancellation.
- You will receive a confirmation email regarding the cancellation.
If you purchased through PayPal:
- Log in to your PayPal account.
- Go to Settings (gear icon).
- Select Payments.
- Click on Manage Automatic Payments.
- Find FirstSolution in the list of merchants.
- Select the subscription and click on Cancel.
- Confirm the cancellation in the pop-up window.
If you purchased through Mobile App (Android/iOS):
- Open the FirstSolution app on your mobile device.
- Log in to your account.
- Tap on the Menu icon.
- Select Account settings.
- Choose Manage Subscriptions.
- Find the subscription you want to cancel.
- Tap on Cancel Subscription and follow the confirmation prompts.
If you need assistance, here's how you can get in touch with firstsolution's support team.
Tips and Tricks for Getting a firstsolution Refund
- Be persistent and firm: Clearly state multiple times that you want to cancel with phrases like "NO I WANT TO CANCEL" to avoid confusion or pushback.
- Navigate through all account settings menus: Sometimes cancellations require going through several layers in your account settings on the website or app.
- Use live chat or call support: Engage with a human representative if automated systems or chatbots try to keep you subscribed by offering deals or delays.
- Ignore offers to pause or downgrade: If you're sure about cancelling, reject special offers like discounts or membership pauses as they are tactics to retain customers.
- Create reminders for cancellation timing: Many users use calendar or phone reminders to cancel just before the next billing cycle to avoid unexpected charges.
- Keep records: Save screenshots or emails confirming your cancellation requests and any responses from the company.
- Escalate if needed: If cancellations are not processed, escalate to supervisors or use social media to get attention on your issue.
- Consider blocking payment methods: As a last resort, some users cancel payments through their bank or payment service when the company makes cancellations difficult.
- Be aware of billing cycles: Cancel right before renewal dates to avoid paying for the next period.
- Start cancellation early: Don’t wait until the last minute since some services take time to process the request.
- Expect delays: Companies often delay cancellations, so follow up until you receive confirmation.
Why Do People Request Refunds from firstsolution
- Difficulty cancelling subscriptions: Customers report challenges in successfully cancelling their memberships, including unresponsive customer support.
- Unauthorized charges: Users complain about unexpected or recurring charges appearing without clear consent.
- Subscription traps: Some customers feel misled by subscription tactics that make it hard to opt-out.
- Lack of refund: Though customers seek refunds for unused services, the company often refuses to offer them.
- Poor customer support: Delays or no responses when trying to resolve billing or cancellation issues.
- Confusing or unclear billing practices: Customers are frustrated by lack of transparency on charges and terms.
- Auto-renewal issues: Problems related to automatic subscription renewals without explicit permission or clear reminders.
- Feeling scammed or misled: Overall dissatisfaction where customers perceive the service as a scam due to aggressive billing and cancellation hurdles.
firstsolution Refund Script
Script
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Dear firstsolution, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
firstsolution Refund Policy
First Solution Financial Services (FSFS) allows cancellation of their Auto Draft subscription by providing a written notice at least 15 days before the desired termination date and no less than three business days before the next scheduled debit date. There are no prepayment penalties for paying off the balance early, but failure to make timely payments or NSF fees may lead to cancellation or additional charges. FSFS may also cancel the agreement if a payment is dishonored or rejected.
The Easiest Way to Get a firstsolution Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from firstsolution—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
First Solution FirstSolution First Solution Financial FirstSol FSFS FS Financial First Solution Service FirstSol Payment First Solution Charges
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