FluentU is a language learning platform that helps you learn a new language through real-world videos, like movie trailers and music videos. They offer a subscription service that gives you access to interactive captions, quizzes, and flashcards to make learning fun and effective. If you see a charge from them, it’s likely for your monthly or yearly membership that lets you enjoy all these helpful tools!
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Cancelling a subscription to FluentU is relatively straightforward, but it requires navigating through account settings, which can be confusing for some users. Additionally, there may be multiple steps involved that can add to the perceived difficulty.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a FluentU subscription.
How to Cancel FluentU: Step by Step
If you purchased through FluentU.com:
- Go to the FluentU website and log into your account.
- Navigate to the Account Settings page by clicking on your profile icon.
- Select Subscription from the menu options.
- Scroll down to the Cancellation section.
- Click on the "Cancel Subscription" button.
- Follow the prompts to confirm your cancellation.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap on your name at the top to open your Apple ID settings.
- Select Subscriptions.
- Find and select FluentU from the list of subscriptions.
- Tap on Cancel Subscription at the bottom of the screen.
- Confirm your cancellation when prompted.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device.
- Tap the Menu icon (three horizontal lines) in the top left corner.
- Select Subscriptions.
- Find and tap on FluentU.
- Tap on Cancel Subscription.
- Follow the prompts to confirm your cancellation.
If you purchased through PayPal:
- Log into your PayPal account.
- Click on the Settings icon (gear icon) in the top right corner.
- Select Payments from the menu.
- Click on Manage pre-approved payments.
- Find FluentU in the list and click on it.
- Click on Cancel to stop the subscription.
If you need assistance, here's how you can get in touch with FluentU's support team.
Phone
The phone is not available.
Tips and Tricks for Getting a FluentU Refund
- Be polite but firm in your communication; users report that a calm demeanor helps.
- Contact customer service via live chat; some users found quicker resolutions this way than through email.
- Use specific language like "cancel my subscription" rather than vague phrases.
- Request to speak to a supervisor if the initial representative is unhelpful.
- Timing matters: call right before billing dates to catch representatives in a more flexible mood.
- Ask about incentives for staying; some users found they were offered discounts instead of a cancellation.
- Document all interactions; take notes on names, dates, and details just in case issues arise.
- If online cancellation is difficult, consider disputing the charge with your bank as a last resort.
- Check for a confirmation email of cancellation and keep it for your records.
- Consider using a temporary email for signup to simplify future cancellations.
Why Do People Request Refunds from FluentU
- High cost compared to alternatives
- Lack of usage due to time constraints
- Content not relevant to learning goals
- Difficulty in understanding the platform
- Technical issues with the website or app
- Insufficient progress in language learning
- Preference for traditional methods over online platforms
- Subscription fatigue from multiple services
- Limited language offerings for specific interests
- Negative customer support experience
FluentU Refund Script
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Dear FluentU, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
FluentU Refund Policy
FluentU offers a subscription-based service that can be canceled at any time through your account settings. Upon cancellation, you will continue to have access to your membership until the end of the current billing period, and no further charges will be applied. Refunds for partially used months are not provided.
The Easiest Way to Get a FluentU Refund
If you're frustrated trying to cancel your subscription, membership, or bill from FluentU—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Start reclaiming your money today with Chargeback
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