FrappeCloud offers shared and private cloud hosting services where users can create and manage their own sites, with easy installation, backups, and automated upgrades. They charge based on subscription plans that vary in price depending on resources like CPU time, storage, and database size, and you pay monthly either through a card or prepaid wallet credits. You’re billed only for the days your site is active, making it flexible and cost-effective, and plans can be upgraded or downgraded anytime without downtime for site changes. This makes it a simple way for people or small teams to host their applications without worrying about complex server management.
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The cancellation process involves a few straightforward steps: logging into the dashboard, dropping all active sites/servers, navigating to settings, and confirming the account disable action. No complex interactions or customer support are required, making it relatively easy for a consumer to cancel their subscription on FrappeCloud.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a frappecloud subscription.
How to Cancel frappecloud: Step by Step
If you purchased through Frappe Cloud:
- Login to your dashboard.
- Drop all the sites and servers that you have active.
- Click on Settings in the top bar.
- Under the Team Actions section, click on the Disable button against Disable Account.
- After you confirm, your account will be disabled.
- Your sites will be suspended.
- You won’t be able to create new sites.
- Your billing will be paused.
If you want to delete your account:
- Login to your dashboard.
- Click on Settings in the top bar.
- Under the Team Actions section, click on the Delete button against Delete Account.
- After you confirm, an account deletion request will be sent to the owner of the account.
- They need to confirm the request and after that, account deletion will start.
If you need assistance, here's how you can get in touch with frappecloud's support team.
Tips and Tricks for Getting a frappecloud Refund
- Contact support early and keep a detailed paper trail of all communications—emails, chat logs, and timestamps to hold them accountable.
- Use clear, firm language stating you want to cancel immediately and expect confirmation with no further charges.
- Request escalation to a manager or billing department if the first-level support resists cancellation.
- Time your cancellation request near the end of the billing cycle to avoid paying for the next period.
- Mention potential disputes with your bank or credit card company if unauthorized charges continue.
- Drop all active sites and services linked to the subscription before requesting cancellation, to eliminate technical blockers.
- Disable auto-renewal manually if possible before cancelling to prevent further billing.
- Use the customer dashboard's cancellation features in combination with direct support contact to ensure the process completes.
- Be persistent and patient but document every step so you can escalate effectively.
- Look out for any pro-rata invoices generated upon cancellation and clarify if you do not owe those charges.
- Share your cancellation intention publicly on forums as a last resort to prompt faster response from the support team.
Why Do People Request Refunds from frappecloud
- Product no longer fits their needs
- Unmet value from the product or service
- Finding cheaper competitors
- Competitors offering better services or products
- Poor customer experience, such as slow customer service responses
- Too much focus on acquiring new customers rather than retaining existing ones
- Customers cutting down on spending making the subscription low priority
- Unaddressed product bugs or issues
- Checkout or payment failures
frappecloud Refund Script
Script
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Dear frappecloud, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
frappecloud Refund Policy
FrappeCloud's cancellation policy requires users to drop all active sites and pay any unpaid invoices before disabling their account through the dashboard. Once disabled, sites are suspended, new site creation is blocked, and billing is paused. FrappeCloud does not take responsibility for refunds if these steps are not properly followed.
The Easiest Way to Get a frappecloud Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from frappecloud—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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