The Ultimate Step by Step Guide to Cancelling a FREE NOW Subscription or Membership (free-now.com)
By
Bella K.
|
Published
August 10, 2025
|
Updated
August 11, 2025
FREE NOW is a ride-hailing app that lets you easily book taxis and private cars for your trips. They offer various options, like taxi rides and ride-sharing, making it simple to get around town. If you signed up for a subscription, you might see regular charges for benefits like discounted rides or priority bookings. It's all about making your travel experience smoother and more convenient!
Cancelling a subscription with FREE NOW is straightforward, often requiring just a few clicks within the app. However, the process can vary slightly depending on user familiarity with the platform.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a FREE NOW subscription.
How to Cancel FREE NOW: Step by Step
If you purchased through free-now.com:
Log into your account on free-now.com.
Go to your Account settings.
Select Subscriptions from the menu.
Locate the subscription you wish to cancel.
Click on Manage next to the subscription.
Choose Cancel Subscription.
Follow the prompts to confirm the cancellation.
If you purchased through the FREE NOW mobile app:
Open the FREE NOW app on your device.
Tap on the Profile icon.
Select Subscriptions.
Find the subscription you want to cancel.
Tap on Manage.
Choose Cancel Subscription.
Confirm the cancellation by following the on-screen instructions.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu icon (three horizontal lines).
Select Subscriptions.
Find the FREE NOW subscription.
Tap on it and select Cancel Subscription.
Follow the prompts to confirm cancellation.
If you purchased through Apple iTunes:
Open the Settings app on your iOS device.
Tap your name at the top.
Select Subscriptions.
Locate the FREE NOW subscription.
Tap on it and choose Cancel Subscription.
Confirm the cancellation by following the prompts.
How to Contact FREE NOW
If you need assistance, here's how you can get in touch with FREE NOW's support team.
Document Everything: Keep a record of all communications you have regarding cancellation, including dates and times.
Use the App: If you’re able to use the app interface for cancellation, follow through there instead of calling.
Speak to Customer Service: If you call, be polite but firm. Calmly explain that you wish to cancel due to specific reasons.
Timing Matters: Call during off-peak hours (mid-mornings or early afternoons) to avoid long wait times and to increase the chance of getting a knowledgeable agent.
Ask for a Supervisor: If the first representative is unhelpful, ask to escalate the issue to a supervisor.
Be Persistent: Don't accept a vague 'we'll process your request' response; insist on confirmation of cancellation.
Use Email: If the phone doesn't work, email them. State clearly that this is a cancellation request.
Reference Competitors: Mention that you are considering switching to their competitors if they are unwilling to accommodate your request.
Check for Fees: Be cautious of any potential fees associated with cancellation; ask if there are none.
Social Media: If you're not getting anywhere, consider reaching out via their social media for a quicker response.
Cancellation Window: Try to cancel just before the billing cycle to avoid being charged for the next month.
Follow Up: After initiating cancellation, follow up in a few days to confirm it’s been processed.
Why Do People Request Refunds from FREE NOW
High fees and charges for rides.
Poor customer service experiences.
Infrequent usage of the service.
Better offers from competing ride-sharing services.
App performance issues or bugs.
Changes in personal circumstances such as relocation.
Safety concerns regarding drivers or vehicles.
Subscription mismanagement or confusion about billing.
Limited availability in certain areas.
Preference for alternative transportation options.
Frustration with ride cancellations or delays.
Lack of promotional offers or discounts.
Changes in usage habits due to lifestyle shifts.
FREE NOW Refund Script
Script
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Dear FREE NOW, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
FREE NOW Refund Policy
FREE NOW offers a flexible cancellation policy where users can cancel their subscription at any time without incurring cancellation fees. However, it's advisable to review specific terms related to ongoing promotions or discounts which may have distinct conditions.
The Easiest Way to Get a FREE NOW Refund
If you're frustrated trying to cancel your subscription, membership, or bill from FREE NOW—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious, as FREE NOW may have specific terms that impose early cancellation fees or require you to complete a minimum subscription period before you can cancel without penalty. Additionally, they might offer promotional pricing that locks you into a longer commitment, making it hard to leave without incurring extra costs. Always check the fine print before proceeding with your cancellation.
High fees and charges for rides.
Poor customer service experiences.
Infrequent usage of the service.
Better offers from competing ride-sharing services.
App performance issues or bugs.
Changes in personal circumstances such as relocation.
Safety concerns regarding drivers or vehicles.
Subscription mismanagement or confusion about billing.
Limited availability in certain areas.
Preference for alternative transportation options.
Frustration with ride cancellations or delays.
Lack of promotional offers or discounts.
Changes in usage habits due to lifestyle shifts.
User Account Information: Email address associated with the account
Subscription Details: Type of subscription or membership (e.g., monthly, yearly)
Payment Information: Last payment method used (credit card, PayPal, etc.)
Account ID: Unique identifier for the user's account
Cancellation Deadline: Information about any notice periods or deadlines for cancellation
Reason for Cancellation: A brief explanation for why the user is cancelling
Customer Support Contact: Phone number or email for customer service inquiries
Confirmation Requirements: Any specific steps needed to confirm the cancellation
Refund Policy: Information about eligibility for refunds if applicable
Before cancelling your FREE NOW subscription, be aware that you'll lose access to exclusive features such as priority bookings, discounts, and any accumulated loyalty points. Additionally, consider the impact on your upcoming rides or planned trips, as you may need to explore alternative transport options. It's also a good idea to review the cancellation policy to ensure you won't incur any unexpected fees or charges.
FREE NOW offers a flexible cancellation policy where users can cancel their subscription at any time without incurring cancellation fees. However, it's advisable to review specific terms related to ongoing promotions or discounts which may have distinct conditions.
To cancel your FREE NOW subscription, you will need your password to access your account settings. If you've forgotten your password, you can easily reset it by visiting [this link](https://free-now.com/reset-password). Unfortunately, they don't have phone support for cancellations, so using the website or app is your best option.
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your FREE NOW subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your FREE NOW account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel FREE NOW online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
FREE NOW FREE NOW Mobility FREE NOW Ride FREE NOW Trip FREE NOW Services FREE NOW Transportation FREE NOW Taxi FREE NOW Booking
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