Freelancer.com is a platform where people can hire freelancers or work as freelancers themselves. They offer free access but also have paid membership plans that provide extra benefits, and you get billed monthly or yearly for these if you subscribe. The site charges fees for certain services like featuring projects, urgent listings, or special contests, and some payment methods have small transaction fees. If you're wondering why you might see a charge from Freelancer.com, it’s likely due to a subscription plan or fees related to using these special services on the site.
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The cancellation process involves straightforward steps: logging in, navigating to Settings, Membership tab, and clicking Cancel with a reason for cancellation. However, the cancellation only takes effect after the current paid period ends, which might be mildly inconvenient but does not complicate the process itself.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Freelancer subscription.
How to Cancel Freelancer: Step by Step
If you purchased through Freelancer.com:
- Log in to your Freelancer.com account.
- Go to the Settings page.
- Click on the Membership tab.
- Click Cancel under the membership that you wish to stop.
- Tell us the reason for canceling your subscription and click on the Cancel Membership button.
- Understand that canceling your paid membership will take effect after the current payment period ends.
If you need assistance, here's how you can get in touch with Freelancer's support team.
Phone
The phone is not available.
Tips and Tricks for Getting a Freelancer Refund
- Cancel before trial ends to avoid auto-renewal and charges since trial memberships renew automatically without notice.
- Request cancellation through customer support chat but expect no refund; memberships are often non-refundable.
- Keep records of cancellation requests; Freelancer may not send confirmation emails or receipts.
- Use firm but polite language citing contract breaches and unauthorized charges when requesting refunds.
- Escalate persistently via multiple channels: customer support, emails, public forums, and social media.
- Contact support at support@freelancer.com or call +1 448-610-1010 for cancellations and refund requests.
- For PayPal or app store payments, cancel recurring payments directly via those platforms to stop future charges.
- Request refunds promptly emphasizing unused membership or unexpected charges.
- Dispute unauthorized charges through credit card chargeback if refunds are denied.
- Warn about lack of refund for commissions and project fees; only unused deposits may be refundable within time limits.
- Publicly call out unresponsive or problematic Freelancer clients on social media to apply pressure if disputes arise.
- Withhold usage rights to work delivered until payment to prompt client payment when disputes occur.
- Act quickly and keep communication on the platform for evidence if issues escalate.
Why Do People Request Refunds from Freelancer
- Automatic subscription renewal without user consent
- Lack of notification or alert before membership renewal
- Accidental subscription renewal
- Membership time going unused
- Dissatisfaction with customer service, especially on refund denial
- Unexpected charges without prior warning
- Preference to downgrade to free membership to avoid paid subscriptions
- General dissatisfaction with platform features or results
- Cancellation after trial period due to non-use
Freelancer Refund Script
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Dear Freelancer, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Freelancer Refund Policy
Freelancer.com allows users to cancel their paid membership plans anytime by going to their account settings and selecting the cancel option under Membership. The cancellation takes effect after the current paid period ends, meaning users retain all benefits until their subscription renewal date without immediate loss of service. After cancellation, the account reverts to a free membership with no paid subscriptions.
The Easiest Way to Get a Freelancer Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Freelancer—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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