Table of Contents
- Difficulty
- Estimated Time
- How to Cancel G7: Step by Step
- How to Contact G7
- Tips and Tricks for Getting a G7 Refund
- Why Do People Request Refunds from G7
- G7 Refund Script
- G7 Refund Policy
- The Easiest Way to Get a G7 Refund
Table of Contents
How to Cancel G7
The Ultimate Step by Step Guide to Cancelling a G7 Subscription or Membership (g7.fr)
By
Bella K.
G7 is a taxi service in Paris with over 10,000 taxis offering safe and professional rides. They have subscription plans that make it easy and fast to book taxis with priority access, 24/7 vehicle availability, and driver waiting. Subscribers benefit from nice extras like WiFi, loyalty programs, and the option to pay monthly. They also provide special services for business travelers, eco-friendly rides, and tailored transport for events or people with disabilities.
Difficulty
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The cancellation process requires sending an email via a contact form on their help center website. This indirect method and potential wait for response creates a moderately high difficulty level as there's no direct and instant cancellation option available.
Estimated Time
How to Cancel G7: Step by Step
If you purchased through g7.fr:
- Log into your G7 account.
- Go to the Membership Cancellation section:
- Look for the 'Account Settings' option.
- Find 'Cancel Membership' or 'Terminate Subscription' link.
- Provide proof of identity:
- You may need to enter your Programme Access Code.
- Follow instructions to submit necessary documents.
- Confirm cancellation:
- Review any possible repercussions (loss of points, etc.).
- Click on 'Confirm Cancellation'.
- Check for cancellation confirmation.
If you prefer to cancel via mail:
- Prepare documents:
- Photocopy of your identity document.
- Your Membership Card.
- Mail your cancellation request:
- Send to: G7 – Customer Service G7 – 22-28 rue Henri Barbusse – 92100 Clichy.
How to Contact G7
Get help with your refund
"This app saved me $127 in minutes"
Tips and Tricks for Getting a G7 Refund
- Call customer service directly using the designated phone number, often 1-844-832-1810 (Option 1) for Dexcom Canada; phone is preferred over email.
- Be factual and polite when communicating, referencing contract terms and any penalty clauses you have reviewed.
- Timing your cancellation is critical, as cancellations may still result in receiving one more order due to payment cycles.
- Ask explicitly about contract exit points, such as after completing 3, 6, or 9 months, which some users report as valid.
- Use language suggesting you understand your contract and mention any penalty amounts you have identified to show seriousness.
- Prepare to escalate by requesting to speak to a supervisor if initial customer service representatives are unwilling to assist.
- Check with related points of service like pharmacies or insurance if the subscription product is handled outside the company (e.g., Dexcom G7 in Canada).
- Remain patient and persistent, as some users report delays or hurdles with customer service responsiveness.
- Document all communications including dates, times, and names of representatives spoken to, in case of disputes.
- Consider timing cancellations around billing cycles to minimize charges or unintended renewals.
Why Do People Request Refunds from G7
- Unreliability of service: Cabs not arriving or being canceled without notice.
- Overcharging or disputed fees: Charged more than reservation price, extra passengers charged despite included fare, and excessive cancellation fees.
- Poor communication: Cancellations without informing customers, difficult to reach customer service for support or refunds.
- Booking app and system issues: Inconvenient pickup locations, poor transparency in booking and cancellation policies.
- Unprofessional or unsafe experiences: Aggressive drivers, uncomfortable behavior towards passengers, unsuitable or filthy vehicles.
- Absence of promised features: Lack of baby seats or medical taxis despite confirmed orders.
- Delayed or long waiting times: Extended wait times causing inconvenience.
- Perceived scams or misleading pricing: Suspected scams and dubious flat fees around airport rides.
- Poor customer service: Unhelpfulness in resolving disputes, language barriers, and inadequate compensation.
G7 Refund Script
Script
Copy
Dear G7, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
G7 Refund Policy
G7 allows customers to terminate their G7 account at any time by sending an email to the company via the contact form. The company may also suspend or terminate accounts without notice for reasons such as non-payment, fraud, or failure to comply with obligations. Cancellation of bookings is free up to one hour before the agreed time, but repeated cancellations after taxi assignment can lead to service restrictions.
The Easiest Way to Get a G7 Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from G7—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Get help with your refund
"This app saved me $127 in minutes"
G7 May Show Up On Your Statement As:
G7 G7 Taxi G7 Taxi Paris G7 Reservation Fee G7 Zen Service G7 Optional Services G7 Pick-up Service G7 No-show Fee G7 Damage Charge G7 Waiting Time Charge G7 Central Reservation G7 Online Booking G7 Vehicle Damage Charge
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
Chargeback can help you cancel subscriptions and get refunds
- Find unwanted sneak subscriptions
- We'll cancel them for you and even try to get you a refund
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers.
² Average requests times may vary depending on volume of requests