The Ultimate Step by Step Guide to Cancelling a Galaxus Subscription or Membership (galaxus.ch)
By
Bella K.
|
Published
August 20, 2025
|
Updated
August 21, 2025
Galaxus is an online store where you can shop for a wide range of products, from electronics to home goods. They also offer subscription services that allow you to order items regularly, making it easy to keep your essentials stocked without the hassle. If you see a billing from them, it might be for one of these subscriptions or for something you purchased from their website!
Cancelling a subscription with Galaxus is relatively straightforward, as their website provides clear instructions and options for cancellation. However, there may be some navigational hurdles for less tech-savvy users.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Galaxus subscription.
How to Cancel Galaxus: Step by Step
If you purchased through Galaxus Account:
Go to galaxus.ch and log into your account.
Navigate to the My Account section.
Click on Subscriptions.
Select the subscription you wish to cancel.
Click on Cancel Subscription.
Follow any prompted steps to confirm the cancellation.
If you purchased through PayPal:
Log into your PayPal account.
Click on Settings (gear icon).
Select Payments from the menu.
Click on Manage automatic payments.
Find and select the Galaxus subscription.
Click on Cancel or Cancel Automatic Payments.
Confirm the cancellation when prompted.
If you purchased through Credit Card:
Log into your account on galaxus.ch.
Navigate to My Account.
Go to the Billing Information section.
Locate the subscription you want to cancel.
Click on Cancel Subscription.
Confirm your cancellation.
If you purchased through Direct Debit:
Log into your account on galaxus.ch.
Go to My Account.
Select Billing or Payment Methods.
Identify the subscription linked to direct debit.
Click on Cancel Subscription.
Follow the confirmation prompts.
How to Contact Galaxus
If you need assistance, here's how you can get in touch with Galaxus's support team.
Phone
The phone is not available.
Email
The email is not available.
Site
The site is not available.
Get help with your refund
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Tips and Tricks for Getting a Galaxus Refund
Contact Customer Service through their live chat feature for quicker responses.
Be Direct in your request—state you want to cancel rather than asking how to.
Use polite but firm language to express your dissatisfaction or reasons for cancellation.
Write an email detailing your cancellation, and include your membership or subscription ID.
If you encounter resistance, mention potential legal action or consumer rights, which can prompt quicker resolutions.
Utilize social media to publicly request cancellation if other methods stall—escalating in the public eye can garner attention.
Document Everything: keep records of all communications, dates, and names of representatives you speak with.
Try cancelling at the end of your billing cycle to avoid being charged additionally.
Ask for confirmation of the cancellation in writing to ensure no future charges occur.
If the cancellation process is difficult, ask to speak to a supervisor who may have more authority to assist you.
Research online for cancelation scripts shared by other users that worked for them during calls or chats.
Leverage the timing—try to contact them earlier in the day when wait times may be shorter.
Why Do People Request Refunds from Galaxus
Cost concerns - People may find the subscription too expensive.
Infrequent use - Subscribers may realize they don't use the service often enough to justify the cost.
Lack of desired products - Members might find that the available products do not meet their needs.
Quality issues - Customers could be dissatisfied with the quality of products received.
Better alternatives - Individuals may discover better deals or services elsewhere.
Budget cuts - Financial constraints may lead to cutting non-essential subscriptions.
Customer service experiences - Negative interactions with customer support could prompt cancellations.
Change in personal circumstances - Life changes such as moving or changing job status may lead to cancellations.
Complex cancellation process - Frustration with difficult cancellation procedures could discourage continued membership.
Promotional dissatisfaction - Expectations not met by promotions or special offers might lead to cancellation.
Galaxus Refund Script
Script
Copy
Dear Galaxus, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Galaxus Refund Policy
Galaxus allows members to cancel their subscription at any time, with cancellation effective immediately. However, users must ensure that they have settled any outstanding bills prior to cancellation to avoid interruptions in service. Refunds for any prepaid subscription fees are not provided.
The Easiest Way to Get a Galaxus Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Galaxus—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious when considering cancellation with Galaxus, as they may have specific terms that could include notice periods or fees associated with early termination. It's important to read the fine print of your subscription agreement, as there could be automatic renewal clauses that trap you into an extended commitment. Always verify the cancellation policy to avoid any surprise charges.
Cost concerns - People may find the subscription too expensive.
Infrequent use - Subscribers may realize they don't use the service often enough to justify the cost.
Lack of desired products - Members might find that the available products do not meet their needs.
Quality issues - Customers could be dissatisfied with the quality of products received.
Better alternatives - Individuals may discover better deals or services elsewhere.
Budget cuts - Financial constraints may lead to cutting non-essential subscriptions.
Customer service experiences - Negative interactions with customer support could prompt cancellations.
Change in personal circumstances - Life changes such as moving or changing job status may lead to cancellations.
Complex cancellation process - Frustration with difficult cancellation procedures could discourage continued membership.
Promotional dissatisfaction - Expectations not met by promotions or special offers might lead to cancellation.
Account ID or email address associated with the subscription
Subscription type (e.g., membership, product subscription)
Order number for tracking purposes
Reason for cancellation (if required)
Billing information (to confirm identity)
Last payment date or upcoming billing date
Contact information for support if needed
Confirmation of cancellation request (if applicable)
Terms and conditions regarding cancellation policies
Preferred method of communication for confirmation (email, phone)
Before cancelling your subscription with Galaxus, be aware that you'll lose access to any ongoing discounts, member-only promotions, and exclusive content that enhance your shopping experience. Additionally, consider any subscription-related benefits like free shipping or early access to sales, which can be a significant advantage. Be sure to check if there are any cancellation fees or notice periods that need to be respected to avoid unexpected charges.
Galaxus allows members to cancel their subscription at any time, with cancellation effective immediately. However, users must ensure that they have settled any outstanding bills prior to cancellation to avoid interruptions in service. Refunds for any prepaid subscription fees are not provided.
Yes, you'll need your password to cancel your subscription on Galaxus. If you’ve forgotten your password, you can reset it using this link: [Reset Password](https://www.galaxus.ch/en/reset-password). This will give you access to your account, allowing you to manage or cancel your subscription easily.
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Galaxus subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Galaxus account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Galaxus online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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