How to Cancel a Genesis Fitness and Wellness Subscription
The Ultimate Step by Step Guide to Cancelling a Genesis Fitness and Wellness Subscription or Membership (genesisfitnessandwellness.com)
By
Bella K.
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Published
August 21, 2025
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Updated
August 22, 2025
Genesis Fitness and Wellness offers a range of services to help you stay fit and healthy, including gym access, personal training, and wellness programs. They provide flexible subscription options that give you the ability to choose the plan that works best for your lifestyle. If you're seeing charges from them, it's likely for your membership or any classes you signed up for, making it easier for you to stay on track with your fitness goals.
Cancelling a subscription with Genesis Fitness and Wellness can involve navigating through customer service processes and potential penalties, making it somewhat challenging. Additionally, users may face long wait times or difficulty in contacting support, which can complicate the cancellation process.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Genesis Fitness and Wellness subscription.
How to Cancel Genesis Fitness and Wellness: Step by Step
If you purchased through a credit/debit card directly on genesisfitnessandwellness.com:
Log in to your account on genesisfitnessandwellness.com.
Navigate to the Account Settings or Membership section.
Select Manage Subscription.
Find the subscription you wish to cancel.
Click on Cancel Subscription.
Follow any additional prompts to confirm your cancellation.
Check for a confirmation email regarding your cancellation.
If you purchased through PayPal:
Log in to your PayPal account.
Go to the Activity tab.
Find the payment to Genesis Fitness and Wellness.
Click on the transaction and select Details.
In the details, click on Cancel Subscription linked to the transaction.
Follow the prompts to confirm the cancellation.
Check for a confirmation email from PayPal regarding the cancellation.
If you purchased through a mobile app (iOS or Android):
If using iOS, go to Settings.
Tap your name at the top.
Select Subscriptions.
Find Genesis Fitness and Wellness.
Tap on it and choose Cancel Subscription.
Confirm the cancellation.
If using Android, open the Google Play Store.
Tap on the menu icon (three horizontal lines).
Select Subscriptions.
Find Genesis Fitness and Wellness.
Tap on it and select Cancel Subscription.
Follow the prompts to complete the cancellation.
Check for a confirmation email regarding your cancellation.
If you purchased through a gift card:
Contact customer support via email or phone.
Provide them with your account information and request to cancel your membership.
Follow any additional instructions provided by customer support.
Check for a confirmation email regarding your cancellation.
How to Contact Genesis Fitness and Wellness
If you need assistance, here's how you can get in touch with Genesis Fitness and Wellness's support team.
Tips and Tricks for Getting a Genesis Fitness and Wellness Refund
Call during peak hours: Try calling when the gym is busiest, often during the evening or weekends, when you might reach a representative who can make quick decisions.
Be polite but firm: Keep a friendly tone, but clearly state that you wish to cancel your membership.
Use specific language: Instead of saying "I want to cancel," use phrases like "I'm here to cancel my membership today" to avoid ambiguity.
Ask for confirmation: Always request a confirmation email or receipt after canceling to ensure there are no future charges.
Escalate if necessary: If the first representative can't assist you, politely ask to speak to a manager or supervisor for faster resolution.
Know your rights: Familiarize yourself with local consumer protection laws regarding subscription cancellations to strengthen your position.
Time your call: Try canceling just before the billing cycle to avoid being charged for the following month.
Use social media: If phone calls aren't working, consider publicly tweeting or posting about your cancellation experience to gain attention from the company.
Document everything: Keep a record of who you spoke with, dates, and times of calls for reference if issues arise later.
Visit in person: If possible, go to the gym directly and demand to speak with someone about cancellation; sometimes face-to-face can be more effective.
Tailor your reason: Mention specific reasons like financial hardship or recent dissatisfaction to help validate your request.
Leverage additional memberships: If you belong to other gyms, mention that to imply you might switch if they don’t accommodate your needs.
Why Do People Request Refunds from Genesis Fitness and Wellness
Financial constraints making it difficult to maintain membership.
Lack of time to utilize the facilities or classes.
Moving to a new location far from the gym.
Not seeing desired results or progress.
Experiencing health issues or injuries.
Unsatisfactory customer service.
Limited class availability or schedule conflicts.
Preference for home workouts or alternative fitness options.
Feeling intimidated or uncomfortable in the gym environment.
Changes in personal goals or interests.
Genesis Fitness and Wellness Refund Script
Script
Copy
Dear Genesis Fitness and Wellness, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Genesis Fitness and Wellness Refund Policy
Genesis Fitness and Wellness allows members to cancel their membership with a 30-day notice for monthly subscriptions. Annual memberships can also be canceled, but specific terms may apply, so it's advisable to review the membership agreement for detailed information.
The Easiest Way to Get a Genesis Fitness and Wellness Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Genesis Fitness and Wellness—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious of potential early-cancellation fees or required notice periods that could trap you into paying for additional months. Genesis Fitness and Wellness may have specific contract terms that require you to navigate a complex cancellation process, potentially making it harder to cancel right away. Always read the fine print regarding cancellation policies to avoid unexpected charges.
Financial constraints making it difficult to maintain membership.
Lack of time to utilize the facilities or classes.
Moving to a new location far from the gym.
Not seeing desired results or progress.
Experiencing health issues or injuries.
Unsatisfactory customer service.
Limited class availability or schedule conflicts.
Preference for home workouts or alternative fitness options.
Feeling intimidated or uncomfortable in the gym environment.
Changes in personal goals or interests.
Account Number: Your unique membership or subscription identifier.
Email Address: The email linked to your account for confirmation.
Full Name: The name associated with the account.
Billing Address: Address tied to your payment method.
Payment Method: Details of how you paid (credit card, bank account, etc.).
Subscription Type: Specify whether it’s a membership, class, or service.
Cancellation Reason: Optional, but may be requested.
Feedback: Any feedback you’d like to provide about your experience.
Date of Cancellation Request: When you wish to cancel your subscription.
Confirmation of Cancellation: Request confirmation once the cancellation is processed.
Before cancelling your Genesis Fitness and Wellness subscription, be aware that you will lose access to all gym facilities, classes, and personal training sessions. Additionally, any ongoing promotions or discounts may be forfeited, and there might be a cancellation fee depending on your contract terms. Consider also the loss of access to online resources, such as workout plans and nutrition guidance, which can significantly aid your fitness journey.
Genesis Fitness and Wellness allows members to cancel their membership with a 30-day notice for monthly subscriptions. Annual memberships can also be canceled, but specific terms may apply, so it's advisable to review the membership agreement for detailed information.
To cancel your Genesis Fitness and Wellness subscription, you'll need to log into your account, which requires your password. If you've forgotten your password, you can easily reset it by visiting [this link](https://genesisfitnessandwellness.com/reset-password). If you prefer assistance, you can also contact their customer service for help.
The cancellation process typically takes about 30 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Genesis Fitness and Wellness subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Genesis Fitness and Wellness account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Genesis Fitness and Wellness online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Genesis Fitness and Wellness May Show Up On Your Statement As:
GENESIS FITNESS GENESIS WELLNESS GENESIS FITNESS AND WELLNESS GFW MEMBERSHIP GFW CHARGE GENESIS GYM FEE GENESIS FITNESS SUBSCRIPTION GFW ONLINE PAYMENT GENESIS FITNESS RENEWAL GENESIS TRAINING PROGRAM
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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