Go Wireless at mygowireless.com appears to be a company focused on distribution and managing wireless service accounts, including handling invoices, payments, and order history. They provide services related to billing and payment management for wireless plans, so if you're getting billed by them, it's likely due to charges for your wireless service plan or devices through their platform. Essentially, they help customers keep track of their wireless service usage and payments in one place.
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The cancellation policy on Go Wireless is not clearly stated on their main website, and requires contacting customer service via phone or email. There are restrictions on cancellation for certain orders and no clear online cancellation option, which increases the difficulty for consumers.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Go Wireless subscription.
How to Cancel Go Wireless: Step by Step
If you purchased through Credit/Debit Card:
- Visit mygowireless.com and log into your account.
- Navigate to the My Account section.
- Select Subscriptions to view your active subscriptions.
- Find the subscription you wish to cancel and click on it.
- Click on the Cancel Subscription button.
- Follow the on-screen prompts to confirm your cancellation.
If you purchased through PayPal:
- Log into your PayPal account.
- Go to the Settings (gear icon).
- Select Payments in the menu.
- Click on Manage Automatic Payments.
- Find the subscription for Go Wireless and click on it.
- Click on Cancel to stop the payments.
If you purchased through Mobile App (iOS/Android):
- Open the Go Wireless app on your smartphone.
- Log in with your account credentials.
- Access Settings or Account section.
- Tap on Subscriptions to view your active plans.
- Select the subscription you want to cancel.
- Tap on the Cancel Subscription option and confirm.
If you need assistance, here's how you can get in touch with Go Wireless's support team.
Tips and Tricks for Getting a Go Wireless Refund
- Dial *7283 from your Go Wireless phone to initiate cancellation directly.
- Call the loyalty department via 611 to bypass general representatives and avoid transfers.
- Be ready with your account number and security pin or port pin when requesting cancellation.
- If keeping your phone number, request a port out PIN and transfer your number to another provider, which automatically cancels service.
- For prepaid plans, simply stop refilling your account to cancel service without calling.
- Visit a store and insist that they contact the internal assistance line (RST) authorized to cancel services, especially if frontline staff resist.
- Use firm but polite language emphasizing your intent to cancel immediately to prevent being put on retention calls.
- If initial calls fail, ask to escalate to a supervisor or manager who may be more willing to process cancellations.
- Timing your call towards the end of a billing cycle may help ensure you are not charged for the next period.
- If phone cancellation attempts fail, cancel payments directly with your bank or payment provider to stop recurring charges.
Why Do People Request Refunds from Go Wireless
- Defective or damaged product received and reported within 24 hours.
- Product not functioning properly within 7 days of delivery.
- Wrong product delivered verified by unboxing video.
- Price errors leading to order cancellation with full refund.
- User-caused damage or damage not reported within 24 hours disqualifies refund or replacement.
- Displeasure with the look or sound of a defect-free product is not a reason for refund or replacement.
- Cancellation requests are not entertained once order shipping process has started.
- No cancellations allowed for Same Day Delivery or special occasion orders.
- Claims for shortages or damages must be reported on the delivery day.
- Out of stock items after order allow exchange, delay, or cancellation options.
Go Wireless Refund Script
Script
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Dear Go Wireless, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Go Wireless Refund Policy
Go Wireless has a liberal cancellation policy, but cancellations are not allowed if the orders have already been communicated to customers and the shipping process has started, nor for Same Day Delivery orders or products obtained during special occasions. Therefore, once the shipping process begins or the order qualifies under these conditions, cancellation requests will not be entertained.
The Easiest Way to Get a Go Wireless Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Go Wireless—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Mygowireless.com charges could show up on your statement as: MYGOWIRELESS GO WIRELESS GO WIRELESS DISTRIBUTION GWIRELESS GO WIRELESS PAYMENT MYGO WIRELESS GOWIRELESSPAY or similar variants.
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.