The Ultimate Step by Step Guide to Cancelling a GoPro Subscription or Membership (gopro.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
GoPro offers action cameras and accessories for capturing adventures, but they also have a subscription service that helps you get the most out of your camera. With a GoPro subscription, you get unlimited cloud storage to automatically back up your videos in full quality, plus auto-highlighted videos created for you. Subscribers can get their camera replaced up to twice a year if it breaks, save money on accessories, and even get discounts on new cameras. So if you see a charge from GoPro, it might be for this subscription that makes using your camera easier and more fun.
The cancellation process is relatively straightforward through account settings on the GoPro website or via the Quik app for iOS users. However, subscriptions made through third-party app stores require cancellation via those platforms, which may add some complexity for some users.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a GoPro subscription.
How to Cancel GoPro: Step by Step
If you purchased through GoPro.com:
Visit GoPro.com.
Click the Account button in the top right corner.
Sign into your account using your email and password.
Select Subscription from the toolbar on the left.
Click on Cancel Subscription.
Follow the on-screen prompts to complete the cancellation process.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the menu icon and select Subscriptions.
Find your GoPro Subscription from the list.
Tap Cancel Subscription and follow the prompts.
If you purchased through Apple (iTunes/App Store):
Open the Settings app on your iOS device.
Tap on your name at the top to access your Apple ID.
Select Subscriptions.
Find and select your GoPro Subscription.
Tap Cancel Subscription and confirm your cancellation.
How to Contact GoPro
If you need assistance, here's how you can get in touch with GoPro's support team.
Set a calendar reminder to cancel your GoPro subscription before it auto-renews to avoid unexpected charges.
Cancel directly through the GoPro website using the email you originally subscribed with; this is crucial to ensure cancellation is registered.
Consider using a credit card that supports one-time card numbers and lock or block the card post-purchase to prevent recurring charges.
Be aware GoPro will NOT easily refund cancellations; if you face charges after cancellation, opening a dispute with your credit card issuer can be a last resort.
Disputing charges with your bank might result in being banned from ordering from GoPro, so weigh this tactic carefully.
Persistence helps: If unable to cancel via website, escalate by contacting support repeatedly or using forums to highlight your issue.
Cancel well before the renewal date to avoid the auto-enroll and auto-charge trap; waiting until last minute often leads to renewal and charges.
Keep screenshots and correspondence handy when attempting cancellation to prove your efforts if disputing charges later.
Follow up after cancellation to confirm your subscription status and that no further charges will occur.
Understand the terms accepted at purchase—automatic renewal is standard, and cancellation typically requires active user effort.
Why Do People Request Refunds from GoPro
Charges without notification: Users report being charged for subscriptions without prior reminders or notifications.
Difficulty cancelling: Customers face issues cancelling subscriptions, especially when the purchase was made through third parties like iTunes.
Unexpected renewal charges: Subscriptions automatically renew and users are charged even if they intended to cancel before renewal.
Cost concerns: The subscription fees are viewed as too high compared to the value received.
Lack of use: Subscribers cancel because they no longer own a GoPro device or do not use the subscription services.
Confusing subscription policies: Misunderstandings about subscription terms, such as charges if cancelling within a year or contract details.
Refund issues: Complaints about difficulty obtaining refunds after cancelling or being charged despite cancellation.
Subscription features not matching expectations: Users dissatisfied with the offerings or cloud storage limits.
GoPro Refund Script
Script
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Dear GoPro, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
GoPro Refund Policy
GoPro subscriptions can be canceled at any time via your Account settings or the third party AppStore if purchased there. You must cancel at least 24 hours before renewal to avoid the next billing, and cancellation takes effect at the end of the current paid period, with no refunds for that period except where required by law. EU residents have a 14-day withdrawal right, and some countries have additional refund policies; GoPro deletes cloud content upon cancellation, so backup your data.
The Easiest Way to Get a GoPro Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from GoPro—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
GoPro allows you to cancel your subscription at any time, but you must do so at least 24 hours before the renewal to avoid being charged for the next period. There are no early-cancellation fees or lock-in contracts, but once the subscription auto-renews, you will not receive a refund for that period. So, be mindful to cancel ahead of renewal to avoid unwanted charges and continue to enjoy benefits until the current subscription term ends.
Charges without notification: Users report being charged for subscriptions without prior reminders or notifications.
Difficulty cancelling: Customers face issues cancelling subscriptions, especially when the purchase was made through third parties like iTunes.
Unexpected renewal charges: Subscriptions automatically renew and users are charged even if they intended to cancel before renewal.
Cost concerns: The subscription fees are viewed as too high compared to the value received.
Lack of use: Subscribers cancel because they no longer own a GoPro device or do not use the subscription services.
Confusing subscription policies: Misunderstandings about subscription terms, such as charges if cancelling within a year or contract details.
Refund issues: Complaints about difficulty obtaining refunds after cancelling or being charged despite cancellation.
Subscription features not matching expectations: Users dissatisfied with the offerings or cloud storage limits.
Email address used to subscribe
Account login credentials (email and password)
Access to your GoPro account on GoPro.com
If applicable, credentials for Apple App Store or Google Play Store (if subscription purchased through these platforms)
Ability to reset your password if login is not possible
Knowledge of the subscription plan you wish to cancel
Contact information for GoPro customer support (if you encounter issues canceling online)
Before cancelling a GoPro subscription, keep in mind that you will lose access to all subscription benefits once the current paid period ends, as cancellation only takes effect after the billing cycle. It is important to back up any content stored in the GoPro cloud, as GoPro will delete your cloud content upon subscription expiration or termination. No refunds are typically issued for the current period, so cancel at least 24 hours before the renewal to avoid being billed for the next cycle. Also, consider that cancellation policies may vary if you subscribed through third parties like AppStore, and special rules may apply depending on your region.
GoPro subscriptions can be canceled at any time via your Account settings or the third party AppStore if purchased there. You must cancel at least 24 hours before renewal to avoid the next billing, and cancellation takes effect at the end of the current paid period, with no refunds for that period except where required by law. EU residents have a 14-day withdrawal right, and some countries have additional refund policies; GoPro deletes cloud content upon cancellation, so backup your data.
To cancel your GoPro subscription, you need to log in to your account at GoPro.com. This means you will need your password to access the subscription management options. If you have forgotten your password, you can reset it using this link: https://gopro.com/password-reset. Once logged in, you can cancel your subscription through the 'Manage Plan' section. If you have trouble with online cancellation, contacting GoPro customer support is recommended.
We've actually written a step by step guide on how to get a refund from GoPro. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your GoPro subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your GoPro account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel GoPro online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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