GTL Inmate Phone Svc at connectnetwork.com offers prepaid phone services that let inmates stay connected with their loved ones. Family or friends can set up an AdvancePay account where they deposit money to receive calls from inmates, with features like expense control and auto reload. There is also a PIN Debit account, funded by the inmate or via deposits from family and friends, allowing inmates to pay for their own calls. Costs and fees vary by facility, and unused funds are refundable when no longer needed or upon inmate release.
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Cancelling the subscription requires the user to send a text message to a specific shortcode (STOP to 91613) or contact customer support by phone or email. This process is relatively straightforward and can be completed quickly, but some users might find it slightly inconvenient to rely on texting or calling.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a GTL Inmate Phone Svc subscription.
How to Cancel GTL Inmate Phone Svc: Step by Step
If you purchased through ConnectNetwork:
- Sign in to your ConnectNetwork account.
- From the left menu, select AdvancePay.
- Look for the Preferences chart.
- Select Cancel Auto-Reload to deactivate your subscription.
If you need assistance, here's how you can get in touch with GTL Inmate Phone Svc's support team.
Tips and Tricks for Getting a GTL Inmate Phone Svc Refund
- Call GTL directly and clearly state you want to close your account and deactivate it.
- Request a refund of any remaining balance firmly during the call.
- Be prepared to repeat your request multiple times or escalate if the first representative resists.
- Document the call date, time, and the name of the representative you spoke to for future reference.
- Use firm but polite language; be assertive that this is your final decision.
- Call during business hours to increase chances of speaking with a live representative.
- Escalate to supervisors if the initial agent denies cancellation or refund requests.
- If online cancellation options exist, complete cancellation through the website and then confirm by phone.
- Check for automatic renewal periods and cancel before the next billing cycle to avoid charges.
- Persistently follow up if the account remains active or charges continue after cancellation.
Why Do People Request Refunds from GTL Inmate Phone Svc
- Poor call quality with garbled static and calls not connecting properly.
- Automatic enrollment in a three-month service charging $49.99 without clear prior notification.
- Refunds are difficult to obtain; only partial refunds due to non-negotiable fees ($19.99).
- Condescending and unhelpful customer service.
- Expensive calls (e.g., $3-4 for 20-30 minutes) with additional surcharges when adding money by phone.
- No reimbursement for calls disconnected or broken up.
- Incorrect account balance information causing overcharging and negative balances.
- Problematic video visit software and scheduling with ineffective customer support.
- Difficulty getting refunds and filing disputes due to poor service.
- Accusations of deceptive practices and being a scam by multiple customers.
- Frustration with monopolistic practices and lack of alternatives.
GTL Inmate Phone Svc Refund Script
Script
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Dear GTL Inmate Phone Svc, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
GTL Inmate Phone Svc Refund Policy
GTL Inmate Phone Service allows account cancellation within thirty (30) days from the date amended Terms of Use are posted. If canceled within this period, the user will receive a refund for any unused fees paid. Refund requests can be made while the account is active and must be directed to Customer Service either online or by phone.
The Easiest Way to Get a GTL Inmate Phone Svc Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from GTL Inmate Phone Svc—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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