How to Cancel a Hand & Stone Massage and Facial Spa Subscription
The Ultimate Step by Step Guide to Cancelling a Hand & Stone Massage and Facial Spa Subscription or Membership (handandstone.ca)
By
Bella K.
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Published
August 11, 2025
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Updated
August 12, 2025
Hand & Stone Massage and Facial Spa offers a variety of relaxing services, including massages and facials, designed to help you unwind and feel great. They also have convenient membership options that allow you to enjoy regular treatments at a discount, which is great if you like to treat yourself often. If you notice a charge from them, it might be for your membership, which makes maintaining your self-care routine easier and more affordable.
Cancelling a subscription at Hand & Stone Massage and Facial Spa requires contacting customer service, which can involve waiting on hold. While it may not be extremely challenging, it is not as straightforward as canceling an online subscription.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Hand & Stone Massage and Facial Spa subscription.
How to Cancel Hand & Stone Massage and Facial Spa: Step by Step
If you purchased through the Hand & Stone website:
Visit the Hand & Stone website at handandstone.ca.
Scroll down to the bottom of the page and click on Account Login.
Log in using your registered email and password.
Once logged in, navigate to the Memberships section of your account.
Find the active membership you wish to cancel.
Click on Cancel Membership next to the relevant membership option.
Follow the prompts to confirm your cancellation.
If you purchased through Apple (iOS app):
Open the Settings app on your iOS device.
Tap on your name at the top of the screen.
Select Subscriptions.
Find and select your Hand & Stone subscription.
Tap on Cancel Subscription.
Follow the on-screen instructions to complete the cancellation.
If you purchased through Google Play (Android app):
Open the Google Play Store app on your Android device.
Tap the menu icon (three horizontal lines) and select Subscriptions.
Find the Hand & Stone subscription in the list.
Tap on the subscription.
Tap Cancel Subscription.
Follow the prompts to confirm your cancellation.
If you purchased through a third-party payment processor:
Log in to your account with the third-party payment processor (e.g., PayPal).
Locate the payment agreement or subscription section.
Find and select the Hand & Stone subscription.
Click on Cancel Subscription or Stop Payments.
Follow the instructions to confirm your cancellation.
How to Contact Hand & Stone Massage and Facial Spa
If you need assistance, here's how you can get in touch with Hand & Stone Massage and Facial Spa's support team.
Tips and Tricks for Getting a Hand & Stone Massage and Facial Spa Refund
Contact customer service during off-peak hours to avoid long wait times and increased stress.
Be concise and direct about your intent to cancel—avoid small talk to keep the conversation focused.
Use the company’s specific cancellation language to make it clear you are requesting termination of services.
Ask for confirmation of the cancellation in writing, whether via email or a confirmation number.
Be prepared to escalate the call if the representative is unhelpful—ask to speak to a supervisor or higher authority.
Utilize social media to express your intent to cancel if you aren’t getting the help you need over the phone.
Document your interactions—take notes on whom you spoke to, dates, and what was discussed.
Be aware of renewal dates and try to cancel just before the next billing cycle to avoid getting charged again.
Leverage competitors’ offers as a bargaining chip; mention you’re considering other services.
Polite persistence often pays off—don't hesitate to follow up if you feel like your cancellation wasn’t processed correctly.
Use cancellation forms if available on the website; sometimes submitting it through the correct channel expedites the process.
Time your cancellation during promotional periods when they may be more flexible with offers.
Why Do People Request Refunds from Hand & Stone Massage and Facial Spa
Financial reasons - Unable to afford the monthly fees.
Infrequent use - Not utilizing the services enough to justify the cost.
Relocation - Moving to an area without a nearby location.
Satisfaction issues - Dissatisfaction with services received.
Service changes - Changes in membership terms or offerings.
Personal reasons - Life changes such as job, family, or health issues.
Lack of availability - Difficulty in booking appointments at convenient times.
Preference for alternatives - Choosing to go to another spa or wellness provider.
Expiration of promotional offer - Membership started as a promotion that is no longer available.
Hand & Stone Massage and Facial Spa Refund Script
Script
Copy
Dear Hand & Stone Massage and Facial Spa, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Hand & Stone Massage and Facial Spa Refund Policy
Hand & Stone Massage and Facial Spa allows members to cancel their membership at any time with a notice period of 30 days. Members are required to submit a cancellation request in writing, and any billed charges will cease after the notice period ends.
The Easiest Way to Get a Hand & Stone Massage and Facial Spa Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Hand & Stone Massage and Facial Spa—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be aware that Hand & Stone Massage and Facial Spa may have specific terms that complicate cancellation. Often, memberships come with fine print that includes early-cancellation fees or a required notice period, which can trap you in a contract longer than you'd like. Always check for these details to avoid unexpected charges or difficulties when trying to cancel.
Financial reasons - Unable to afford the monthly fees.
Infrequent use - Not utilizing the services enough to justify the cost.
Relocation - Moving to an area without a nearby location.
Satisfaction issues - Dissatisfaction with services received.
Service changes - Changes in membership terms or offerings.
Personal reasons - Life changes such as job, family, or health issues.
Lack of availability - Difficulty in booking appointments at convenient times.
Preference for alternatives - Choosing to go to another spa or wellness provider.
Expiration of promotional offer - Membership started as a promotion that is no longer available.
Account number
Member name
Email address
Phone number
Billing address
Reason for cancellation
Date of cancellation request
Last payment date
Method of payment
Any promotional codes used
Before cancelling your Hand & Stone Massage and Facial Spa membership, be aware that you will lose access to member-exclusive pricing on services and discounts on products. Any unused promotional sessions may expire upon cancellation, so consider using them before you decide to end your membership. Additionally, check the cancellation policy to understand any potential fees or notice periods required to avoid charges. Lastly, think about how cancelling may affect your routine self-care practices, as you'll lose the convenience of easily booking treatments at member rates.
Hand & Stone Massage and Facial Spa allows members to cancel their membership at any time with a notice period of 30 days. Members are required to submit a cancellation request in writing, and any billed charges will cease after the notice period ends.
To cancel your subscription with Hand & Stone Massage and Facial Spa, you will need your password to access your account online. If you've forgotten your password, you can reset it by visiting [this link](https://www.handandstone.ca/reset-password). Alternatively, you may also contact their customer support for assistance if you prefer not to use the online method.
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Hand & Stone Massage and Facial Spa subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Hand & Stone Massage and Facial Spa account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Hand & Stone Massage and Facial Spa online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Hand & Stone Massage and Facial Spa May Show Up On Your Statement As:
Hand & Stone Hand and Stone Spa Hand & Stone Massage Hand & Stone Facial Hand & Stone Massage Spa Handstone Hand and Stone
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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