HBO offers a couple of ways to enjoy their content. You can subscribe to HBO Max, which is their streaming service where you can watch all HBO shows, movies, and more on demand. Alternatively, you can get HBO through your TV provider, which gives you access to HBO's live TV networks plus the streaming service. So if you're seeing a charge from HBO, it's likely for a subscription to either HBO Max or the HBO channel through your cable or satellite provider.
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The process to cancel HBO Max depends on the billing provider used. If billed directly through WarnerMedia (Max.com), it involves logging in, selecting cancel, and confirming, which is straightforward and quick. If billed through other providers (Apple, Google Play, Roku, Samsung, Amazon, etc.), users must follow the provider's subscription cancellation process, which is also generally simple but requires navigating to those external systems.
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How to Cancel HBO: Step by Step
If you purchased through HBO.com:
- Visit max.com/subscription and sign in to your account.
- Select Cancel Your Subscription.
- Confirm your cancellation and note your expiration date.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top to access your Apple ID settings.
- Select Subscriptions.
- Find your HBO subscription in the list and tap it.
- Select Cancel Subscription and confirm.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device.
- Tap the menu icon (three horizontal lines) and then select Subscriptions.
- Find your HBO subscription and tap on it.
- Select Cancel Subscription and follow the confirmation prompts.
If you purchased through Amazon:
- Go to amazon.com and sign in to your account.
- Navigate to Your Account and then select Your Channels.
- Find your HBO subscription in the list.
- Select Cancel Channel and confirm the cancellation.
If you purchased through Roku:
- Press the home button on your Roku remote.
- Scroll to and select Streaming Channels.
- Go to My Channels and find your HBO channel.
- Select the channel and choose Manage Subscription.
- Select Cancel Subscription and confirm.
If you purchased through Samsung TV:
- Turn on your Samsung Smart TV and navigate to the HBO Max app.
- Open the app and sign in if prompted.
- Select the Settings icon and go to Subscription.
- Follow the prompts to Cancel Subscription and confirm.
Tips & Tricks for Canceling HBO
- Delete the HBO Max app from your device before trying to cancel; some users found the cancel option only appears after app deletion.
- Cancel via the website on a laptop or desktop, not the phone app, to ensure the cancellation option is visible and effective.
- Avoid using chat support for cancellation; just use the account subscription section on the website directly.
- Expect follow-up emails offering discounts or promotions to win you back; if you want to avoid these, opt-out from marketing emails promptly.
- No complicated scripts or language are required; simply using the cancel button in your account settings is sufficient.
- Timing matters: Some users recommend cancelling shortly after renewal to retain remaining subscription time without extra charges.
- If negotiation happens, just say you want to cancel and be firm; occasionally retention agents may try to offer discounts.
HBO Customer Service Info
If you need assistance, here's how you can get in touch with HBO's support team.
Cancel HBO Script
Script
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Dear HBO Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my HBO subscription. Due to recent changes in my personal circumstances, I am unable to continue my membership at this time.
I would appreciate your assistance in processing this cancellation and confirm when it has been completed. Thank you for your support and understanding.
Best regards.
Frequently Asked Questions
HBO allows members to deactivate their subscription at any time for any reason by sending an email request to siteadmin@hbo.com. HBO may also terminate your registration at any time without prior notice or liability. This makes cancellation flexible and straightforward for users.
Yes, you need your password to cancel your HBO subscription because you have to sign into your account on HBOMax.com to manage and cancel the subscription. If you don't remember your password, you can reset it at this URL: https://help.max.com/us/Answer/Detail/000002516. After signing in, you navigate to the profile settings and manage your subscription to cancel it.
- High subscription cost leading users to seek cheaper alternatives.
- Insufficient compelling content to keep subscribers engaged all year round.
- Price hikes causing dissatisfaction among loyal customers.
- Limited or infrequent new content releases frustrating subscribers.
- Content removal of favorite series and films, causing disappointment.
- Desire to save money or budget better by cutting down streaming services.
- Temporary use for binge-watching a few months then canceling.
- Seeking other entertainment options or platforms with better offerings.
HBO Max subscription automatically renews until you actively cancel it, and deleting the app does not cancel the subscription. You can cancel at any time without contracts or early cancellation fees, but you must cancel through the billing provider (HBO/WarnerMedia or third-party providers like Apple, Roku, etc.) before the next billing date to avoid charges. After cancellation, you will still have access until the end of your current billing period, so there are no lock-ins or penalties, but be aware they may try offering cheaper plans or retention offers to keep you subscribed at cancellation.
Before cancelling your HBO Max subscription, know that you will lose access to the entire HBO Max content library once your subscription expires, including exclusive shows, movies, and any additional services. You will also lose the ability to stream or watch any downloaded HBO Max content, as downloads expire after 30 days or 48 hours after starting playback. However, you can still access the content until your current billing period ends. If you want to keep any shows or movies long-term, you'll need to use a third-party app to download and convert HBO Max videos to formats like MP4 or MKV before cancelling.
- Billing provider information (e.g., whether you are billed through WarnerMedia, Amazon, Apple, Google Play, Roku, Hulu, a TV provider, etc.)
- Ability to sign in to your HBO Max/Max account (username/email and password)
- Email address associated with your HBO Max or billing provider account
- Login credentials for third-party providers (such as Apple ID, Amazon account, Google account, Hulu account, etc., if you subscribed through them)
- Access to the relevant account management portal (website or app for your billing provider, e.g., max.com, Amazon, Apple, Hulu, etc.)
- Subscription details (checking under the account/subscription section to ensure you select the right plan to cancel)
- Bank statements or transaction history (optional, for confirming your billing provider or resolving confusion)
- Provider-specific information or requirements (if you're on a bundled/partner plan, e.g., with Verizon, Cricket Wireless—contact your provider directly)
We've actually written a step by step guide on how to get a refund from HBO. Check it out!
The Easiest Way to Cancel HBO
If you’re frustrated trying to cancel your subscription, membership, or bill from HBO—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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