Support

Chargeback for Business

Get Chargeback

Difficulty
Estimated Time
How to Cancel Hex: Step by Step
How to Contact Hex
Tips and Tricks for Getting a Hex Refund
Why Do People Request Refunds from Hex
Hex Refund Script
Hex Refund Policy
The Easiest Way to Get a Hex Refund

4.5

7,420 rated reviews

How to Cancel a Hex Subscription

The Ultimate Step by Step Guide to Cancelling a Hex Subscription or Membership (hex.store)

Bella K.

Published

Invalid Date

Updated

August 13, 2025

Hex at hex.store offers a simple way to manage your online subscriptions and billing. They help you keep track of payments for services you love, like streaming platforms or apps, so you never miss a due date. If you notice a charge from them, it’s likely for one of the subscriptions you signed up for through their platform, making it easier to stay organized and in control of your expenses.

Difficulty

12345678910

Easy Medium Very Hard

Hex offers a relatively straightforward cancellation process through their website, but it may require navigating a few steps. Some users might find the interface confusing, which contributes to a moderate difficulty level.

Estimated Time

On average, it takes 00 10 minutes to cancel a Hex subscription.

How to Cancel Hex: Step by Step

If you purchased through hex.store:

Visit the hex.store website.
Log into your account by clicking on the "Login" button at the top right corner.
Enter your credentials (email and password).
Once logged in, navigate to your "Account Settings".
Select the "Subscriptions" tab.
Find the subscription you wish to cancel.
Click on the "Cancel Subscription" button next to the relevant subscription.
Follow any prompts to confirm the cancellation.
You will receive a confirmation email regarding your cancellation.

If you purchased through Apple (iTunes/App Store):

Open the Settings app on your iPhone or iPad.
Tap on your name at the top to access your Apple ID.
Select Subscriptions.
Locate the subscription linked to Hex.
Tap on the subscription, then select "Cancel Subscription".
Confirm the cancellation when prompted.

If you purchased through Google Play:

Open the Google Play Store app.
Tap on the menu icon (three horizontal lines) in the top left corner.
Select Subscriptions from the menu.
Find the Hex subscription in the list.
Tap on it, then select "Cancel Subscription".
Follow the on-screen instructions to confirm the cancellation.

How to Contact Hex

If you need assistance, here's how you can get in touch with Hex's support team.

Phone

The phone is not available.

support@hex.store

Site

https://hex.store/pages/contact

Get help with your refund

"This app saved me $127 in minutes"

Tips and Tricks for Getting a Hex Refund

Be prepared with your account details and specific subscription info before contacting support.
Contact customer service via live chat or phone, as users report quicker responses than email.
Use a polite but firm tone, stating clearly that you want to cancel your subscription.
If faced with resistance, mention that you find the service no longer valuable.
Ask to speak to a supervisor if the first representative cannot help; higher reps may have more authority to cancel without pushback.
Timing matters; contact them right before billing cycles to avoid pro-rated fees.
Check if they have any cancellation incentives, like discounts, to try to keep you as a customer.
If they offer a free trial or promo, leverage it to negotiate further.
Document everything; take screenshots or save chat logs for records.
Consider posting on social media if you're having trouble; companies often respond better to public inquiries.
If all else fails, dispute the charge with your bank or credit card company.

Why Do People Request Refunds from Hex

Financial constraints - Struggling with budgeting.
Lack of usage - Not taking full advantage of the service.
Better alternatives - Found a competing service that suits needs more effectively.
Change in interests - Shift in hobbies or preferences.
Quality of products - Dissatisfied with the quality or selection of items.
Customer service issues - Poor support experiences.
Billing errors - Encountering unauthorized charges or discrepancies.
Temporary pause - Wanting to take a break rather than cancel entirely.
Subscription fatigue - Overwhelmed by multiple subscriptions.
Promotional expiration - Ending of promotional pricing or discounts.

Hex Refund Script

Script

Copy

Dear Hex, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,

Hex Refund Policy

Hex (hex.store) allows members to cancel their subscription at any time without any penalties. Cancellations take effect at the end of the current billing cycle, ensuring that users can continue to access benefits until that period concludes.

The Easiest Way to Get a Hex Refund

If you're frustrated trying to cancel your subscription, membership, or bill from Hex—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.

Start reclaiming your money today with Chargeback

Submit a refund request with Chargeback

Get help with your refund

"This app saved me $127 in minutes"

Hex May Show Up On Your Statement As:

HEX STORE HEX HEX.COM HEXPAY HEX ONLINE HEX ELECTRONICS

Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may vary depending on specific circumstances.

Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.

Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.