Hexa: AI Logo Maker & Designer is an app that helps you create logos, business cards, invitations, and more using AI technology. It offers many design tools like logo creation, animated designs, and easy editing. The app works on a coin system where even if you subscribe for a year, you get a limited number of coins, and when those coins run out, you need to pay more to keep using certain features. So, if you see a charge from them, it could be for subscription or for buying more coins to keep accessing the designs.
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The subscription is managed through the Apple App Store on iOS devices, where cancellation is straightforward by navigating to Settings > [your name] > Subscriptions and selecting Cancel Subscription. This process is standardized for all subscriptions bought through Apple, making it relatively easy, though some users may find navigating to the subscription settings slightly unintuitive.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Hexa: AI Logo Maker & Designer subscription.
How to Cancel Hexa: AI Logo Maker & Designer: Step by Step
If you purchased through Hexa's website:
- Create an email to info@hexa3d.io.
- Include a clear request to cancel your subscription and terminate your account.
- State your intention explicitly to ensure your request is processed as soon as possible.
- Send the email and await confirmation of your account cancellation.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap on your name at the top of the screen.
- Select "Subscriptions".
- Find Hexa AI Logo Maker & Designer in the list and tap on it.
- Tap "Cancel Subscription" and confirm your cancellation.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device.
- Tap the menu icon (three horizontal lines) in the top-left corner.
- Select "Subscriptions".
- Locate Hexa AI Logo Maker & Designer and tap on it.
- Tap "Cancel Subscription" and follow the prompts to confirm.
If you need assistance, here's how you can get in touch with Hexa: AI Logo Maker & Designer's support team.
Phone
The phone is not available.
Tips and Tricks for Getting a Hexa: AI Logo Maker & Designer Refund
- Contact support multiple times using different channels like email and the app’s chat feature to increase chances of response.
- Be persistent and polite but firm in your request to cancel the subscription.
- Use clear language
- Request confirmation
- Check billing statements
- Time your cancellation
- Escalate by asking to speak with a supervisor
- Use consumer protection or payment platform dispute options
- Document all communications
Why Do People Request Refunds from Hexa: AI Logo Maker & Designer
- Too much focus on acquisition, neglecting loyal customers
- Not delivering the same value anymore (lower quality or restricted options)
- No options for customers to change or edit their subscription (lack of flexibility)
- Increased prices without matching value
- Customers don’t use the products
- Customers trying to cut down on costs
- Customer found a cheaper competitor
- Customer found a competitor offering better services or products
- Poor customer experience (e.g., bad customer service, long wait times)
Hexa: AI Logo Maker & Designer Refund Script
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Dear Hexa: AI Logo Maker & Designer, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Hexa: AI Logo Maker & Designer Refund Policy
Hexa allows you to terminate your account anytime by emailing info@hexa3d.io, which results in the immediate and irreversible deletion of all account data and credits. If you cancel your paid subscription, any existing purchased credits remain available for use until depleted, but monthly or yearly credit top-ups will stop. All credit purchases are final and non-refundable unless required by consumer protection laws, in which case refund requests are assessed individually.
The Easiest Way to Get a Hexa: AI Logo Maker & Designer Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Hexa: AI Logo Maker & Designer—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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