Hill's Pet Nutrition offers a convenient Autoship subscription service that delivers pet food right to your door on your schedule. With Autoship, you save money—getting 35% off your first order and 5% off every order after that, plus free shipping. You have full control to change, pause, or cancel your subscription anytime through your account. They charge your payment method according to your chosen shipping schedule, so that’s likely why you might see charges from them.
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Cancelling a subscription with Hill's Pet Nutrition can be done online through the user's account dashboard or by contacting customer service. The process is straightforward with clear instructions but requires cancellation at least two days before the order ships, which slightly limits flexibility making it moderately easy but not instant.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Hill's Pet Nutrition subscription.
How to Cancel Hill's Pet Nutrition: Step by Step
If you purchased through Hill's Pet Nutrition directly:
- Go to the Hill's Pet Nutrition account dashboard.
- Log in with your account credentials.
- Select My Autoships from the menu.
- Find the subscription you wish to cancel.
- Click on the options for that subscription and select "Cancel".
- Confirm the cancellation when prompted.
If you purchased through customer service:
- Call Hill's customer service at the number provided on their website in the Contact Us section.
- Provide them with your account details and request cancellation of your subscription.
- Follow any additional instructions provided by the customer service representative.
If you need assistance, here's how you can get in touch with Hill's Pet Nutrition's support team.
Tips and Tricks for Getting a Hill's Pet Nutrition Refund
- Sign up for autoship to get the initial discount, then cancel the autoship subscription promptly before the next billing cycle. Repeat this process switching providers if necessary until the discount is refused.
- Cancel at least two days before your order ships to avoid being charged for the next shipment.
- Use firm and clear language when requesting cancellation, emphasizing that you want to stop all future orders and charges.
- Contact customer service directly via phone or email for cancellation requests, as online interfaces might be limited or buggy.
- Escalate by asking to speak to supervisors if the cancellation is resisted or unclear charges continue.
- Be persistent and document all communications including emails and call logs, which can help in disputing unwanted charges.
- Timing matters—cancel right after receiving the order or before the next billing cycle closes to avoid additional charges.
- Some users report success in cancelling by declaring their pet deceased via the account portal or with customer service, effectively stopping ongoing orders.
- Explore alternatives like Chewy or online vet pharmacies for better pricing and sometimes easier cancellation processes.
Why Do People Request Refunds from Hill's Pet Nutrition
- Difficulty in cancellation process: Customers experienced not being allowed to speak to a representative and receiving generic emails instead.
- Ignored cancellation requests: Customers' emails to cancel orders were ignored, resulting in unwanted charges.
- Poor customer service: Delays in shipments and lack of compensation for missed or late prescription food deliveries.
- Incorrect product delivery: Receiving the wrong food for pets with special dietary needs, leading to additional costs and no refund or replacement.
- No returns accepted: Refusal to accept returns even when the pet has passed away and the food is unopened.
- Price increases: Customers cited rising prices as a reason for switching to other brands.
Hill's Pet Nutrition Refund Script
Script
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Dear Hill's Pet Nutrition, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Hill's Pet Nutrition Refund Policy
Hill's Pet Nutrition allows you to cancel your subscription by logging into your account or contacting their customer service. You must cancel at least two days before your order ships to avoid being charged for the next shipment. If you cancel and later reactivate your subscription, the discount on subscription items may change to the current discount rate. Autoship subscriptions will continue to create orders automatically until canceled or the subscription period ends.
The Easiest Way to Get a Hill's Pet Nutrition Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Hill's Pet Nutrition—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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