Honest Mobile offers two main SIM plans for mobile service. The Classic SIM plan costs from £13.50/month and includes unlimited calls, texts, and 5 days of free EU roaming, plus bills that drop every month to keep pricing fair. They also offer a Smart SIM plan for £3.75/month, which is mainly for unlimited data on supported apps and free global roaming but doesn’t include calls or texts. Customers get quick support and can choose either eSIM or physical SIM, making it simple and flexible for different needs.
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The cancellation process is straightforward and can be done via the Honest mobile app in a few simple steps, without needing to call or wait for customer service. This makes it quite easy for most consumers to cancel their subscription with minimal effort.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Honest mobile bill subscription.
How to Cancel Honest mobile bill: Step by Step
If you purchased through Honest Mobile:
- Open the Honest app.
- Tap SIMs in the bottom navigation bar.
- Tap on the SIM card you want to cancel.
- Scroll down to the LEAVE section.
- Tap Cancel SIM.
- Review the cancellation information and commitment end date.
- Tap Set cancellation for [your end date here].
- Select the reason for cancelling from the list.
- Tap Cancel my SIM to confirm.
Your service will end on the scheduled date, and your phone number will be permanently lost unless you request a PAC code beforehand. You'll lose access to all services associated with this SIM.
If you wish to request a PAC code:
- Open the Honest app.
- Navigate to the PAC code request section.
- Request a PAC code directly in the app or text PAC to 65075.
- Note that your PAC code is valid for 30 days.
- Be aware that you need to give 30 days notice if you want your contract to end.
If you need assistance, here's how you can get in touch with Honest mobile bill's support team.
Phone
The phone is not available.
Tips and Tricks for Getting a Honest mobile bill Refund
- Port your number out to another carrier to automatically cancel Honest Mobile service without needing to call.
- Turn off autopay before starting cancellation steps to avoid unexpected automatic charges.
- Pay off any phone balance and request unlock prior to porting number out.
- Do not mention cancellation upfront; instead say you are traveling or selling your phone when requesting unlock.
- Cancel effective immediately during the call rather than scheduling for later to avoid extra billing cycles; insist if needed and escalate to supervisor.
- Keep records of your interactions and request confirmation of $0 balance.
- Use polite but firm language asking clearly for cancellation or port-out service.
- Request PAC or STAC code via text or app if needed to port number away from Honest Mobile.
- Remove any installed Honest Mobile data profiles on your phone after stopping service.
- If billing issues persist, escalate to customer support on social media channels like Twitter or Facebook Messenger for better responses.
- If unresolved, consider regulatory complaints to FTC or FCC as a last resort.
- Use a credit card over bank card to pay bills so you can dispute any unexpected charges.
Why Do People Request Refunds from Honest mobile bill
- Service activation issues: Customers unable to get their subscription to work properly.
- Misleading or unclear information: Restrictions on app usage while roaming, not explicitly stated upfront.
- Disappointment with roaming features: No free roaming options and limited functionality abroad.
- Unexpected charges or billing issues: Unexpected charges or confusion about billing leading to dissatisfaction.
- Lack of convenient add-ons: Absence of simple add-ons for international calls or data, leading to high bills.
- Suspension of service despite reassurances: Instances of number suspension even after being told no payment was needed that month.
- Customer dissatisfaction after subscription: Unmet expectations or limitations causing cancellations shortly after subscribing.
- Complicated cancellation process: Difficulty in canceling subscriptions leading to frustration.
Honest mobile bill Refund Script
Script
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Dear Honest mobile bill, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Honest mobile bill Refund Policy
Honest Mobile allows cancellation of their Honest Plan within 14 days after SIM activation, with a refund minus usage days during this period. Monthly SIMs can be ended by giving notice for the calendar month's end or using a PAC code, while 12-month SIMs can be cancelled via the Honest App at the period's end. In cases of breach, service issues, significant changes, or fraudulent use, Honest Mobile may end the plan immediately and provide refunds for unused days.
The Easiest Way to Get a Honest mobile bill Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Honest mobile bill—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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