Hooked & Company offers subscription services where customers receive products regularly, and the billing is based on these ongoing subscriptions. Customers can manage their subscriptions via a dashboard, where they can pause or cancel future shipments. The company is known for subscription billing, which might be why someone sees charges from them. These subscriptions often automatically renew, and customers are billed accordingly until they cancel. The company aims to make subscription management accessible through several options, including online tools and customer support.
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The cancellation process is straightforward and can be done online through the user dashboard by logging in, managing the subscription, and confirming cancellation. There are clear steps and no reported major hurdles, but the user must answer confirmation questions and ensure cancellation is complete, making it a little above the easiest level.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Hooked & Company subscription.
How to Cancel Hooked & Company: Step by Step
If you purchased through the website:
- Log in to your account on hookedandcompany.com.
- Navigate to the Subscriptions tab in your dashboard.
- Select Manage to view your current subscriptions.
- Click on the subscription you wish to cancel.
- Follow the prompts to confirm cancellation.
If you purchased recently (less than 24 hours ago):
- Visit the opt-out page.
- Fill out all required fields:
- Last Name
- Email Address
- Zip Code
- Order Number
- Item Name
- Status
- Submit the form to cancel your subscription.
If you need assistance, here's how you can get in touch with Hooked & Company's support team.
Phone
The phone is not available.
Tips and Tricks for Getting a Hooked & Company Refund
- Be persistent: Repeatedly contact customer support via different channels like email, phone, and live chat until you get a response.
- Use clear, firm language: State simply that you do not want to continue with the service, without giving reasons like cost or lack of use as they may try to offer you incentives to stay.
- Escalate quickly: If frontline support is unhelpful, ask to speak to a manager or someone higher up in the company.
- Document everything: Keep copies of all emails, chats, and call logs as proof of your cancellation attempts.
- Time your cancellation right: Aim to cancel just before your renewal or billing date to avoid extra charges.
- Use payment method as leverage: If the company refuses to cancel, inform your credit card company or bank to block future charges.
- Avoid offering reasons like "too expensive" or "don't use it enough": These can prompt retention offers which may delay cancellation.
- Request confirmation of cancellation in writing: To ensure the cancellation is processed and you have proof.
- Check for specific cancellation procedures: Some users report needing to downgrade before cancelling or sending a cancellation request via a particular form or email.
Why Do People Request Refunds from Hooked & Company
- Unauthorized charges and confusion over subscription billing.
- Claims of having canceled subscriptions but still being charged.
- Frustration with lack of response or outright refusal to process cancellations despite providing order details.
- Difficulty with customer service in resolving subscription cancellations.
- Disputes regarding subscription terms and conditions agreed at checkout, perceived as unfair ongoing billing.
- Concerns about the complexity of cancellation process, particularly for less tech-savvy customers.
- Worries about unwanted automatic renewals even after attempts to cancel.
Hooked & Company Refund Script
Script
Copy
Dear Hooked & Company, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Hooked & Company Refund Policy
Hooked & Company allows you to cancel your membership at any time to avoid future charges or to receive a pro rata refund for an annual membership. The quickest way to cancel is by logging into your dashboard, selecting the Subscriptions tab, tapping Manage, and then canceling from there. Cancellations made within 24 hours of an order can also be processed through a specific opt-out form on their website.
The Easiest Way to Get a Hooked & Company Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Hooked & Company—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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