How to Cancel a HSS (Hospital for Special Surgery) Subscription
The Ultimate Step by Step Guide to Cancelling a HSS (Hospital for Special Surgery) Subscription or Membership (hss.edu)
By
Bella K.
|
Published
August 11, 2025
|
Updated
August 12, 2025
The Hospital for Special Surgery (HSS) specializes in orthopedic and rheumatologic care, helping people with joint, muscle, and bone issues. They offer a range of services, including surgeries, physical therapy, and personalized treatment plans. If you receive a bill from them, it could be for a recent appointment, procedure, or therapy session related to your care.
Cancelling a subscription to HSS can involve navigating through various customer service channels and may require multiple interactions, which can be frustrating. Additionally, terms can vary based on the specific service, adding to the complexity of the cancellation process.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a HSS (Hospital for Special Surgery) subscription.
How to Cancel HSS (Hospital for Special Surgery): Step by Step
If you purchased through hss.edu directly:
Visit the HSS website at hss.edu.
Log in to your account using your credentials.
Navigate to the Account Settings or Subscriptions section.
Locate the membership or subscription you wish to cancel.
Select Cancel Subscription.
Follow the prompts to confirm the cancellation.
If you purchased through a mobile app:
Open the HSS mobile app on your device.
Log in to your account.
Go to the Account or Settings option.
Select Subscriptions.
Find the subscription you want to cancel.
Tap on Cancel Subscription and confirm your decision.
If you purchased through Apple (App Store):
Open the Settings app on your iPhone or iPad.
Tap your name at the top to access your Apple ID.
Select Subscriptions.
Find the HSS subscription in the list.
Tap on it and then select Cancel Subscription.
Confirm the cancellation.
If you purchased through Google Play:
Open the Google Play Store app on your Android device.
Tap your profile icon in the top right corner.
Select Payments & subscriptions.
Tap on Subscriptions.
Locate the HSS subscription.
Tap on Cancel Subscription and confirm your action.
If you purchased through PayPal:
Log in to your PayPal account.
Go to Settings by clicking the gear icon.
Select Payments and then Manage pre-approved payments.
Find HSS in the list of merchants.
Click on it and select Cancel.
Confirm the cancellation.
How to Contact HSS (Hospital for Special Surgery)
If you need assistance, here's how you can get in touch with HSS (Hospital for Special Surgery)'s support team.
Tips and Tricks for Getting a HSS (Hospital for Special Surgery) Refund
Document Everything: Keep records of all communications, including dates, times, and names of representatives.
Use Clear Language: Be direct in your communication; state that you want to cancel your subscription or membership.
Ask for Confirmation: Request a confirmation email or receipt of your cancellation to have proof.
Timing Matters: Contact them early in the month when billing issues are less active.
Be Polite but Firm: Maintain a calm tone, but don’t hesitate to assert your request firmly.
Use Multiple Channels: Try cancelling through phone, email, and their website to find the method that works best.
Escalate If Necessary: If initial attempts fail, ask to speak to a supervisor or a higher authority.
State Financial Hardship: Mention that you’re facing financial difficulties; this can sometimes expedite cancellation.
Leverage Free Trials: If you’re on a trial, remind them that you’re within your rights to cancel before being charged.
Follow Up Regularly: If you don’t receive a confirmation, follow up repeatedly to ensure your request is processed.
Why Do People Request Refunds from HSS (Hospital for Special Surgery)
Financial constraints: unable to afford membership or subscription fees.
Lack of usage: not utilizing services often enough to justify cost.
Relocation: moving to a different area where services are not available.
Change in health needs: no longer requiring orthopedic services.
Poor service experience: dissatisfaction with the quality of care.
Changing insurance: new insurance may not cover HSS services.
Seeking alternative treatment: exploring different facilities or therapies.
Personal circumstances: life changes such as job loss or family issues.
Accessibility issues: difficulty reaching the facility due to transportation challenges.
Lack of communication: insufficient information on benefits and services offered.
HSS (Hospital for Special Surgery) Refund Script
Script
Copy
Dear HSS (Hospital for Special Surgery), Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
HSS (Hospital for Special Surgery) Refund Policy
HSS allows members to cancel their subscriptions or memberships by providing written notice, typically requiring a cancellation period of 30 days. Refunds may be issued based on the remaining balance of the subscription after the cancellation period. It is advisable to review specific membership agreements for detailed terms and conditions.
The Easiest Way to Get a HSS (Hospital for Special Surgery) Refund
If you're frustrated trying to cancel your subscription, membership, or bill from HSS (Hospital for Special Surgery)—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
HSS may have specific terms and conditions that could include minimum commitment periods or early cancellation fees, so it's crucial to read the fine print before subscribing. Additionally, be aware that some services might require you to contact customer support directly to cancel, which can be a frustrating obstacle. Always check for auto-renewal clauses that might extend your commitment without your explicit consent.
Financial constraints: unable to afford membership or subscription fees.
Lack of usage: not utilizing services often enough to justify cost.
Relocation: moving to a different area where services are not available.
Change in health needs: no longer requiring orthopedic services.
Poor service experience: dissatisfaction with the quality of care.
Changing insurance: new insurance may not cover HSS services.
Seeking alternative treatment: exploring different facilities or therapies.
Personal circumstances: life changes such as job loss or family issues.
Accessibility issues: difficulty reaching the facility due to transportation challenges.
Lack of communication: insufficient information on benefits and services offered.
Full name of the subscriber
Email address associated with the account
Phone number linked to the subscription
Subscription ID or membership number
Date of birth for verification
Reason for cancellation
Billing address associated with the account
Last payment date or transaction ID
Preferred method of communication
Confirmation of cancellation request
Before cancelling your HSS membership or subscription, be aware that you will lose access to exclusive health resources, specialized webinars, and tailored wellness content designed for your needs. Additionally, consider any ongoing therapies or appointments that might be impacted, as well as potential fees associated with early cancellation. Make sure to review the cancellation policy to understand any remaining obligations or repercussions.
HSS allows members to cancel their subscriptions or memberships by providing written notice, typically requiring a cancellation period of 30 days. Refunds may be issued based on the remaining balance of the subscription after the cancellation period. It is advisable to review specific membership agreements for detailed terms and conditions.
To cancel your subscription with HSS (Hospital for Special Surgery), you will need your password to access your account. If you’ve forgotten it, you can easily reset it using this link: [Reset Password](https://www.hss.edu/reset-password). If you encounter any issues or prefer assistance, you might also consider reaching out to their customer support.
The cancellation process typically takes about 30 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your HSS (Hospital for Special Surgery) subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your HSS (Hospital for Special Surgery) account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel HSS (Hospital for Special Surgery) online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
HSS (Hospital for Special Surgery) May Show Up On Your Statement As:
HSS Hospital for Special Surgery hss.edu HSS Billing HSS Orthopedics HSS Physical Therapy HSS Laboratory HSS Imaging HSS Clinic HSS Surgery
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
Chargeback can help you cancel subscriptions and get refunds
Find unwanted sneak subscriptions
We'll cancel them for you and even try to get you a refund
✓HSS (Hospital for Special Surgery) Cancellation Expert
6 cancellation experts online right now
Chargeback and the Chargeback trademarks used herein are trademarks or registered
trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is
for identification and reference purposes only and does not imply any association with the copyright or
trademark holder of their product or brand. Other product and company names mentioned herein are the
property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.svg)
.svg)
.svg)
.png)
