Humanitix is a ticketing platform that helps people buy and sell event tickets while supporting charities. They don’t charge any subscription fees, just a small fee per ticket sold, and 100% of their profits go to charity. So, if you see a charge from Humanitix, it's likely from buying a ticket to an event where your ticket fee helps a good cause. They also offer a bunch of features for event organizers, like selling tickets online, customizing designs, and easy payout options.
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The cancellation process for a Humanitix account is moderately difficult because it requires contacting their support team through messenger or email rather than an instant self-service option. The user must provide their account email and reason for deletion, which introduces a delay due to the manual processing and security verification.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Humanitix subscription.
How to Cancel Humanitix: Step by Step
If you purchased through Humanitix.com:
- Log in to your Humanitix account.
- Navigate to the "Orders/Refunds" section.
- Locate the subscription you wish to cancel.
- Click on "Actions" next to the order.
- Select "Cancel Subscription".
- Follow the prompts to confirm the cancellation.
- You will receive a confirmation email once your subscription has been successfully canceled.
If you need assistance, here's how you can get in touch with Humanitix's support team.
Phone
The phone is not available.
Tips and Tricks for Getting a Humanitix Refund
- Contact customer support during business hours for quicker responses and less chance of delays.
- Use clear, direct language stating your intent to cancel immediately to avoid any confusion.
- Document all communication by saving emails and chat transcripts as proof in case of disputes.
- Ask for confirmation in writing that your subscription or membership has been cancelled.
- Follow up persistently if you do not receive timely responses or confirmations.
- Check billing cycles and aim to cancel just before a new billing period to avoid unwanted charges.
- Escalate to a supervisor or higher support tier if initial customer service is unhelpful.
- Use social media or public forums to politely highlight your issue if private requests fail, as it often speeds up resolution.
- Leverage refund policies if applicable, requesting refunds for unwanted charges after cancellation.
- Be polite but firm to increase chances of cooperation and positive outcomes.
Why Do People Request Refunds from Humanitix
- Duplicate charges made to the buyer's account.
- Tickets cancelled either by the event host or the buyer.
- Unexpected changes in the event details or schedule.
- Event cancellations leading buyers to request refunds.
- Refund errors due to invalid payment cards or timing issues regarding purchase and refund attempt.
- Partial or full refunds requested based on individual circumstances.
- Discretionary refunds based on event host decisions rather than fixed policies.
- Booking fees not refunded, causing dissatisfaction.
Humanitix Refund Script
Script
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Dear Humanitix, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Humanitix Refund Policy
Humanitix allows event hosts to refund or cancel tickets at their discretion, provided funds are available, and refunds are final and cannot be undone. Buyers receive only the ticket's face value back minus any non-refundable booking fees, with refunds processed to the original card within 2-5 business days. Refunds cannot be made within 24 hours of purchase, and if the original card is invalid, hosts must arrange alternative refund methods outside Humanitix.
The Easiest Way to Get a Humanitix Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Humanitix—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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