INMOTION Hosting offers various web hosting plans like Shared Hosting, WordPress Hosting, VPS Hosting, Dedicated Servers, and Reseller Hosting. They provide easy-to-use services with features like free domains, SSL, and website transfers, backed by 24/7 customer support. Customers can choose flexible monthly or yearly billing options that fit their needs, and plans come with a 90-day money-back guarantee. So if you're getting billed by them, it's likely for hosting a website or related services on their secure and reliable platform.
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The cancellation process at InMotion Hosting is relatively straightforward through their Account Management Panel by disabling auto-renewal or canceling the subscription. However, immediate cancellation or refunds might require contacting customer service, which may introduce some complexity and waiting time, but overall it is not overly difficult for a consumer.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a INMOTION subscription.
How to Cancel INMOTION: Step by Step
If you purchased through the InMotion Hosting website:
- Log in to your Account Management Panel (AMP).
- Click on the Billing tab.
- Select My Subscriptions.
- Find the product or service you would like to cancel.
- Click the red “X” next to the product or service.
- Complete the short survey if prompted and click Submit.
- You will see “Cancellation Request Submitted”.
If you purchased through a third-party payment method:
- Log in to your Account Management Panel (AMP).
- Hover over the Billing menu option.
- Select My Subscriptions.
- Click the red X at the end of the row for each billing item you want to cancel, such as domain registration or domain privacy.
- Confirm the request to cancel the selected item(s) and click Submit.
- Items will expire on the next renewal date.
If you need immediate cancellation:
- Contact Customer Service at the number +1-757-416-6575.
- You can also reach them through live chat or by creating a support ticket.
If you need assistance, here's how you can get in touch with INMOTION's support team.
Tips and Tricks for Getting a INMOTION Refund
- Start cancellation early: Initiate cancellation at least 1-2 months before renewal to avoid automatic charges.
- Use multiple contact methods: Call customer service phone lines and use live chat simultaneously for quicker response.
- Be persistent and patient: Expect long wait times (30 minutes to an hour) and repeated follow-ups.
- Request escalation: Firmly ask to speak with a supervisor or manager if the front-line agent resists cancellation.
- Emphasize immediate cancellation: Stress you want the subscription stopped effective immediately to prevent future billing.
- Document everything: Keep records of dates, times, names of representatives, and confirmation messages.
- Avoid mentioning refund upfront: Focus on cancellation first; refunds are rarely granted and approached as a separate issue.
- Leverage timing: Cancel during off-peak hours or weekdays when wait times may be shorter.
- Remain polite but firm: A respectful tone combined with clear intent to cancel can sometimes help bypass customer service resistance.
- Consider bank interventions: If cancellation fails but billing continues, contact your bank to dispute charges or stop payments.
- Be wary of auto-renewal: Manually monitor subscription period to avoid unwanted automatic renewals.
- Use community pressure: Mention online forums or social media complaints to push representatives toward compliance.
Why Do People Request Refunds from INMOTION
- Service outages or downtime causing loss of website accessibility for extended periods.
- Long wait times and poor customer support, including unhelpful responses and delays in resolving issues.
- Unauthorized or unexpected charges such as billing for additional services not clearly agreed upon.
- Forced plan changes without full user consent, leading to confusion and loss of previously paid amounts.
- Denial of refunds due to expiration of money-back guarantee period, sometimes complicated by slow company communication.
- Server performance issues including slowness impacting website functionality.
- Billing disputes including overcharges or penalties related to downgrades or currency exchange.
- Account suspensions causing loss of access to websites and backups.
- Difficulties in obtaining backups or migrating content when cancelling service.
- Lack of clear communication about cancellation and refund policies.
INMOTION Refund Script
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Dear INMOTION, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
INMOTION Refund Policy
INMOTION hosting offers a 90-day money-back guarantee on most plans. Customers can cancel by disabling auto-renewals via their AMP account at least 30 days before the end of the contract term to avoid a $50 early cancellation fee; otherwise, cancellation requires this fee. Refund requests must be made through customer service, and services remain active until the paid period ends after cancellation is set.
The Easiest Way to Get a INMOTION Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from INMOTION—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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