The Ultimate Step by Step Guide to Cancelling an italki Subscription or Membership (italki.com)
By
Bella K.
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Published
August 11, 2025
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Updated
August 12, 2025
italki is a platform where you can connect with language teachers from all over the world to learn and practice a new language. You can choose from one-on-one lessons tailored to your needs, and there are options to pay per lesson or sign up for a subscription for regular classes. This makes it easy to fit language learning into your schedule and budget. If you see charges from italki, it's likely for the lessons you've taken or a subscription you've signed up for.
Cancelling italki's subscription is relatively straightforward, as users can do it through their account settings. However, some users might find it slightly confusing if they aren't familiar with the platform's navigation.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a italki subscription.
How to Cancel italki: Step by Step
If you purchased through italki.com:
Log in to your italki account.
Go to the Settings page from the dropdown menu under your profile.
Select the Subscription tab.
Find the subscription you wish to cancel and click on Cancel Subscription.
Follow the prompts to confirm the cancellation.
If you purchased through Apple (iTunes):
Open the Settings app on your iPhone or iPad.
Tap on your name at the top to access your Apple ID settings.
Select Subscriptions.
Locate your italki subscription in the list.
Tap on Cancel Subscription and confirm your choice.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the menu icon (three horizontal lines) and select Subscriptions.
Find your italki subscription in the list.
Tap on Cancel Subscription and follow the on-screen instructions to confirm.
If you purchased through PayPal:
Log in to your PayPal account.
Go to the Settings gear icon.
Select Payments and then click on Manage automatic payments.
Find the italki entry and click on it.
Click on Cancel to stop the subscription.
How to Contact italki
If you need assistance, here's how you can get in touch with italki's support team.
Contact Customer Support: Use the chat option for quicker responses, as it often leads to faster resolutions.
Be Polite but Firm: Start with a friendly tone but clearly state your intention to cancel without wavering.
Ask for Confirmation: Request a confirmation email once your subscription is cancelled to avoid future charges.
Use the Right Timing: Cancel just before the billing cycle to prevent being charged for the next month.
Leverage Feedback: Mention that you are cancelling due to specific issues or dissatisfaction; this might incentivize them to offer discounts or retain you.
Escalate if Necessary: If the initial representative is unhelpful, ask to speak with a supervisor to discuss your cancellation.
Check for Free Trials: If you’re within a trial period, mention that you expected it to auto-cancel, which might prompt immediate action from support.
Document Everything: Keep records of all communications and take screenshots of your cancellation request.
Use Social Media: If you encounter difficulty, posting on Twitter or Facebook can sometimes prompt a quicker response due to public visibility.
Be Persistent: If you don’t receive a response in a timely manner, follow up regularly to keep your request on their radar.
Why Do People Request Refunds from italki
Too expensive - The cost of the subscription may not be justifiable for some users.
Change in personal circumstances - Life events such as moving, job changes, or family responsibilities may impact the ability to continue.
Not using the service - Some users find they aren't taking full advantage of the lessons or features.
Unsatisfactory experience - Poor quality of lessons or instructors may lead to cancellation.
Lack of time - Busy schedules may prevent users from dedicating time to language learning.
Preference for free resources - Users might choose to utilize free alternatives instead.
Difficulty with scheduling - Inconsistent availability of teachers can complicate lesson planning.
Need for different learning methods - Users may prefer other formats or styles that italki doesn’t offer.
italki Refund Script
Script
Copy
Dear italki, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
italki Refund Policy
italki offers various subscription plans for accessing language tutoring services, and users can cancel their subscriptions at any time directly through their account settings. Once canceled, users will retain access to their benefits until the end of the billing cycle. Refunds are typically not provided for the period already paid.
The Easiest Way to Get a italki Refund
If you're frustrated trying to cancel your subscription, membership, or bill from italki—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Italki allows you to cancel your subscription, but be cautious of potential advanced billing, which can lead to charges even after cancellation. There might not be any explicit contracts or long lock-ins, but ensure you check for any terms regarding billing cycles and refund policies to avoid unwanted charges.
Too expensive - The cost of the subscription may not be justifiable for some users.
Change in personal circumstances - Life events such as moving, job changes, or family responsibilities may impact the ability to continue.
Not using the service - Some users find they aren't taking full advantage of the lessons or features.
Unsatisfactory experience - Poor quality of lessons or instructors may lead to cancellation.
Lack of time - Busy schedules may prevent users from dedicating time to language learning.
Preference for free resources - Users might choose to utilize free alternatives instead.
Difficulty with scheduling - Inconsistent availability of teachers can complicate lesson planning.
Need for different learning methods - Users may prefer other formats or styles that italki doesn’t offer.
Account Information: Username and password
Email Address: The email associated with the account
Subscription Type: Type of italki subscription (e.g., italki Tutor or italki Teacher)
Billing Cycle: Monthly or annual billing details
Payment Method: Credit card, PayPal, etc.
Cancellation Policy: Understanding of italki’s cancellation terms
Reason for Cancellation: Optional feedback requirement
Confirmation of Cancellation: Request for a confirmation email or receipt
Technical Support: Contact information for customer service if needed
Before cancelling your italki subscription, be aware that you will lose access to any premium features, such as personalized lessons and priority booking with teachers. Additionally, any unused italki credits may expire upon cancellation, so consider using them before you end your subscription. If you’re part of a community or have ongoing conversations with tutors, those connections may be affected as well. Lastly, check if there's a fee or specific cancellation period to avoid unexpected charges.
italki offers various subscription plans for accessing language tutoring services, and users can cancel their subscriptions at any time directly through their account settings. Once canceled, users will retain access to their benefits until the end of the billing cycle. Refunds are typically not provided for the period already paid.
Yes, you'll need your password to cancel your italki subscription. If you've forgotten your password, you can easily reset it by visiting this link: https://www.italki.com/user/reset_password. Just follow the prompts to create a new password and then you can proceed with your cancellation.
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your italki subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your italki account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel italki online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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