LaunchPass helps people set up and manage paid memberships for their Discord, Telegram, or Slack communities. It lets community owners charge subscriptions with flexible billing options like one-time or recurring payments, free trials, and multi-level memberships. Members are billed securely through Stripe, and LaunchPass handles everything from invites to refunds automatically. So if you see a charge from LaunchPass, it's likely because you subscribed to or joined a paid chat community they manage.
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The cancellation process is straightforward and can be done via the Customer Portal or through a bot command for Discord members. It requires a few clicks and confirmation but is not overly complicated or time-consuming.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a LaunchPass subscription.
How to Cancel LaunchPass: Step by Step
If you purchased through LaunchPass directly:
- Login to your Customer Portal.
- Click Login beside the subscription you want to cancel.
- Go to "Click Here".
- Click the 3 dots next to the Update Card button.
- Click Cancel subscription.
- Check the box, add your reason for canceling (optional), then click Cancel subscription.
- You will receive a confirmation email once your cancellation is processed.
- You will have access to your community until the end of your subscription period.
If you purchased through Discord:
- Locate the LaunchPass bot on your server’s users list (right panel).
- Send a message with the word "cancel" to the bot.
- Follow the prompts provided by the bot to access your Customer Portal and complete cancellation.
If you need assistance, here's how you can get in touch with LaunchPass's support team.
Tips and Tricks for Getting a LaunchPass Refund
- Start cancellation right after the next billing cycle begins to avoid being charged for another period.
- Use precise and firm language when requesting cancellation, such as "Please cancel my subscription immediately" to avoid ambiguity.
- Escalate by contacting support multiple times if your first cancellation request is ignored or delayed.
- Follow up mainly via email and keep records of all communication for proof if needed.
- Look for a "manage subscription" link in your customer portal and use that instead of relying on official processes described in policies.
- Check billing statements carefully to confirm cancellation and dispute charges immediately if cancellation does not take effect.
- Mention potential charge disputes or complaints to payment providers if the company resists or delays cancelling.
- Timing matters: Cancelling late in the billing cycle may result in extra charges or non-refund of fees.
- Some users report success by requesting cancellations outside normal business hours to avoid delays or automated replies.
- If stuck, post on public forums or Reddit to seek advice or prompt company response.
Why Do People Request Refunds from LaunchPass
- Difficulty or impossibility in canceling subscriptions, with multiple cancellation attempts failing.
- Unexpected or unauthorized charges even after attempting to cancel.
- Poor or automated support responses such as unhelpful AI chatbots.
- Subscription renewal after cancellation without user consent.
- Errors during cancelation attempts such as system errors saying "something went wrong."
- Requests for refunds being redirected to bank or business owner instead of LaunchPass.
- Concerns about the service facilitating scam attempts by business owners using the platform.
LaunchPass Refund Script
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Dear LaunchPass, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
LaunchPass Refund Policy
LaunchPass allows you to cancel your subscription via your Customer Portal by selecting the subscription and choosing the cancel option. After cancellation, you will continue to have access to your community until the end of your current subscription period, after which the subscription will not renew. A confirmation email is sent upon cancellation.
The Easiest Way to Get a LaunchPass Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from LaunchPass—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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