Fairway Green offers lawn care services including fertilization, weed control, disease control, pest control, mosquito control, lawn seeding, aeration, and tree and shrub care. They provide subscription-style maintenance plans tailored to different lawn types like Fescue (cool-season) and Bermuda/Zoysia (warm-season) that include multiple scheduled treatments throughout the year to keep lawns healthy and weed-free. Billing is done via online payments through PayPal for services rendered. If you see charges from them, it is likely for one of these maintenance plans or individual lawn treatments.
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Cancellation is a verbal agreement and can be done any time, but requires contacting customer service via phone during business hours which may require waiting or redialing. The process is straightforward but not fully automated or instant, making it relatively easy but dependent on reaching a representative.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Lawn Service subscription.
How to Cancel Lawn Service: Step by Step
If you purchased through Fairway Green directly:
- Visit the Fairway Green contact page.
- Choose your preferred method to reach out:
- Call the Raleigh office at (919) 457-1031.
- Call the Charlotte office at (704) 392-0811.
- Fill out the contact form and include your request to cancel your membership.
- Provide your account details and any necessary information requested by the customer service representative to process your cancellation.
- Confirm your cancellation request and note any cancellation confirmation they provide.
If you purchased through a third-party platform:
- Identify the third-party platform you used to subscribe (if applicable).
- Visit the respective platform’s account management page.
- Locate the section for subscriptions or billing.
- Select the Fairway Green service and look for the cancel option.
- Follow the prompts to confirm the cancellation.
If you need assistance, here's how you can get in touch with Lawn Service's support team.
Email
The email is not available.
Tips and Tricks for Getting a Lawn Service Refund
- Call to cancel directly with the technician rather than a generic sales or customer service rep to ensure the cancellation is registered.
- Make cancellation calls well in advance of the next scheduled service, ideally adhering to any notice periods mentioned in the contract.
- Keep a polite but firm tone; clearly state you do not want any further services or charges.
- Document all communication including times, dates, and names of representatives you speak to.
- Send a certified letter confirming your cancellation and stating explicitly you did not authorize future services or payments, and notify that further attempts may be reported as fraud or trespassing.
- Refuse payment for unrequested or unauthorized services and dispute charges with your credit card company if necessary.
- Be prepared for persistence and repeated attempts to provide service or charge you; some companies may ignore cancellations initially.
- Escalate by threatening legal action or contacting consumer protection agencies if the service provider continues to bill or service without consent.
- Consider publicly sharing your negative experience to warn other customers and sometimes this prompts quicker resolution.
- Use clear and unambiguous language such as “This is my final cancellation notice. Cease all services and charges immediately.”
- Beware of online cancellation forms or emails alone, since many services require phone cancellations to be valid.
- Timing your cancellation just after service but before the next billing cycle may minimize charges.
- If the company is hard to reach, persist through long hold times and call repeatedly at varying times of day.
Why Do People Request Refunds from Lawn Service
- Moving out of the service area requiring cancellation.
- Experiencing financial problems such as job loss or wanting to save money due to perceived low value.
- Wanting to try DIY lawn care to save money, even though it often leads to poorer results.
- Receiving poor service, including missed appointments, broken promises, and rude or unresponsive technicians.
- Getting poor results from the service, often due to subpar products or lack of expertise from the provider.
- Assuming lawn care is no longer needed because the lawn looks good at a certain point.
Lawn Service Refund Script
Script
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Dear Lawn Service, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Lawn Service Refund Policy
Fairway Green allows you to terminate its lawn services at any time by notifying them in writing or by telephone, with responsibility for payment of all services rendered up to termination. Credit card payments are automatically charged as services are provided unless you revoke authorization at least 15 days before the next service. Fairway Green can also terminate services at any time, with billing responsibility for services already provided remaining with the customer.
The Easiest Way to Get a Lawn Service Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Lawn Service—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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