Can I Cancel London Hydro at Any Time?

London Hydro allows users to cancel their service typically by logging into their account and following a step-by-step process. However, users should be aware that there are no early cancellation fees or traditional contracts preventing cancellation, but the account holder remains responsible for payment until the service is officially terminated in writing. Additionally, fixed monthly fees may continue until service removal is requested, and reconnection can incur significant charges. Service disconnections for reasons like unpaid bills or other breaches do not terminate the contract and customers remain liable for charges during the contract term.

Why Do People Cancel London Hydro?

Moving out of the London Hydro service area and needing to cancel or transfer service.Finding a better price with another electricity provider.Switching to a company with better customer service than London Hydro.Choosing a provider with green or renewable energy options.Paying significantly higher electricity rates than current market rates with London Hydro.Displeasure with company changes or business practices of London Hydro.Financial constraints or cost-cutting due to increased cost of living.End of contract period prompting customers to reconsider and switch providers.Need to avoid cancellation or early termination fees by timing the cancellation with contract end or providing proof of moving.Death of account holder requiring service cancellation.Tampering with utility equipment or theft issues which can lead to account disconnection.

What Information Do I Need to Cancel London Hydro?

London Hydro Account Number Customer Name (as registered on the account) Address and Unit Number (service address linked to the account) Phone Number(s) (residential and/or cell) Email Address MyLondonHydro account login credentials (if cancelling online) Date for cancellation to take effect Signature (if submitting cancellation in writing, such as for payments) Access to the “Move In/Move Out/Transfer” section (online via your MyLondonHydro account to initiate cancellation or final reading) Forwarding address (for final bill, if applicable)

What Should I Know Before Cancelling London Hydro?

Before cancelling your London Hydro service or subscription, it's important to log into your MyLondonHydro account and initiate the cancellation via the Move In/Move Out/Transfer section. Allow at least 2 business days for a final meter reading to be completed. If you have pre-authorized payments set up, you must download, complete, and email the Pre-authorized Cancellation Form to BillingSupport@londonhydro.com to stop further payments. Note that cancelling your service means you will lose access to electricity supply at your address, and any outstanding balances must be settled promptly to avoid collection actions. For any questions or help, contact London Hydro Customer Service at (519) 661-5503, Monday through Friday, 8:30 a.m. to 4 p.m.

What is London Hydro's Cancellation Policy?

London Hydro's cancellation policy requires customers needing to stop hydro and/or water services to log into their MyLondonHydro account, click on the Move In/Move Out/Transfer link, and follow the step-by-step instructions provided. Customers should allow at least 2 business days for the final meter reading to be completed. For further assistance, their Customer Service Centre is available by phone during business hours.

Do I Need My London Hydro Password to Cancel?

To cancel your subscription with London Hydro, you will need to log into your MyLondonHydro account, which means you do need your password to access the account and manage the cancellation. If you have forgotten your password, you can reset it at this URL: https://www.londonhydro.com/accounts-services/online-services/mylondonhydro. There is no mention of phone or unauthenticated chat support allowing cancellation without a password, so having your password is essential for this process.

Can I Get a Refund from London Hydro?

We've actually written a step by step guide on how to get a refund from London Hydro. Check it out!

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How To Cancel Your London Hydro Subscription (2026)

This article and service are not officially affiliated with London Hydro

Bella Khan, Subscription Cancellation Expert

Published January 30, 2026

Last updated on April 5, 2026

5 min read

Difficulty

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The cancellation process is straightforward as users can simply log into their MyLondonHydro account, navigate to the Move In/Move Out/Transfer section, and follow step-by-step instructions. The need to wait for a final reading and the availability of customer service support further ease the process, making it relatively easy but requiring some waiting time.

Estimated Time

On average, it takes 00 15 minutes to cancel a London Hydro subscription.

How to Contact London Hydro

If you need assistance, here's how you can get in touch with London Hydro's support team.

Phone

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Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Find out how much you could save

How much are you paying?

Payment frequency

Savings over 5 years from cancelling your $15/month subscription

Savings by cancelling

Loss if you keep paying

-$0

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Frequently Asked Questions

The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your London Hydro subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your London Hydro account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel London Hydro online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.

London Hydro May Show Up On Your Statement As:

LONDON HYDRO LONDON HYDRO PAYMENT LONDON HYDRO ELECTRICITY CHARGE LONDON HYDRO UTILITY LONDON HYDRO BILL PAYMENT LONDON HYDRO ENERGY LONDON HYDRO ELECTRIC LONDON HYDRO BILL LH ENERGY CHARGE