Loom is a video communication tool that lets you record and share videos easily, like screen recordings or video messages, to help with teamwork and productivity. They offer a free Starter Plan with some limits on video length and number of videos. For more features like unlimited videos, HD quality, and extra editing tools, they have a Business Plan for $15 per user per month, billed yearly, and a Business + AI Plan for $20 per user per month with advanced AI features. Billing is usually done by credit card monthly or annually, and you might see charges if you upgrade your account or add members.
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The cancellation process is straightforward and can be done directly from the user's Workspace Settings under the Plan & Billing tab by following clear steps for downgrading or canceling the subscription. There is no indication of needing to contact support unless there is an issue, and the steps are easy to follow and complete within a few minutes.
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How to Cancel Loom: Step by Step
If you purchased through loom.com:
- Log in to your Loom account.
- Navigate to your Workspace Settings by clicking on the left sidebar.
- Open the Plan & Billing tab.
- Click on Manage Subscription to begin the cancellation process.
- Select Downgrade to Starter.
- Choose a reason for the cancellation and complete the process.
Tips & Tricks for Canceling Loom
- Start the cancellation process early and set aside enough time, as it may take longer than expected.
- Be patient and persistent, as some steps or holds might be required.
- Check deep in your account settings for the cancellation option, as it might be hidden.
- Expect multiple intermediary screens or confirmation steps and complete them carefully.
- Use clear and firm language when communicating with customer service or via email, stating that you want to cancel immediately and do not want to be charged further.
- Escalate by requesting to speak to a supervisor or higher authority if initial cancellation attempts fail.
- Save and document all communication for proof in case of billing disputes.
- Cancel during non-peak hours to potentially get faster responses.
- Avoid the cancellation survey traps by giving concise feedback or skipping optional questions.
- Be aware that cancellation flows designed to frustrate are common, but Loom’s process tends to be more straightforward compared to other companies.
Loom Customer Service Info
If you need assistance, here's how you can get in touch with Loom's support team.
Cancel Loom Script
Script
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Dear Loom Support,
I hope this message finds you well. I am writing to request the cancellation of my Loom subscription. Due to recent changes in my project requirements, I no longer need the service.
I appreciate the time and resources your platform has offered, but I believe that canceling my subscription is the best decision for now.
Thank you for your understanding. Please confirm the cancellation at your earliest convenience.
Best regards,
Frequently Asked Questions
Loom allows you to cancel your Business subscription anytime via the Plan & Billing tab in Workspace Settings, with access and premium features retained until the end of the current billing cycle. Upon cancellation, you won’t be charged again for renewal, but the subscription will revert to Starter plan limits after the cycle ends. Any charges are only prorated if new members were added or upgraded after the last billing.
You do need to be logged into your Loom account to cancel your subscription, which typically means having your password. Cancellation is done through your Workspace Settings under Plan & Billing, where you manage the subscription. If you don't remember your password, you can reset it using this link: https://loom.com/reset-password. So while there isn't phone support or unauthenticated chat for cancellation, you just need to be able to access your account either by your password or a password reset.
- Videos cut out before they end and won’t load properly, causing frustration.
- Seeking in the video timeline causes crashes and indefinite loading times.
- Videos require multiple clicks to start playing, leading to poor user experience.
- Recording time limits persist even on paid plans (e.g., 5-minute maximum).
- Clients cannot download videos unless they have a paid account, limiting sharing capabilities.
- Desktop app is unstable and buggy, crashing during interviews and interrupting other apps.
- Sync and sign-in issues with desktop and Android apps.
- Frequent need to uninstall and reinstall daily to fix issues.
- Forced updates interrupt workflow by taking over the screen unexpectedly.
- Lack of effective customer support and unresponsiveness to issues.
- Unauthorized duplicate charges and difficulty canceling subscriptions.
- Cancellation confirmed but charges continue, forcing users to block payment cards.
- Financial reasons and recurring bugs despite some good support experiences.
- Feeling that the app overstates its usefulness and frequency of use, leading to deletion.
- Ongoing billing after account cancellation with no assistance from Loom.
When you cancel a Loom subscription, the cancellation takes effect at the next renewal date, meaning you will continue to have full access until the end of your current billing period with no prorated refunds for the remaining time. This means you cannot cancel and immediately stop being billed or lose access. There are no lock-ins or early cancellation fees, but be aware that deactivating a workspace member takes effect immediately without refund. Refunds are limited, with no refund for charges older than 90 days directly through Loom.com purchases. So, the main pain point is that you remain billed and have access until the cycle ends, and no immediate cancellation or partial refund is provided.
Before cancelling your Loom subscription, know that your access to Loom Business features will end after your current billing cycle. You'll lose premium features such as unlimited recording length, advanced engagement insights, and custom branding; recordings will be limited to 5 minutes each and you can only store up to 25 videos. Previously created spaces remain accessible, but you cannot create new ones, and Single Sign-On (SSO) will be disabled, requiring you to log in using previous methods or reset your password. Your workspace members keep their roles but are limited to Creator lite capabilities, and cancellation billing takes effect at the end of your current cycle.
- Loom account login credentials
- Admin access to the Loom Workspace, if required for your role or organization
- Access to Workspace Settings
- Navigate to the Plan & Billing section
- Choose the specific Loom subscription you want to cancel
- Click Manage Subscription
- Provide a reason for cancellation when prompted
- Confirm the cancellation decision (e.g., clicking “I’m sure I want to cancel” or similar prompt)
- Retain verification email from Loom as official documentation of your cancellation
We've actually written a step by step guide on how to get a refund from Loom. Check it out!
The Easiest Way to Cancel Loom
If you’re frustrated trying to cancel your subscription, membership, or bill from Loom—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Loom?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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