The Ultimate Step by Step Guide to Cancelling a Loom Subscription or Membership (loom.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
Loom is a video communication tool that lets you record and share videos easily, like screen recordings or video messages, to help with teamwork and productivity. They offer a free Starter Plan with some limits on video length and number of videos. For more features like unlimited videos, HD quality, and extra editing tools, they have a Business Plan for $15 per user per month, billed yearly, and a Business + AI Plan for $20 per user per month with advanced AI features. Billing is usually done by credit card monthly or annually, and you might see charges if you upgrade your account or add members.
The cancellation process is straightforward and can be done directly from the user's Workspace Settings under the Plan & Billing tab by following clear steps for downgrading or canceling the subscription. There is no indication of needing to contact support unless there is an issue, and the steps are easy to follow and complete within a few minutes.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Loom subscription.
How to Cancel Loom: Step by Step
If you purchased through loom.com:
Log in to your Loom account.
Navigate to your Workspace Settings by clicking on the left sidebar.
Open the Plan & Billing tab.
Click on Manage Subscription to begin the cancellation process.
SelectDowngrade to Starter.
Choose a reason for the cancellation and complete the process.
How to Contact Loom
If you need assistance, here's how you can get in touch with Loom's support team.
Start the cancellation process early and set aside enough time, as it may take longer than expected.
Be patient and persistent, as some steps or holds might be required.
Check deep in your account settings for the cancellation option, as it might be hidden.
Expect multiple intermediary screens or confirmation steps and complete them carefully.
Use clear and firm language when communicating with customer service or via email, stating that you want to cancel immediately and do not want to be charged further.
Escalate by requesting to speak to a supervisor or higher authority if initial cancellation attempts fail.
Save and document all communication for proof in case of billing disputes.
Cancel during non-peak hours to potentially get faster responses.
Avoid the cancellation survey traps by giving concise feedback or skipping optional questions.
Be aware that cancellation flows designed to frustrate are common, but Loom’s process tends to be more straightforward compared to other companies.
Why Do People Request Refunds from Loom
Videos cut out before they end and won’t load properly, causing frustration.
Seeking in the video timeline causes crashes and indefinite loading times.
Videos require multiple clicks to start playing, leading to poor user experience.
Recording time limits persist even on paid plans (e.g., 5-minute maximum).
Clients cannot download videos unless they have a paid account, limiting sharing capabilities.
Desktop app is unstable and buggy, crashing during interviews and interrupting other apps.
Sync and sign-in issues with desktop and Android apps.
Frequent need to uninstall and reinstall daily to fix issues.
Forced updates interrupt workflow by taking over the screen unexpectedly.
Lack of effective customer support and unresponsiveness to issues.
Unauthorized duplicate charges and difficulty canceling subscriptions.
Cancellation confirmed but charges continue, forcing users to block payment cards.
Financial reasons and recurring bugs despite some good support experiences.
Feeling that the app overstates its usefulness and frequency of use, leading to deletion.
Ongoing billing after account cancellation with no assistance from Loom.
Loom Refund Script
Script
Copy
Dear Loom, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Loom Refund Policy
Loom allows you to cancel your Business subscription anytime via the Plan & Billing tab in Workspace Settings, with access and premium features retained until the end of the current billing cycle. Upon cancellation, you won’t be charged again for renewal, but the subscription will revert to Starter plan limits after the cycle ends. Any charges are only prorated if new members were added or upgraded after the last billing.
The Easiest Way to Get a Loom Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Loom—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
When you cancel a Loom subscription, the cancellation takes effect at the next renewal date, meaning you will continue to have full access until the end of your current billing period with no prorated refunds for the remaining time. This means you cannot cancel and immediately stop being billed or lose access. There are no lock-ins or early cancellation fees, but be aware that deactivating a workspace member takes effect immediately without refund. Refunds are limited, with no refund for charges older than 90 days directly through Loom.com purchases. So, the main pain point is that you remain billed and have access until the cycle ends, and no immediate cancellation or partial refund is provided.
Videos cut out before they end and won’t load properly, causing frustration.
Seeking in the video timeline causes crashes and indefinite loading times.
Videos require multiple clicks to start playing, leading to poor user experience.
Recording time limits persist even on paid plans (e.g., 5-minute maximum).
Clients cannot download videos unless they have a paid account, limiting sharing capabilities.
Desktop app is unstable and buggy, crashing during interviews and interrupting other apps.
Sync and sign-in issues with desktop and Android apps.
Frequent need to uninstall and reinstall daily to fix issues.
Forced updates interrupt workflow by taking over the screen unexpectedly.
Lack of effective customer support and unresponsiveness to issues.
Unauthorized duplicate charges and difficulty canceling subscriptions.
Cancellation confirmed but charges continue, forcing users to block payment cards.
Financial reasons and recurring bugs despite some good support experiences.
Feeling that the app overstates its usefulness and frequency of use, leading to deletion.
Ongoing billing after account cancellation with no assistance from Loom.
Loom account login credentials
Admin access to the Loom Workspace, if required for your role or organization
Access to Workspace Settings
Navigate to the Plan & Billing section
Choose the specific Loom subscription you want to cancel
Click Manage Subscription
Provide a reason for cancellation when prompted
Confirm the cancellation decision (e.g., clicking “I’m sure I want to cancel” or similar prompt)
Retain verification email from Loom as official documentation of your cancellation
Before cancelling your Loom subscription, know that your access to Loom Business features will end after your current billing cycle. You'll lose premium features such as unlimited recording length, advanced engagement insights, and custom branding; recordings will be limited to 5 minutes each and you can only store up to 25 videos. Previously created spaces remain accessible, but you cannot create new ones, and Single Sign-On (SSO) will be disabled, requiring you to log in using previous methods or reset your password. Your workspace members keep their roles but are limited to Creator lite capabilities, and cancellation billing takes effect at the end of your current cycle.
Loom allows you to cancel your Business subscription anytime via the Plan & Billing tab in Workspace Settings, with access and premium features retained until the end of the current billing cycle. Upon cancellation, you won’t be charged again for renewal, but the subscription will revert to Starter plan limits after the cycle ends. Any charges are only prorated if new members were added or upgraded after the last billing.
You do need to be logged into your Loom account to cancel your subscription, which typically means having your password. Cancellation is done through your Workspace Settings under Plan & Billing, where you manage the subscription. If you don't remember your password, you can reset it using this link: https://loom.com/reset-password. So while there isn't phone support or unauthenticated chat for cancellation, you just need to be able to access your account either by your password or a password reset.
We've actually written a step by step guide on how to get a refund from Loom. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Loom subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Loom account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Loom online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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